1. Summary Report of Annual Bank Assessment
When the calendar of 20xx was torn off page by page, only the last page was left, and a year passed unconsciously. In 20xx, we drew the sky with a computer keyboard and pulled out 10,000 stars with abacus beads. We keep a happiness, a persistence and a harvest. Keep accounts, settle accounts, issue subpoenas and write account books every day. Although there are no outstanding achievements and earth-shattering undertakings, we are loyal to our duties. We use this dull life and dull work to outline the trajectory of life and harvest the joy of harvest. During this year, I have always maintained a good working condition and set strict demands on myself by the standards of a qualified cooperative bank employee. Based on my own work, I devote myself to studying business skills, so that I can make a silent contribution to the cooperative banking industry. As front-line employees of savings positions, they should strengthen their business skills, so as to be handy in their work and better provide convenient, fast and accurate services to customers. Taking "customer satisfaction and business development" as the goal, we will do a good job in service and establish a good window image of warm service, so that every customer will be happy and satisfied. As we all know, within the jurisdiction of XX Branch, XX Branch is a busy spot. Every day, the average business volume of each person will reach 100 or more. There are 100 and 200 customers, especially small bills and residual coins, so this working environment forces me to constantly remind myself to be serious and serious in my work and strictly follow the rules and regulations formulated by the head office and branches. I always ask myself within a year. With my efforts, I personally did not have a liability accident in 20xx. While doing my job well, I also use my years of accounting experience to help other comrades. If comrades have any questions, I will answer them seriously. When I have questions, I will humbly ask other comrades.
A threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality. Savings is the foundation of establishing cooperatives. In 20xx years, with the care and support of my superiors and the assistance of my colleagues, I worked hard and successfully completed various tasks. Personal deposits in the whole year totaled 6.5438+0.5 million yuan. During the year, I actively participated in the study of political theory and professional knowledge, and I was able to consciously abide by laws and regulations and various rules and regulations of the unit. At the same time, study hard business knowledge and constantly improve work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others means being kind to myself. In the busy work, I still insist on "smile service" and answer customers' questions patiently and meticulously. When I meet unreasonable customers, I
Looking back on my own problems, I think: First, I didn't study enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I lack the sense of urgency and consciousness to study. Theoretical basis, professional knowledge, educational level and working methods can't meet the new requirements. Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved. In view of the above problems, the future efforts are as follows: First, strengthen theoretical study and further improve their own quality. Change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job. In the new year, I should strengthen my study, better enrich myself, meet the challenges in the new period with a full mental state, sum up the past, learn from the past experience and lessons, and do a better job in the future. Please criticize and correct the shortcomings and deficiencies in our work.
2. Summary report of annual bank assessment.
My post is the service window of the bank, and my words and deeds represent the image of the bank. You can't be sloppy in your work. As we all know, the storage center is the busiest. Every day, each comrade's business averages nearly 200 transactions and receives about 200 customers. Therefore, such a working environment forces me to constantly remind myself to be serious in my work and to operate in strict accordance with the rules and regulations formulated by the bank. Be consistent with yourself for three months. Because I'm new here, I'm not particularly skilled in business. In order to get familiar with the business as soon as possible, I will consult old comrades humbly when I encounter problems. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your future work, you must improve your professional quality. At the beginning, I made a mistake because I was not careful enough and not skilled enough. Although I lost money, it didn't affect my enthusiasm for this job. On the contrary, it made me study my business skills and theoretical knowledge hard.
Located in the urban-rural fringe, it is densely populated. There are many laid-off and retired workers who receive social security and medical insurance around the savings office, and there are also several schools. With different educational levels, we have to serve different people every day. I always remind myself to start with the details. Put all kinds of spirits and requirements issued by the bank into practice, so as to be subtle, civilian and daily. What does it mean to make customers feel warm here?
There are often migrant workers or foreign students in the office to handle personal remittances. Some people can't even fill out the required receipts. Every time I will explain the filling method to them in detail and teach them word for word until they learn to do so. When they leave, they should also be told to keep a written receipt for the next remittance. Thank them for their continuous remittance business.
Some people may ask, personal remittance is only the collection business of savings offices. It can't increase the deposit in the office. Why are you doing it so enthusiastically? But I think serving our customers with heart is the best service. When I heard a customer outside say to me: Your work speed is really fast ... that little girl's attitude is really good ... that's good. I am very happy in my heart. This is not only a compliment to me, but also an approval and encouragement to my work.
In the new year, I set myself a new goal, that is, to step up my study, better enrich myself and meet the challenges of the new period with full mental state. There will be more opportunities and competitions waiting for me next year, and I am also secretly encouraging myself. Stand firm in the competition. Down-to-earth, our eyes should not be confined to the small circle around us, but should focus on the overall situation and future development. I will also learn from other comrades, learn from each other's strengths, exchange good work and experience, and make progress together. Get better working results!
3. Summary report of annual bank assessment.
Over the past year, with the help of leaders and the care and support of comrades, I have been conscientious in everything I do in any post, always following the principle of serving customers and putting customer interests first, and being conscientious and worthy of myself. I summarize my study and work this year as follows: 1. Consciously strengthen theoretical study and improve their own quality.
First of all, consciously strengthen political theory study and improve self-cultivation. I actively participate in various learning activities, pay attention to self-study, seriously study the new policies of the Agricultural Bank of China, and study the business analysis meetings of branches and sub-branches, so that I can better implement the policies of higher-level banks and improve my execution in front-line services.
Secondly, in business study, I constantly sum up experience, actively communicate with colleagues around me, and try to get familiar with the new working environment and content in the shortest possible time. At the same time, I also consciously studied the marketing strategy of commercial banks, personal account manager training materials, financial case analysis and prevention and other work-related policies and legal knowledge, and accumulated my own business knowledge.
In addition, I took the personal financial planner qualification examination. In the study, the rich course study has improved my knowledge reserve and level, and quickly entered the role. Through our proposal of "making Agricultural Bank the first choice for customers in the regional market", I further understood the principles and policies promulgated by the Bank, saw the great potential for the development of Agricultural Bank of China, and increased the sense of urgency for the business development of the Bank.
Two, down-to-earth, and strive to complete the business work.
During my one-year work in the branch, my specific work and achievements mainly include the following aspects:
(1) During my work in the branch, I expanded XX3 quality customers, added 3 million deposits, signed 26 three-party depository accounts, marketed credit cards 14, and sold 400,000 insurance. In the second quarter of 2008, Baihua Sub-branch achieved good results in stage assessment and savings competition. In the comprehensive assessment of regional banks in the first half of 2008, the ranking of sub-branches moved forward greatly. Here, I also try my best to contribute a little.
(2) I have worked in the branch company so far, and I have tried my best to do my job well, whether it is high cabinet or low cabinet.
1. By deeply tapping the potential of customers, we strive to provide humanized services for customers, and "worry about what customers are anxious and think about what customers think". With our joint efforts, we have become emotional friends of customers, financial consultants, the source of business development and expansion, and the channel for product release. Now, with marketing as the theme, products as the link, and financial management as the feature, we will subdivide service groups, identify service positioning, strengthen service communication, and maintain customer relations, so as to truly make customers like ABC, products of ABC, and products sold by ABC. In the second half of 2008, we successfully sold insurance wholesale payment of XX thousand yuan, futures payment of 25 thousand yuan, 300 marketing debit cards, registered personal online banking 190 households, telephone banking of 90 households, mobile banking 10 households, signed three-party depository of 5 households, opened SMS service of 90 households, sold principal and interest of XX thousand yuan, and sold funds of 30 thousand yuan, and collected deposits.
2. Try to communicate with customers, resolve various contradictions, and do a good job of customer diversion.
The account manager is the window of external service and the external image of the Agricultural Bank. Personal quality directly reflects the service level of our bank, and low-level tellers are also account managers. Therefore, I always strive to improve my overall quality and provide quality services to customers. However, it is inevitable to meet unreasonable customers. I also tried to tolerate and understand him, and finally got the understanding and respect of my customers. Most of the time in the day is in the low cabinet area, directly face to face with customers, and can also guide customers to the corresponding functional partitions to handle business as quickly as possible. Play a certain role in diverting customers and reducing the pressure on high cabinets.
In recent years, I have gradually grown up and matured in my study and work, but I know that I still have many shortcomings, such as being impatient when encountering difficulties, not having a high level of knowledge about public business, and my comprehensive coordination ability needs to be improved. In the future, I will try my best to do the following. I hope my leaders and colleagues will supervise and guide me:
First, consciously strengthen learning, learn from colleagues around me, further improve their theoretical level and business ability, especially their business knowledge, and comprehensively improve their comprehensive business knowledge.
Second, overcome the impatience when you are young, be down-to-earth, improve your work initiative, be not afraid of many things or trivial matters, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory.
Third, continue to improve their political literacy, strengthen the sense of purpose of serving customers, and strive to become an excellent bank staff.
4. Summary report of annual bank assessment.
Time flies, in a blink of an eye, I have gone through five spring and autumn periods with * * * Bank. When I first entered the society, I walked into the bank with full enthusiasm and beautiful vision. I have been working at the front desk since I joined the bank. Under the atmosphere of * * Bank's management philosophy of "encouraging people to forge ahead, forcing people to forge ahead", with the help of leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve professional skills and improve professional quality. I am conscientious in different positions, with more and more experience, and more and more confident to provide satisfactory services to customers, and gradually grow into the business backbone of the new branch. In the past five years, in the big family of * * Bank, I have moved from ignorance to maturity and walked on the road of * * of my own choice. I am diligent and self-disciplined, love my post and feel at home. My pace will be firmer and more confident. First, study hard, practice hard, love their jobs and be dedicated.
At the beginning of entering * * Bank, I was assigned to the post of savings cashier. It is often said that "savings cashier is a tedious and boring post, and there are endless things to do." I was scared when I first came into contact, but my indomitable character decided that I would not give up. I will work in this position for five years.
At that time, from scratch, the business was unfamiliar and the technology was weak. I often encounter difficulties in dealing with business. A strong sense of frustration makes me silently "compete" with myself. If I want to do it, I have to. On weekdays, I actively and seriously learn new business and knowledge, and humbly ask leaders and colleagues if I don't understand. I know that in order to provide quality services to customers, we must have good financial expertise and basic operating skills.
As the saying goes, "Those who are industrious are diligent, while those who are barren are playful." To this end, I set myself "four points", that is, getting up early, going to bed late, taking less rest at noon and playing less at ordinary times. Before and after work, I was accompanied by subpoenas, keyboards and paper counting. Learn business and practice basic skills like a sponge every day. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly ask the bank experts for skills and experience in counting money and correct my irregular actions. Practice repeatedly. Although I am very tired after a day's work, I still practice late into the night with my love for banking and indomitable spirit. When I left my hometown, I received a phone call from my mother, always saying that I was doing well and asked her to take care of herself. Actually, only I know how sad I am. In order to adapt to the requirements of work as soon as possible, I only go home once a year to reunite with my family, and the rest of the time is spent in continuous study and work. Many things happen. After long-term hard practice, my overall skills have been greatly improved.
Always maintain full work enthusiasm and good work attitude in daily front-line service. * * The bank is a young bank, and every customer has been worked hard by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs. In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious face, saying that his card and ID card had been stolen and asked to report the loss.
According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time of restart, we can inquire according to the ID number provided by the customer to find out his card number, and help the customer hang up through our 95577 customer service phone to avoid possible losses.
Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise. My post is a small window, a link between banks and customers. My words and deeds represent the image of * * Bank. To this end, I often remind myself to adhere to the "three-tone service", "standing service" and "smiling service", patiently and meticulously answer customers' questions, and skillfully face the rudeness of individual customers without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle. I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. After studying hard, I honed in the practical work for different customers, mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that both saving and accounting are challenging jobs. The important thing is how to do it well and do it better.
Second, unity, cooperation and progress.
What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and master business skills better. Combining my own experience as a newcomer, I pay attention to guiding them to start with accounting instead of teaching them how to operate simple menus. In my usual work, I also tell them my work and study experience without reservation.
I think this kind of teaching method may not be true, but it will certainly let them learn the essence of business knowledge points and learn to master the knowledge and draw inferences from others. Four new colleagues joined the new branch last year. Although I have some financial expertise, I still lack the skills of counter operation. In order to enable them to take up their posts as soon as possible, I patiently trained my new colleagues who were internship with me in operating procedures, especially in strict accordance with rules and regulations and business processes, and formed good work habits. For their weak link-skills, I will also tell them my usual practice experience for their reference.
Through a period of two-way efforts, they have been able to skillfully operate by one person. Lay a solid foundation for the new branch to carry out its work better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.
5. Summary report of annual bank assessment.
20xx years have passed. Looking back on my overall work this year, with the help of leaders and colleagues, I always strictly demand myself to study professional knowledge, improve professional skills, improve service quality, work conscientiously, have more and more experience, and have more and more confidence to provide satisfactory services to customers. For more than a year, in the big family of Xx Bank, I gradually moved from ignorance to maturity. Now I will sum up my work this year as follows: 1. I work hard and love my job.
When undertaking savings work, adhere to the end of business day by day to ensure that the accounts are consistent with the facts and the accounts are consistent. Be able to seriously handle the exchange business of RMB banknotes and damaged coins, so as to be punctual, neat, clean, firmly tied and clearly stamped on the hour. Serve customers with Putonghua and Sansheng, solve customer problems seriously, make a wonderful response to the rudeness of individual customers, do not hurt the gas, face the praise of customers, be modest and cautious, and be neither arrogant nor impetuous. After continuous hard study and constant tempering in practical work, I have mastered relevant business and rules and regulations, and gradually become a business expert. With the development of business, the business of the window is climbing, and I am constantly summing up my experience and making progress. The monthly business volume is close to Xx, and the average daily business volume is close to Xx. This forced me to constantly remind myself to be serious and serious again, and to handle all the business in strict accordance with the rules and regulations formulated by the bank without fault for several months in a row.
Second, teamwork makes progress.
What the banking industry needs is collective cooperation, and the strength of one person is limited. Therefore, we should not only be satisfied with doing our own work well, but also help each other with our colleagues. Exchange experiences with colleagues, learn from them, and tell them your experiences without reservation. Only when the overall quality is improved can the business level of the sub-branch be upgraded.
Third, strengthen business study and improve their comprehensive quality.
I took an active part in various exams related to the financial industry and got Xx. Expand business knowledge and learn to master the accounting counter business during the break. With the help of my colleagues, I learned a lot. It's really a "threesome, there must be my teacher."
Although I have made progress in all aspects, I still have shortcomings. For example, although counting money will reach the standard, I still need to continue to work hard and make continuous progress.
To sum up, in this year's work, I strictly abide by the rules and regulations of Xx Bank, strictly demand myself, serve customers enthusiastically, care for and care for my colleagues, have a good relationship with my colleagues, can cooperate sincerely, and conscientiously complete the work of explaining to the leaders. While constantly improving my work skills, I actively study the theoretical knowledge of the financial industry, take relevant exams and enrich myself. Thank leaders and colleagues for their care and help over the past year. I will make persistent efforts in the work of 20xx and grow together with xx Bank. Thank you!