Kong violated the ethics of "privacy and confidentiality".
Different from the outside world, consultants are forbidden to disclose personal information, help-seeking questions and related information to third parties except when reading books and discussing at night. Kong's behavior of listening to the teachers and publishing the caller's order ID violated the privacy right of the helper.
The correct way: 1, Kongmou adjusts his physical and mental state, adjusts his emotions, and can seek help from classmates or peers when it is difficult to adjust. 2. Kong should hide the private information of the helper and discuss it as a learning case to make progress together.
Case Study 2: Chen Mou is talking. At this time, the caller said, "I feel bored to live." I'm going to 1 1 sit by my river tonight and 12 jump into the river to end my life. " Hearing this, Chen Mou stabilized the caller's mood, informed him of the principle of confidentiality exception, obtained the contact information of the emergency contact, made a crisis report after the call and contacted the emergency contact. Is it moral at this time? Why?
It conforms to the ethics of privacy and confidentiality.
Psychologically, we should clearly realize that the application of the confidentiality principle has its limits, and the following situations are exceptions to the confidentiality principle: 1. Psychologically, it is found that the helper is in serious danger of hurting himself or others. 2. Minors who do not have full capacity for civil conduct are sexually assaulted or abused. 3. Other information that needs to be disclosed according to law.
In the case, Chen Mou heard that the caller had a tendency to hurt himself, which stabilized the caller's mood, informed him of the exception principle of the confidentiality agreement, and obtained the contact information of the emergency contact person. After the conversation, he reported the crisis and contacted the emergency contact. This practice conforms to the ethics of privacy and confidentiality.
Case Analysis 3: Xu Gang graduated and became an audience. When listening to public service, I found that the caller's symptom standard, course standard and severity standard all meet the diagnosis of depression. At this time, Xu wanted to help the caller, so I asked the caller to call Xu's monitoring hotline continuously for 9 hours until the caller stopped replying to Xu. Is it ethical at this time? Why?
Xu's practice violates the moral standard of "professional ability and professional responsibility"
Counselors should master the application of hotline consultation, evaluate the adaptability of help-seekers to hotline service, explain those who are not suitable for hotline consultation, and assist in referral when necessary.
Xu knows that the symptoms, course of disease and severity of the client meet the diagnosis of depression, which is enough to evaluate that the case is not suitable for hotline consultation. He should explain to the helpers and introduce them in time.