1. Raw materials and formula
The raw materials and formula of milk tea are the core elements of milk tea shop. Trainers should show employees how to choose and use various raw materials correctly, such as tea, milk powder, syrup, jam, etc. And how to make milk tea with various flavors and formulas.
2. Equipment and operation flow
Tea shops need to use all kinds of equipment to make milk tea, such as milk churn, hot kettle, ice foaming machine, foaming machine and so on. Trainers need to explain the use, maintenance and cleaning process of these equipment to employees.
3. Service skills
As a service-oriented format, tea shop employees need to have good service skills, such as etiquette, communication and problem-solving skills. Trainers can train through simulated scenes and role-playing.
4. Hygiene and cleanliness in the store
Cleanliness in the store is the basic requirement for tea shops. Employees need to know the process of cleaning and disinfection in the store and the use of detergent.
5. In-store management
The management of tea shop includes inventory management, order management, staff management and financial management. The store manager should provide relevant training and share management experience with employees.