1. Responsible for receiving visitors. (including providing seats for customers, handing tea, consulting customers' visit intentions, etc.). ), and clean up the cups and garbage in time after the customers leave. Irrelevant personnel, door-to-door sales or unreasonable troubles should be stopped in time to ensure normal office order.

2. Be responsible for answering the front desk service hotline and transferring calls, do a good job, carefully record important matters and convey them to relevant personnel without omission or delay. You should politely refuse to sell calls, etc.

Second, the office supplies management

1. Responsible for the office storage room, check the supplies inventory irregularly, and do a good job in logistics support in time (buy parking cards in time to recharge the company's vehicles-property management office).

2. Manage all kinds of office property, do a good job in inventory, registration and filing of office supplies, and register the receipt, distribution and warehousing of office supplies. Reasonable use and improve the efficiency of the use of materials, and advocate saving.

Three. everyday concerns

1. Responsible for printing company documents, assisting in copying and scanning, using them rationally and reducing material consumption. And collect recycled paper from photocopiers and printers and put it in designated locations.

In case you need it.

2. The company's computers, printers, fax machines and other printing or other equipment, found fault, timely notify the maintenance personnel or suppliers for maintenance, to ensure the normal use of equipment.

3. Responsible for the company's front desk cleaning and desktop placement, and keep it clean and tidy.

4. When employees go out, the front desk is responsible for registration.

5. Be responsible for the cleaning and hygiene of the tea set in the general manager's office and the inventory of items.

6. If there is a need for a meeting, prepare relevant articles needed for the meeting and do a good job in logistics after the meeting.

7. Responsible for sending and receiving faxes, letters, parcels, newspapers and magazines.

8. Supervise the daily attendance of employees, count the monthly attendance, and make a form before the 5th of next month, and submit it to the Finance Department for accounting after being signed by the general manager. (The employees of the company need to fill in the leave application form and register and save it at the front desk after being approved by the general manager).

9. Actively complete the temporary affairs assigned by the superior. Coordinate the internal daily affairs between various departments of the company and provide timely and effective administrative services for other departments.

Front desk responsibilities 2 1. Responsible for reception, collection and mail delivery at the front desk to ensure the timely supply of bottled water.

2. Responsible for purchasing office supplies and birthday party gifts;

3, responsible for the accounting of employee attendance, to assist the company in the purchase, maintenance and management of fixed assets and office supplies;

4. Be responsible for the daily administrative affairs of the company and assist other affairs of the business department;

5. Assist in organizing corporate culture construction activities, such as afternoon tea, staff activities, birthday parties, annual meeting planning, on-site organization, etc.

6. Ensure that the interview room, reception room, meeting room, leisure room and other environments are clean and tidy, and ensure the normal use of meeting room equipment and the timely supply of whiteboard pens.

Front desk responsibilities 3- assist after-sales service manager to forecast and implement annual budget;

-Decompose and refine departmental plans, put forward specific requirements and tasks for service consultants, and supervise their implementation;

-Regularly report the service reception performance and provide suggestions for the training plan of the front desk staff;

-Supervise the daily service reception operation to ensure that effective resources can be used to meet the needs of customers during peak hours;

-Supervise the service consultant to ensure that the service reception area and advertisements are clean and tidy, and ensure that they have a good appearance and meet the management requirements of the distributor;

-Properly handle special customer complaints in time, personally manage key customers, cultivate loyal customers and reduce customer turnover rate;

Front desk responsibilities 4 I. Consultation and reception:

1. When answering the customer's telephone consultation, you should skillfully use the standard language, answer the telephone consultation warmly and politely, and answer the customer's training-related questions scientifically, patiently and pertinently, including the latest training arrangement, training registration fee and training time.

2. When receiving customers' visits, be enthusiastic, courteous and considerate, and patiently answer all kinds of questions about training. If you encounter difficult problems, you should coordinate with the teacher and solve them together to ensure customer satisfaction.

3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.

4. Cultivate and improve business skills, be good at observation, treat them differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses. When dealing with hesitant customer consultation, we should make clear the advantages of the training center, including teachers, hardware environment, training progress, training price, high pass rate, gold content of certificates, etc. Set up the corporate image of "training at ease, price at ease, examination at ease, holding certificates".

5. Assist the customer to fill in the registration information, and check whether the procedures are complete and complete. In case of special circumstances, a written application shall be submitted, which shall be declared according to the procedure of step-by-step application and implemented after approval.

Second, information management:

1. According to the training cycle and course characteristics, summarize the current registration and consultation situation and make a reasonable course plan.

2. Analyze consulting and registration materials in time, sort out potential customers and forward relevant information to the competent manager. And focus on tracking potential students, training and sales. Regularly check and sort out the consulting materials, update and supplement them in time, and put forward the requirements for updating the materials.

3. Respond to customers' email and fax requests, keep records and get customer information feedback in time.

4. Actively cooperate with the company's educational affairs and marketing activities, and do a good job of contacting students.

5. Pay attention to market dynamics, collect students' information, pay attention to market feedback, and provide suggestions for the release of advertising materials.

6. Actively participate in marketing activities, assist the marketing department to collect customer feedback information, and provide a strong reference for the company's decision-making. Front desk:

Job responsibilities:

1, responsible for the company's front desk reception.

2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.

3. Be responsible for inputting, typesetting and printing all kinds of office documents, business documents and contract agreements.

4, daily documents, data processing and other general administrative affairs.

Skills requirements:

1, familiar with the office process

2. Skillful use of office software such as Word and Excel, and use the Internet to find information;

3. Excellent writing and presentation skills in both Chinese and English;

4. Have good communication skills, coordination skills and strong sense of confidentiality;

5. Skilled in using all kinds of office automation equipment;

6. Strong adaptability, able to work under pressure.

Responsibilities of the front desk 5 1. Accept customers' inquiries and complaints, answer customers' inquiries and complaints, keep records, inform relevant personnel of the problems to be handled in time, and track the results.

2. In accordance with the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information in a standardized way, and regularly sort out, check and register information and submit it to the reference room for archiving.

3. Responsible for going through the formalities of home decoration, collecting relevant information according to regulations, strictly examining the qualification of decoration construction team and valid certificates of decoration workers, handling decoration permits and temporary passes for decoration construction personnel, and making records.

4. Be responsible for handling the parking space lease procedures, carefully verify the owner's information, sign the parking space lease agreement and the parking space use service agreement, input the information into the computer, handle the parking IC card and make registration.

5. In strict accordance with the company's regulations, handle the decoration refund procedures according to the decoration acceptance scene.

6. Make weekly statistics on occupancy and other business information, and report to the manager of information department before leaving work at noon every Thursday.

7. On the last day of each month, report the work of the month to the department head and communicate with colleagues regularly.

8. Be responsible for the maintenance of the management office and the return visit of domestic service, record the return visit to the site in detail in time, and report it to the head of the affairs department before 25th. 9. Be responsible for regularly updating the telephone contact list of managers and the telephone contact list of the company.

10. Complete other tasks assigned by superior leaders.

Responsibilities of the front desk 6 1. Fully preside over the daily work of the lobby front desk, ensure the normal operation of all posts and business links, maintain a high standard of front desk service quality, and fully realize the service objectives of front desk posts;

2. Daily supervise and manage the work of employees in each position, organize the work efficiency of the customer service front desk team, and ensure the provision of high-quality front desk reception services;

3. Be responsible for revising the service standard, work flow, relevant rules and regulations and work plan of the lobby front desk, and organize their implementation;

4. Supervise employees to provide high-quality and efficient services, conduct performance appraisal for personnel in each position every month, and implement rewards and punishments according to the reward and punishment system;

5, coordinate the relationship between the positions in the department, close cooperation. Coordinate the relationship with other departments and strengthen communication and cooperation;

6. Be fully responsible for the training of front-line employees in the office lobby area, formulate training plans and organize their implementation, and constantly improve the quality of front-line employees;

7. Coordinate the relationship with customers, and handle and solve the daily needs of customers;

8. Responsible for the reception and service cooperation of important activities of office customers;

Front desk responsibilities 7 I. Consultation and reception:

1. When answering customers' telephone inquiries, you should skillfully use standard language, answer telephone inquiries warmly and politely, and answer customers' training-related questions scientifically, patiently and pertinently, including the latest training arrangements, training/registration fees, training time, etc.

2. When receiving customers' visits, be enthusiastic, courteous and considerate, and patiently answer customers' various questions about training. When encountering problems, we should cooperate with * * * to solve them together to ensure customer satisfaction.

3. Make a good record of the consultation registration form, and fully reflect the personal information and training needs of customers, so as to provide favorable basis for customer tracking and company marketing decision in the later period.

4. Cultivate and improve business ability, be good at observing, treat differently and be flexible. For customers visiting for the first time, they should be given the latest training materials and a brief introduction to the training courses. When dealing with hesitant customer consultation, we should make clear the advantages of the training center, including teachers, hardware environment, training progress, training price, high pass rate, gold content of certificates, etc. Set up the corporate image of "training at ease, price at ease, examination at ease, holding certificates".

5. Assist the customer to fill in the registration information, and check whether the procedures are complete and the filling is complete. In case of special circumstances, a written application shall be submitted, which shall be declared according to the procedure of step-by-step application and implemented after approval.

Second, information management:

1. According to the training cycle and course characteristics, summarize the current registration and consultation situation and make a reasonable course plan.

2. Analyze consulting and registration materials in time, sort out potential customers and forward relevant information to the competent manager. And focus on tracking potential students, training and sales. Regularly check and sort out the consulting materials, update and supplement them in time, and put forward the requirements for updating the materials.

3. Respond to customers' email and fax requests actively, keep records, and obtain customer information in time to prevent collapse.

4. Actively cooperate with the company's educational affairs and marketing activities, and do a good job of contacting students.

5. Pay attention to market dynamics, collect students' information, pay attention to market feedback, and provide suggestions for the release of advertising content.

6. Actively participate in marketing activities, assist the marketing department to collect customer feedback information, and provide a strong reference for the company's decision-making.

Responsibilities of the front desk 8 1. Responsible for the initial reception, guidance, contact and coordination of front desk guests and visitors, so that outsiders can contact the relevant personnel of the unit quickly and smoothly.

2. Be responsible for the accuracy of the telephone number prompt in the telephone book of the unit, and update the information with the person in charge of the telephone number of the system department in time.

3. Responsible for supporting the switchboard operator in charge of property management to handle and transfer incoming calls (working hours), so that telephone inquirers can smoothly obtain the basic information released by the unit, or make external calls quickly contact relevant personnel of the unit.

4. Be responsible for the reservation and allocation of conference rooms, so that the public conference rooms in the building can be used reasonably and efficiently.

5. Responsible for managing the sending and receiving of letters, so that the letters in the building can be delivered to the recipients safely and quickly.

6. Responsible for maintaining the order of the front desk of the building and keeping the front desk in a clean, quiet and orderly environment.

Responsibilities of the front desk 9 The front desk of the company is the company's foreign-related window, and the reception at the front desk directly represents the corporate image and service quality. Therefore, we must strictly abide by the reception work norms.

I. Job responsibilities

1, responsible for the reception, registration and guidance of company visitors, and shielding irrelevant personnel, door-to-door salesmen and unreasonable people.

Outside or assist the relevant personnel to deal with.

2, responsible for the company's newspapers, mail, parcels, newspapers.

3, responsible for answering the phone, record the phone content, and do a good job of communication.

4. Keep the front desk environment clean and tidy.

5. Responsible for printing company documents and assisting in copying.

Second, the specific requirements of the work

1, reception

—— Set up a company visitor register, and all personnel who come to the company need to register (friends or construction workers who are familiar with the general manager can be exempted from registration). The name, the number of visitors, the reason for the visit and the time of entry and exit are indicated on the register.

-Don't judge a book by its cover.

—— When receiving visitors from the company at the front desk, you must get up, smile and greet, and serve warmly.

-Ask about the reason for your visit. When a visitor asks for a company employee, the receptionist should first ask if there is an appointment, ask the visitor to register, and then call the employee he is looking for to ask if he wants to bring it in. If he answers that he needs to bring it in at once, he should lead the way before leaving. If he needs to bring it in later, he should arrange for the guests to wait in the lounge. Take it into the office, and then pour water for the guests (seven minutes full). -When the guests leave, please register the departure time and greet them with a smile. "Goodbye, please take care!"

You must be on duty during working hours. That is, 8: 30 am-12: 00 am,13: 30 am-17: 30 am. If you need to travel, you must apply to the leader to ensure that there are no vacancies at the front desk.

Step 3 answer the phone

Answer the phone within three rings. If you answer the phone after the phone rings more than three times, you should say: Sorry, I have to go just now. what can I do for you?

-When answering the phone, use standard language: "Hello, this is Cheng Fengju!"

-For important or important things that need to be conveyed, make a call registration (caller's name, reason, call time)-Pay attention to etiquette when answering the phone, don't bend over or eat in your mouth, and pay attention to controlling your tone when you speak. Answer the phone as short as possible, and personal calls should not exceed three minutes.

-Answer the phone before the other party hangs up (except personal calls).

4. Assist the cleaning staff to keep the front desk clean, free of dust and stains. Personal belongings and sundries shall not be placed on the desktop, and food shall not be eaten at the front desk.

5. The company's letters, materials and magazines should be delivered to all departments or relevant personnel in time.

Responsibilities of the front desk: 10 1, reception at the front desk, telephone transfer, contact with express delivery property, etc.

2. Purchase and manage office supplies, and maintain office equipment and daily environment;

3. Meeting room management and meeting reception management;

4. Draft and convey administrative notices and other relevant documents, and assist in organizing various activities and meetings of the company;

5. Other administrative, personnel and logistics affairs of the company and affairs assigned by the leaders.

Responsibilities of the front desk: 1 1 1, answering transfer calls, sending and receiving newspapers and letters, sending and receiving faxes, contacting express delivery services, and counting express delivery fees;

2, the company staff attendance, working hours, overtime data management, statistics;

3, daily work letters, faxes, reports, notices and other information sorting and filing;

4. Management, procurement and distribution of all kinds of office supplies;

5, all kinds of documents, computer input and printing, sending and receiving, storage and management;

6. Drafting related systems of the company, internal systems, notices, work plans, progress tracking and feedback;

7. Record the minutes of company-level and internal work report meetings, and prepare various notices and reports from the general manager and ministers;

8. Customer reception and office cleaning;

9. Complete other tasks assigned by superiors.

Front desk responsibilities: 12 1. Receive all visiting customers, accurately divide orders according to different situations such as initial visit, return visit, telephone reservation, consultation and transaction handling, provide relevant services to customers, and make records at the front desk.

2. Transfer all the calls of the sales center, transfer the customer consultation calls to the sales team in sequence, and transfer other calls to relevant departments.

3. Every day, the Record Sheet of Visiting Customers and Negotiating filled out by the property consultant is accurately and timely input into the computer database to provide first-hand information and necessary inquiries for the department.

4. Summarize and report the customer statistics recorded at the front desk to the marketing department every day, and provide accurate data and information for this department and relevant departments regularly and irregularly.

5. Be responsible for the application, distribution and management of office supplies and gifts in the sales department.

6. Collection, distribution and archiving of various documents and materials of the sales department.

7. File the preferential fee documents of property management for customers.

8. Sell live TV and play, maintain and manage background music.

9. Be responsible for the layout and placement of all data racks in the sales site and sample room.

10. Regularly check the inventory quantity of all kinds of loushu materials, report to the marketing department on time, and apply in time if any deficiencies are found to ensure the normal use of the site.

1 1. Management of pure water in the sales center.

12. Maintenance of office environment and sales front desk order.

13. In case of various emergencies, report to the competent leader immediately.

14. Strictly implement the provisions in the Detailed Rules for Front Desk Management.

15. Do other housekeeping work in the sales department.

16. Complete all temporary work arranged by the company on time.

Responsibilities of the front desk 13 Responsibilities of the front desk clerk:

1, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate.

2. Do a good job in the reception, registration and guidance of visiting guests, and notify the interviewees in time. Irrelevant personnel, door-to-door sales promotion and unreasonable troubles should be turned away.

3. Keep the unit clean and healthy, and show the good image of the unit.

4. Supervise the daily attendance of employees.

5. Responsible for sending and receiving express delivery, letters and parcels.

6, responsible for the inventory of office supplies, completes the registration and filing. And register the collection, distribution and warehousing of office supplies.

7. Check the material inventory irregularly, and do a good job in logistics support in time.

8, responsible for monthly statistics unit employee attendance, attendance data archiving.

9, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.

10, responsible for sorting, classifying and keeping the commonly used forms of this unit and supplementing them according to the actual use.

1 1, make preparations before the meeting, make minutes of the meeting and sort out the contents after the meeting.

12, do a good job in material collection and file management.

13, assist the superior to complete the administrative affairs of the unit and the daily affairs in the department.

14. Assist the superior in housekeeping and safety management, and provide timely and effective administrative services for other departments.

15, assist the director to do a good job of coordination between various departments of the unit and actively complete the temporary affairs assigned by the superior.

Front desk responsibilities: 14 1. Accept customers' inquiries and complaints, answer customers' inquiries and complaints, keep records, inform relevant personnel of the problems to be handled in time, and track the results.

2. In accordance with the requirements of system documents, check-in formalities for residents, guide residents to fill in check-in information in a standardized way, and regularly sort out, check and register information and submit it to the reference room for archiving.

3. Responsible for going through the formalities of home decoration, collecting relevant information according to regulations, strictly examining the qualification of decoration construction team and valid certificates of decoration workers, handling decoration permits and temporary passes for decoration construction personnel, and making records.

4. Be responsible for sending and receiving mails and registering documents.

5. Report the monthly work to the department head and communicate with colleagues regularly.

6. Be responsible for the maintenance and service return visit of the management office, and record the return visit site in detail in time.

7. Complete other tasks assigned by superior leaders.

Responsibilities of the front desk 15 1. Manage the front desk area to ensure that the front desk area is clean and tidy, and the documents are placed in an orderly manner;

2. Receive visitors and ensure that the records are complete and accurate;

3. Answer the phone and transfer it, record relevant requests and track feedback;

4. Book conference rooms as needed and provide other conference-related support;

5. Assist the new employee of the customer to handle the door card and work card;

6. Receive the express delivery and notify the customer staff to collect it on time;

7. Purchase daily consumables (including office supplies, pantry consumables, etc.). );

8. Record the receipt and replacement of office supplies;

9. Office cleaning and green plant review;

10. Assist to support other matters required by the supervisor or customers.