A, business etiquette training radio questions (2 points per question, * * 20 points. Please answer what you think is correct.

Fill in the brackets after the title)

1. The best time to answer the phone is when the bell rings ().

A. one sound; B. two tones; C. three tones; D. four tones

2. Handshake means friendship and communication. Handshaking in business occasions symbolizes cooperation, so the best handshake time should be () seconds.

A.3？ 5 seconds; B.5？ 6 seconds; C. 10 second; D. thirty seconds

For western food, people who are at the forefront of fashion should be familiar with it. Western food is a very different food from China's food culture. Excuse me, which one is wrong about the use of western-style tableware ()

A. In the process of eating, you need to talk to people, and the knives and forks should be placed in a figure of eight on the plate;

B. Under normal circumstances, hold a knife in your left hand and a fork in your right hand;

C leave the table in the middle of the meal, and put the napkin on the chair surface of the seat;

D. When holding a knife, fork and spoon, take it from the inside out.

4. The main principle of communication in business etiquette is ()

A. the principle of taking each other as the center; B. Based on the principle of mutual communication;

C. based on the principle of mutual respect; D. Based on the principle of reaching the standard

In business situations, the best distance of interpersonal communication should be kept at ().

A. within half a meter; B.0.5？ 1.5m; C. 1.5？ Between 3 meters; D. More than 3 meters

6. In business social interaction, there are also people who stare at each other? A gift? Can follow is that the following practices do not conform to the etiquette norms is ()

A. At close range, look at each other's area from the eyes to the neck;

B. When talking to people, look at each other from below;

C. The time spent staring at each other should be 1/3 of the total conversation time? 2/4 is appropriate;

D. When shaking hands, look at each other and smile.

7. When taking a bus, the etiquette problems that should be paid attention to mainly involve three aspects: seating order, getting on and off order and etiquette. If the owner drives his own car, which position should be the first ()

A. passenger seat; B. the right side of the back row; C. the left side of the back row; D. Diagonal line of driver's rear row

8. In business banquet etiquette, in order to show respect for the guest of honor, the seat of the guest of honor should be ().

A. the owner's left side; B. the owner's right side; C. opposite to the owner; D. Position facing the door

9. In the face of superiors and subordinates, elders, juniors, guests and hosts, who should be introduced first ()

A. Subordinate, junior, master; B. superiors, elders and guests;

C. superiors, subordinates and guests; D. subordinates, subordinates and superiors

10. The following business card etiquette is incorrect ()

A. When a man meets a woman, the woman first reaches out and shakes hands with the man;

B.a young man shakes hands with a middle-aged man. The middle-aged man stretched out his right hand first and the young man shook hands with him. The two sides greeted each other with a smile.

C. A man handed his business card to a woman. The man walked up to the lady, took out his business card from his coat pocket with his right hand, held its upper corner with both hands, and handed it slightly on the front;

D. A lady handed her business card to a man. The man took it with both hands, read it silently carefully, and then said, Manager Wang, nice to meet you! ?

Second, business etiquette training multiple-choice questions

1. The main purpose of business etiquette training is ()

A. reflect personal qualities; B. beneficial communication and entertainment; C. maintaining corporate image; Enhance your own value.

2. In business card etiquette, how to politely ask the other party for a business card is a very important link. The correct way to ask for a business card is ().

A. Modesty: For elders or people with high status: I hope you will give me more advice in the future. How can I contact you?

B. transaction method: hand in the business card first;

C. challenge method: simultaneous delivery? May I have the honor to exchange business cards?

D. Equality Law: Then how can I contact you?

3. The following business etiquette is wrong ()

A. A lady takes an elevator with three or four guests, and the lady goes in first and then out;

2. A man and a woman go upstairs and downstairs, and the woman comes first;

C. The indoor lighting is dim, and the accompanying receptionist should leave early;

D. A man and a woman meet the guests at the company gate. When the guest arrived, the host and hostess put him in the middle and marched to a narrower place to let the guest go first.

Telephone etiquette is also widely used in business occasions. Who hangs up first after the two sides talk?

A. the caller hangs up first; B. the called party hangs up first;

C. honour person hangs up first; D. If no requirements are put forward, whoever finishes first will hang up first, preferably at the same time.

5. What should I do to answer the phone for my colleagues ()

A. ask who the other party is; B. tell the other party that the person he is looking for is not in;

C. ask the other person what's wrong; D first record the important contents of the other party and tell him to wait until his colleagues come back.

6. Telephone image can also reflect a person's basic literacy. What are the following contents of the phone image ()

A. Call content: language, information, etc. B. behavior: manner, tone, attitude, action, etc.

C. call timing. The wrong timing will affect the work efficiency and the relationship between the two parties; D. Official issues

7. Basic business dress code ()

A. Meet the identity; B. be good at collocation; C. follow the usual practice;

D. Distinguish occasions and wear different clothes for different occasions.

8. The description of the seat in Seating Etiquette is correct ()

A. the center is higher than both sides; B. Both sides are higher than the center; C. the back row is higher than the front row; D. The front row is higher than the back row

9. In the self-introduction etiquette, the following statement is correct ()

A. first introduce and then hand over the business card; B. hand in your business card first, and then introduce it;

C. The introduction of the first meeting should not exceed 5 minutes; D. The introduction of the first meeting should not exceed 2 minutes;

E. introduce yourself first, and then let the other person introduce you; F. Let the other person introduce himself first, and then introduce himself.

10. The 3A principle of business etiquette is ()

A. mutual understanding; B. Pay attention to each other; C. accept each other; D. compliment each other

1 1. When getting in and out of the elevator, the order of accompanying personnel and guests entering the elevator is: ()

A. When entering and leaving the elevator, the accompanying personnel shall be in first and out first, and the guests shall be in last and then out;

B. When entering or leaving the unmanned elevator, the escort should go out first, and the guests should go out last.

C. When entering and leaving the elevator, the entourage will be last in first out, and the guests will be first in first out;

D. When entering and leaving the unmanned elevator, the entourage will be last in first out, and the guests will be first in first out.

12. In interpersonal communication, everyone's appearance will attract the special attention of the communication object, and will affect the other party's overall evaluation of themselves. In the beauty of personal appearance, natural beauty is the key. Which of the following belongs to natural beauty ()

A. reflect some natural characteristics of different age stages; B. the most beautiful face is a smile;

C. maintain the uniqueness of personal face; D. Beautiful appearance, hair and skin

13. The function of instrument in personal image planning includes ()

A. self-identity; B. make up; C. packaging appearance image;

D. show aesthetic taste; E. Show the inner image

Third, business etiquette training judgment questions

1. Etiquette for business banquets When eating Chinese food, the general seating etiquette is that the seat facing the door is the main seat. ( )

In social activities, if the relationship is very close, friends of the opposite sex can call them by their first names instead of their surnames. ( )

3. Language is the most important communication tool for human beings, and it is a variety of expression symbols for people to communicate. But language is not the whole of conversation and communication. Attitude and body language are also important. ( )

4.？ Ladies first? It is an important etiquette principle recognized by the international community. It is not men who let women go ahead everywhere, but women are respected and cared for everywhere. ( )

In formal business work and foreign affairs activities, you must dress neatly, generously and solemnly. For example, men wear suits, shoes and ties; Ladies' elegant dress is not allowed to wear sleeveless tops, miniskirts, transparent dresses, etc. Do not wear shorts, slippers, etc. ( )

6. In business reception, when picking up and dropping off guests, you should first ask the number of trains, shifts, arrival and port time of the guests, so as to meet them in advance. Please get on the bus and sit on your right. ( )

7. When entertaining a guest, if the guest refuses to order, the banquet party asks the other party's opinion. The most important thing is to ask the other party: What kind of food do you like to eat?

8. The transmission of business cards is strict. Generally, you can only hand in your business card after someone with high status gives it to you. ( )

9. When you bring a newly arrived guest to a hotel and your boss is waiting, introduce your boss to the guest first, and then introduce the guest to your boss. ( )

10. You are talking business with an important client when the phone rings and no one answers. In order to show respect for customers, you can ignore the phone. ( )

Four, business etiquette training short answer questions

1. What is business etiquette? What is the significance of learning business etiquette?

2. What are the basic principles of learning business etiquette? What is the 3A principle of business etiquette?

If you want to be a successful business person, how should you pay attention to the etiquette with colleagues and leaders in the office?

4. What should women pay attention to when they wear formal dresses in business communication? Five no? What is this?

5. What should women pay attention to when making up?

Verb (abbreviation of verb) analysis problem

If you negotiate with Huawei about exchanging plastic bags and contracts on behalf of our company, please elaborate the etiquette of dressing, seating and introduction, as well as how to leave the table and bid farewell to the guests in combination with the business etiquette you have learned.

Six, business etiquette training case analysis

1. Case study of business visit

On Monday morning, Manager Wang of the business department made an appointment with Mr. Li at nine o'clock, but he was late because of the rain. Mr. Wang was soaked to the skin and rushed to the other company out of breath and said to the front desk. Is your boss here? I have an appointment with him. ? The front desk gave him a cold look and said, our manager Li is waiting for you. Please follow me. ? Manager Wang walks into Manager Li's office with a wet umbrella and a briefcase. Mr. Li, who is much more formal than Manager Wang, came out from behind his desk to meet him and called the receptionist to let her take out Manager Wang's dripping umbrella.

When shaking hands, Manager Wang casually said:? It took me a long time to find a parking place! ? Li always said:

? We have a company-specific parking lot behind the building. ? Manager Wang said: Oh, I don't know. ? Manager Wang then grabbed a chair and sat down at Mr. Li's desk, banging on the floor with his feet, trying to knock off the dirt on his feet. Then take out the information from the briefcase and say: Oh, manager Li, nice to meet you. It seems that we will have a lot of time to cooperate in the future. Have some ideas about the product. ? Manager Li paused, as if he had made up his mind, and said, Well, I think you'd better talk to Zhao Nvshi about specific issues. ?

Question: Please evaluate the performance of Manager Wang of the business department during the whole visit. What mistakes did President Wang make in visiting etiquette? And list the correct visiting etiquette norms.

2. Case analysis of business reception etiquette

One morning, Xiao Zhang, the receptionist of Shu Ya Company, hurried into the office to make preparations as usual. She opened the window first, then turned on the switch of the water dispenser, and then looked through yesterday's work log.

At this time, a guest who made an appointment in advance asked to see manager Li of the sales department. Xiao Zhang looked at the time and arrived 30 minutes early. Xiao Zhang immediately informed the sales manager Li, who said that he was receiving an important guest and asked him to wait a moment. Xiao Zhang told the guests truthfully: Manager Li is receiving an important guest. A moment, please. ? After saying his word, the phone rang. Xiao Zhang pointed to the sofa beside him, ignored what he said to the guests and quickly answered the phone. The guest sat down awkwardly and found that the guest had left the office after Xiao Zhang answered the phone.

Question: Please point out the shortcomings of Xiao Zhang in this case and how to deal with customers and telephone calls.

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