Time flies, and a period of work activities has come to an end. What do you think of the work achievements since this period of time? It's time to write a work summary seriously. So is it really difficult to write a work summary? The following is a summary essay (5 selected essays) on e-banking work compiled by me for reference only. Welcome to reading.
Summary of e-banking 1 20xx, the Bank carried out marketing work in a down-to-earth manner according to the work priorities and plans formulated by the municipal branch, and maintained the sustained, rapid and coordinated development of e-banking business with the attention of leaders and the cooperation of various departments and outlets.
I. Complete all tasks assigned by the Municipal Branch.
In 20xx, the Bank completed 49 of 45 online banking tasks for enterprises, with a completion rate of 108.89%, and in 2000, there were 3,483 online banking tasks for individual customers, with a completion rate of 174.5438+05%. Of the 20 tasks of telephone banking in the company, 22 were actually completed, with a completion rate of110%; 900 personal telephone banking tasks were actually completed 157, and the completion rate was17.44%; Mobile banking customer tasks 12, actual completion 12, completion rate100%; The online banking transaction volume was 5.2 billion, and the actual completion rate was 7810.80 billion, with a completion rate of10.50.35%. Telephone banking planned 60 million transactions and actually completed 65 million transactions, with a completion rate of108.33%; The intermediate income task of electronic banking was 65.438+0.4 million yuan, and the actual completion was 65.438+0.522 million yuan, with the completion rate of 654.38+0.08.71%; The number of electronic banking transactions in the whole year was 49,948. At the same time, I worked overtime to complete several e-banking business upgrades and tests for free.
Second, do a good job in the marketing of e-banking together.
1. The Bank designated the corporate finance department as the liaison department for e-banking business, providing technical services and being responsible for the marketing, installation and daily maintenance of e-banking business. The outlets under its jurisdiction * * * cooperate with efforts to do a good job in publicity. Due to the development of e-banking business, a lot of counter pressure has been relieved for our bank.
2. The business department provides business support for electronic banking, specifically dealing with the business processing of electronic banking, such as information entry, landing processing, online printing, business card printing, charging, customer consultation in business, etc. And do a good job in handling various electronic banking businesses according to the system.
3. As the inspection, supervision and business training department of accounting settlement, the accounting and settlement department should conduct business training and system implementation for all branches within its jurisdiction, so as to effectively protect the security and risk control of the bank's e-banking business operation.
Third, specific measures.
1. Strengthen marketing efforts to improve the reputation of our e-banking brand. First of all, the deputy manager of the corporate banking department is responsible for the marketing of our e-banking. Full-time e-banking staff are set up in the corporate banking department to contact all online banking users, handle the installation of public online banking and the maintenance of after-sales system, and ensure the steady development of our e-banking.
2. Strictly control the accounting quality and guard against capital risks. E-banking business has been subject to operational procedures and standards since it began to accept the application materials from customers, and there are risks in every link. Banks require managers to handle business in strict accordance with procedures and systems, and establish assessment mechanisms such as inspection, notification, rewards and punishments. Maintain the safe operation of our e-banking business.
3. Strengthen training to improve the professional level and comprehensive quality of employees. Our bank conducts training according to the different needs of different departments for e-banking. For example, for the business department of the company, our bank focuses on introducing various brand names, product functions and problems needing attention in the marketing process of e-banking to employees, so as to improve their marketing ability. This paper mainly introduces the operation process and rules and regulations of e-banking business in various outlets to improve the business handling ability of employees. So as to comprehensively improve our service means and minimize the pressure on the counter.
4. Strengthen contact with enterprises and solve problems in time when found. In addition to the special person in charge of the bank, the bank has also included the introduction of e-banking business in various bank-enterprise meetings, which is responsible for answering customers' questions, such as e-banking charges and security issues. At the same time, it has instilled knowledge of e-banking business and new business varieties into customers, improving the use function of e-banking business.
Fourth, the main problems
Over the past year, our e-banking business has developed well on the whole, but there are still some problems:
1, some indicators are completed slowly. For example, the task completion rate of personal telephone banking is only 17.44%, which is still far from the task completion.
2. The enforcement of the system needs to be strengthened. The bank's personnel change frequently, and when there is personnel change, the probability of business mistakes will increase.
2. The promotion and application of business need to be strengthened. Although the Bank has completed various tasks assigned by the municipal bank to corporate banks, such as the development of corporate customers' online banking has been overfulfilled, some customers still have concerns about using our online banking because of their small online transactions.
In 20xx, the tasks assigned by the municipal branch will definitely exceed this year's tasks. On the basis of this year's work, sum up experience, innovate management, standardize development and guard against risks.
1. Carefully arrange and implement the tasks assigned by the municipal branch in 20xx.
2. Continue to promote performance management and promote the overall improvement of e-banking business performance.
3. Improve the marketing level of marketers.
5. Intensify study and training, so that every employee can meet the needs of comprehensive business.
Overview of E-banking 2 With the temperature dropping several times, the day entered 65438+February again. Looking at the snowflakes flying all over the sky, I realized that 20xx was about to pass. This year is a year of harvest and innovation. With the further development of business, the Bank has taken an important step of transformation and development-cross-regional operation. In 20xx, the Bank set the goal of establishing a branch in Shuozhou, and obtained the business license of relevant units in xx. The building of Shuozhou Branch in 20xx month officially began to be renovated and was basically completed by the end of May. As an employee of the e-banking department, I signed up to work in Shuozhou Branch on my own initiative with deep feelings for my peers and great ambition to make a difference in Shuozhou. Half a year has passed, and the following is a summary report of my thoughts and work in the past six months:
First, personal ideas in the new job.
After coming to Shuozhou Branch, I devoted myself to my work with great enthusiasm. In the early days of CCB, there were many things. No matter what I see or hear, I will take the initiative to do it well. I will try my best to cooperate with my colleagues and do my duty. According to my previous work expertise and personal ability, the branch leaders arranged for me to be in charge of the electronic banking department of the branch. Seeing the trust of the branch leaders and thinking of changing myself from an ordinary employee to a manager, I was both excited and nervous. Calm down and think about it. At work, it's not much different from my previous job. I am still full of confidence in myself, and I believe that I will be able to complete everything assigned by the leaders. However, I thought I used to do specific work without any management experience. Now, the bank leaders have made themselves fully responsible for the work of the e-banking department of the branch, and their hearts are a little weak. They are afraid that they can't do the work of the whole department well and betray the trust of the leaders. However, on second thought, experience is accumulated, and no one can become anything at birth. The enthusiasm in his heart is rising again, and he has secretly made up his mind to unite closely around President Pei.
Second, the annual work completion
1. Construction and management of the central computer room of the branch
Shuozhou Branch, as the first cross-regional operation bank of our bank, is indispensable in infrastructure construction, among which the construction of the central computer room is the most important. After the establishment of the electronic banking department of the branch, it immediately put into the construction and debugging of the central computer room, testing and debugging all kinds of equipment in the computer room respectively, ensuring the normal operation of the computer room in the shortest time, and making certain contributions to the staff training and trial operation of the branch. At present, the central computer room of the branch has been officially put into use, and our department has also formulated the corresponding computer room management and access system, further ensuring the safe operation of the central computer room.
2. Branch network construction
After the construction of the computer room is completed, the main work of the department is the construction of the internal and external networks of the branch. After consultation with relevant operators, the line lease has been determined, and the planning and allocation of IP addresses have been completed in a short time. Through cooperation with the Science and Technology Department of the Head Office, the internal and external networks of the branch were all connected at the end of July.
3. Construction of communication network system of branches
After the renovation of the branch building was completed, our department took the lead and cooperated with China Unicom to set up a communication network system for the branch. Up to now, * * * has installed fixed telephone 16, handled more than 30 personal mobile telephone service, rented 2M business network lines 1 and 10M private Internet access. According to the characteristics of many long-distance calls in our branches in different places, after negotiation between our department and China Unicom, all the fixed telephones of our bank are 90 yuan monthly subscription packages, which saves communication costs, increases the color ring tones of Shuozhou Branch of Datong City Commercial Bank, and improves our social image.
4. Submit application materials
In cooperation with customer management department, risk management department and other relevant departments, our department has compiled the application materials for relevant systems of Shuozhou Branch, which has made certain contributions to joining the filing systems of the People's Bank of China and the financial metropolitan area private network.
5. Commissioning and installation of all kinds of equipment in the sales department of the branch.
In the early days of CCB, our department installed more than 10 terminal equipment, 16 printers and 7 business computers for the branch business department. All these devices have been tested and debugged to ensure their normal operation, and these devices have been assigned IP addresses and connected to the network. At present, all these devices have been connected to our business private network and are running normally.
6. Personnel training
In mid-July, under the organization of the branch, our department trained all business personnel in the business department on computer knowledge and precautions in computer operation, which greatly enriched the computer knowledge level and actual combat ability of business personnel.
7. Installation and network debugging of electronic equipment in offices and departments.
Several computers and printing equipment were installed for all departments and offices of the branch, and various report systems of the People's Bank of China and the Banking Regulatory Bureau were debugged and connected for all departments and offices including the business department.
8, system construction
After the establishment of our department, according to the organizational structure and post preparation issued by the head office, the department responsibilities and post responsibilities were compiled; Matters needing attention in the use of the Internet, the management system of the central computer room, the access system of the computer room and the running log of the computer room were formulated. Cooperate with the system construction of the branch company to realize the system on the wall.
9. Improvement of system protection classification.
Our department cooperates with the public security organs to do a good job in information system security level protection, issues all kinds of level protection documents, formulates corresponding systems according to the inspection requirements of public security organs, and issues documents to set up a leading group. And led by our department, organize the relevant personnel of the branch to participate in the information system security officer training organized by the public security organs.
10, virus system security construction
Our department installed 360 antivirus software and 360 security guard software for all computers in the branch, and established a virus monitoring mechanism, regularly updated virus database and regular antivirus system, which played an escort role for the safe operation of computers in the branch.
Time flies, unconsciously, the old year will pass, and the new year has come to us quickly. Shuozhou branch, a big ship carrying the hopes and dreams of a generation of businessmen, is slowly setting sail in the morning sun of the new year. Although we will still have some bumps and bumps, I believe that as long as all our colleagues closely unite around President Pei, think about the problem wholeheartedly and work hard wholeheartedly, under the leadership of President Pei, Shuozhou Branch will surely embark on a great road of development and usher in a brilliant and beautiful tomorrow.
The conclusion at the end is lyrical, but it's all sentimental. Get to the point. Looking back on the work of 20xx, although a lot has been done and written, it still cannot cover all the bits and pieces in the work. Although I have made some achievements, I still have a long way to go from the requirements of the leaders to the goals in my mind. In the new year, I will strive to improve my thinking, business and management level, and learn from experienced people.
Summary of E-banking Work Three commercial banks took the lead in launching "One Netcom" for online banking, becoming the market pioneers of online banking in China. At that time, I was just a student. I never thought that I would have anything to do with banks, and I never thought that e-banking would have such a great impact on my future life.
In a blink of an eye, I changed from a student to an ICBC employee, from an ignorant girl to a mother and wife. I didn't expect ICBC e-banking to accompany me silently through this life journey, and I firmly believe that it will always be by my side in my future life journey and will never leave my life.
Let me take my thoughts back to the first time I met them ten years ago! Being attached to "it" is actually unwilling. Because of my work, I set up an online bank for myself. To tell the truth, for a long time, I only used "it" to check the account balance, and I rarely used other functions. Every time a customer comes to my counter and asks me, "What is the function of your ICBC's online banking?" I can only answer those few diplomatic words weakly, "you can check the account balance, transfer money, etc." Of course, I have only seen those functions in the relevant business knowledge, just seen them. In this way, I have been keeping such an almost peaceful distance from it. Only that winter, a little thing happened, which made my relationship with "it" heat up rapidly. I still remember clearly that it was very cold that night. I went to bed early and played winger online. At this time, my best friend called me and asked me to help her pay the phone bill in the street. Oh, my God, I hate it in such cold weather, but I can't help it. She is my best friend. I stayed in bed for a long time, but I just didn't want to get up. Suddenly, I thought of "it". Yes, I charge the phone bill online. At first, I logged into my online bank online and then operated step by step. -Success! For a moment, I felt like I was too great. I really want to pat myself on the shoulder and say, "demo, not bad." From then on, I studied "it" and studied it seriously in my work and life. From a little knowledge to a deep understanding. From the beginning, e-banking is equal to online banking. E-banking refers to the off-counter financial services provided by our bank to customers through communication channels or public networks open to the public and special networks established for specific self-service equipment or customers. It mainly includes the changes in the understanding of counter business such as online banking, telephone banking, mobile banking and self-service banking. Especially in recent years, with the continuous development of network platform, e-banking has an increasing influence on thousands of households. On the platform of ICBC e-banking, except for two cash-related transactions such as deposit and withdrawal, all other complicated businesses such as online payment, transfer, remittance and wealth management can be completed on this platform. I constantly promote my "it" to customers and friends in my work and life. Whenever a client friend asks me a question about "it", I can confidently answer it. When I help them solve all the problems one by one, I will smile at the counter or the other end of the phone. When they thank me, I really should thank you. You made me feel my existence.
In the past ten years, banks have become more approachable because of the emergence of electronic banking. The queuing phenomenon that often appeared in traditional banks in the past can be solved after the emergence of e-banking; Traditional counter service personnel also have the problem of unstable service quality, but in online banking, users always see a friendly interface and experience the convenience and safety of completing transactions; In telephone banking, users can always hear sweet voices and experience thoughtful service.
Back to now, over the years, because of "it", I have also enjoyed more and more convenient and caring banking services. It also made my customers and friends around me realize the benefits of "it". Of course, we all became hardcore fans of "it". I firmly believe that I will grow old with it. No, I will grow old, and it will always be young. Because of it, ICBC has truly become a "bank around, a trustworthy bank" in the eyes of many customers.
Overview of E-banking During the 4-20xx years, under the correct leadership of the Party Committee of the Bank and with the assistance of various departments, the e-banking business has made great progress. The work in the past year is summarized as follows:
I. Electronic banking business
(A) the completion of KPI indicators
1. As of June 65438+February 3 1, the e-banking business income was XX million yuan, which was XXX%% of the annual e-banking business income task assigned by the branch, ranking X among XX assessment units in the whole region;
2. Customers of online banking activities added XXX%XX accounts, completing XXX% of the task of adding XXXXX accounts for online banking customers throughout the year issued by the district branch, ranking X among XX assessment units in the whole district;
(2) The main tasks of e-banking business include the following tasks.
1. Work should be arranged early and policies should be implemented early. At the end of 20xx, we set the work target for this year and formulated effective incentive and restraint policies according to the actual situation of the Bank. In 20xx, the incentive of e-banking mainly adopted the "pay now" salary method, which greatly mobilized the enthusiasm of front-line employees with the corresponding marketing expenses. It laid the foundation for the extraordinary and rapid development of e-banking business.
2. Improve the implementation of e-banking KPI. As a strategic indicator, e-banking KPI is an important indicator to evaluate e-banking business. E-banking should pay attention to KPI indicators throughout the year. Before the specific indicators were issued, we carefully analyzed the customer groups covered by our e-banking products in combination with our specific conditions, and determined the product marketing strategy focusing on personal online banking, corporate online banking and SMS banking.
In order to develop e-banking business better and faster, under the care of the leaders in charge of the branch, the Bank held a working meeting on e-banking business in XX, and made a special and serious analysis on our e-banking business. Through analysis, this paper finds out the shortcomings of branches and outlets in the development of e-banking business, and puts forward the key points of marketing. At the meeting, we strengthened our confidence in developing e-banking business through exchanges.
3, to carry out various forms of labor competition, and vigorously improve the enthusiasm of employees to market electronic banking products. In 20xx, in addition to participating in the labor competition of e-banking business conducted by regional branches, xx account managers of the Bank won the first place in the e-banking marketing competition. According to the actual situation of the Bank, identify the breakthrough points and highlights of the business, complete the KPI indicators issued by regional branches in advance, and reverse the lagging marketing situation of e-banking. Starting from XX, XX, XX, the marketing competition of "Expanding Electronic Banking to Win Fashion Award" was launched. Through the competition,
4. Strengthen business training and work hard. In order to achieve good marketing results, we improved the training methods, went deep into city outlets and county branches, and held XX e-banking training courses through discussion and interactive training. The number of employees participating in the training is XXXX. We also collect the updated contents, product information and risk tips of e-banking business from time to time, and distribute the morning training outline to each outlet in short and easy-to-understand words, so that every employee can know the latest contents of e-banking business. At the same time of business training, we also strengthened the policy training for employees, so that employees can understand the policy and change to "let me market for me", which has achieved good results.
5. Intensify the promotion of intermediary business of e-banking and vigorously develop the income of intermediary business of e-banking. For a long time, the intermediary business income of e-banking accounts for a relatively small proportion, which is related to employees' understanding of the charging policy of e-banking. They think that it is difficult to persuade customers to pay the corresponding fees when marketing e-banking, which restricts the rapid development of e-banking to some extent. To this end, we use the identity of scientific and technical personnel to communicate with them frequently in branches and sub-branches to let employees know that the construction and maintenance of our entire e-banking business platform will cost money. We provide a strong service system, and it is natural for customers to pay related fees. In addition, our service can bring more benefits to customers than the cost they pay. Through communication, our tellers can boldly promote our e-banking products.
6. Do a good job in after-sales service of e-banking, provide refined services for public and personal online banking customers, let customers sign online banking contracts, use more online banking functions, and use online banking safely, so as to truly play the role of online banking in diverting customers and improving the service quality of CCB.
7. Strengthen the safe operation of e-banking business and effectively prevent risks. In 20xx, we conducted regular inspections on e-banking business, focusing on the management of U disk in e-banking business. Through inspection, we found that the storage of USB flash drives in individual outlets is not standardized enough and the register is not comprehensive enough. In view of the problems found, we require outlets to seriously rectify and ensure the healthy and safe operation and development of e-banking business through inspection.
Two. Information technology work
In 20xx, the bank's computer network and various application systems operated safely and smoothly, and no computer safety accidents occurred.
1, do a good job in operation and maintenance to ensure safe operation. Do a good job in network maintenance of enterprise network, ensure the smooth network of the whole bank, and provide a stable operating platform for branches, outlets and departments.
2. Do a good job in application and promotion. Some application systems have been promoted online this year. We actively cooperate with relevant departments to do a good job in promotion and provide technical support for the operation of these systems.
3, unity and cooperation, do a good job in network decoration. Do a good job in the wiring design, network module installation and construction quality monitoring of Yizhou Sub-branch, Nandan Sub-branch, Dachang Sub-branch and Du 'an Sub-branch, as well as the wiring and equipment installation of the temporary business premises of the decoration outlets.
4. Check the information security according to the requirements of the Head Office and branches, find out the problems existing in the information security management of some branches of the Bank in time, and require the implementation of rectification measures to improve departmental management.
5. Do a good job in equipment management and rationally plan and allocate equipment, so that computer equipment resources can be rationally allocated in our bank.
Three. Existing problems and deficiencies
1. The development of e-banking product marketing is unbalanced, with strong branches and weak urban areas.
2. Communication and contact with branches and outlets need to be further strengthened.
3. The performance of science and technology service departments and outlets needs to be improved.
Four. Key points of work next year
1. To deepen the implementation of e-banking KPI indicators, we should tap and revitalize existing customers, especially some sleeping customers, on the basis of developing new customers, and improve the active rate of e-banking customers.
2. Strengthen departmental linkage, actively communicate with personal funds, mortgages and companies, and improve the utilization rate of e-banking products through bundled marketing of products.
3. Strengthen the training of electronic banking products, focusing on personal consultants in business outlets. Innovate training methods and enhance the marketing awareness of all staff.
4. Increase the incentive and restraint mechanism of e-banking. Through the guidance of policies, employees can vigorously market e-banking products and guide customers to turn to low-cost e-banking channels to achieve a win-win situation.
5. Further do a good job in statistical analysis of data to provide an effective basis for business development.
6. Continue to vigorously promote the development of intermediary business of e-banking and contribute to the income of intermediary business of the whole bank.
Summary of E-banking 5 In recent years, Manzhouli Road Sub-branch has taken a series of measures to make the "eRoad" brand a household name in accordance with the unified deployment of Hulunbeier Branch, closely surrounding the overall thinking and work objectives of e-banking business development of the whole bank, subdividing the market and strengthening marketing. If we say that the Bank has made some achievements in this respect, these achievements are due to the correct leadership of the Party Committee of the Municipal Branch, the unity and cooperation of the leaders of the branches, and the concerted efforts of all employees in Qi Xin.
At present, e-banking has gradually become an engine for accelerating business diversion and network transformation, and a sharp weapon for maintaining and marketing customers. To this end, the Bank starts from four aspects:
The first is to change the concept of insufficient understanding of e-banking.
At the meeting, the Bank emphasized many times that under the new situation that competitors actively expand their business and "financial electronic warfare" intensifies, the development of e-banking plays an increasingly important role in diverting low-end customers, effectively relieving counter pressure, improving overall service level and enhancing market competitiveness.
The second is to find the right demand and serve with heart.
Combined with the actual needs of customers, service with heart. Find customer needs through good observation and formulate targeted marketing measures. In the business of 20 12, we found that many customers regularly come to the bank to do similar transfer business or cash remittance business every month. According to this feature, after carefully understanding the needs of customers, we found that such customers send money to their children who go to school in other places every month, so we increased the marketing promotion of e-banking business. Customers can not only remit money to their children in time through online banking, mobile banking and SMS transfer, but also experience e-banking. This has brought convenience to customers, and at the same time, our stable customers have also been greatly improved.
The third is to change the propaganda ideas.
Good goods should also be shouted out often. If e-banking products want to go out of the market and be deeply rooted in people's hearts, it is necessary to strengthen publicity and visit, narrow the distance with customers and let CCB products be deeply rooted in customers' hearts. Establish a database of key customers' information, and publicize our online banking, mobile banking short message channels and other electronic banking products to customers in time through short messages. Give up the holiday break again and conduct door-to-door marketing to customers.
The fourth is to create a business atmosphere where you chase after me.
In order to let everyone know the task completion in time, the bank will report the ranking of personal main business indicators such as e-banking every day, so that every employee can know the task progress in time.
Looking forward to 20xx, although there will be many new challenges and difficulties on the road ahead, all employees of Manzhoulu Sub-branch will always maintain their confidence in winning with firm beliefs, work harder with a pragmatic attitude, do their own things well, push forward all the work in a down-to-earth manner according to the deployment and business objectives of the branch, grasp the market rhythm, grasp the key elements and improve their marketing skills, and we will certainly be able to seize the development opportunities and usher in a better tomorrow!
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