Passion-make yourself the focus. Why put passion first? Because this is the most important and the basic condition to become a popular trainer. What is awakening? It is the persistence and pursuit of things and problems. With passion, you will put 100% energy into the training. Only by integrating yourself with the training content can you attract the attention of the students, and your performance can infect the audience and audience, so that what everyone says to you will be heard, and you will always be the focus of the training venue. Why should we be the focus in the first place? Because only in this way can training be effective. Training is a high-cost investment, and both enterprises and individuals come with obvious purposes and need a short breakthrough. If you want to make a breakthrough, you must concentrate, everyone should concentrate, and there must be a * * * focus, that is, you are the trainer. If you can't be the focus, then this training course will be ineffective. Attention is the soul of the classroom. Where attention comes from is that your "performance" should hit the acupoints of the audience and make them excited. Why do I call training "performance"? Because the trainer is actually standing on a stage, what does he do on the stage? Being a "show" trainer performing on the stage, of course, is to see the audience's undivided attention and positive response. As trainers, we hope to hear spontaneous applause from the audience, which often interrupts our lectures, but this is the most proud time for trainers. If you can stir the nerves of the audience like a performer on the stage, let them follow your thoughts and let everyone blend in with a kind of * * *, this kind of emotional communication is the source of attention. Knowledge-let junior high school students understand that as a trainer, they must have a deep knowledge base, adapt to market demand, and update and accumulate knowledge structure quickly. Content must have height and depth. On the height and depth, we can't just talk in general terms, there must be something brilliant. The so-called brilliant place should be original, which must come from the understanding and summary of practice, not from a translation theory or an authoritative point of view. Some friends also do training. They said that you had to read more than 10 books in the last training class to prepare for a course. There is nothing wrong with this statement. Training class is like a knowledge explosive bag, and knowledge is compressed in the teacher's head. 10 The essence of this book is that the development energy of the trainer in one week should be completely released within three hours, and this knowledge fast food is enough for the trainees to digest for two weeks. Since the training course is such a concentrated energy and needs to be released in a short time, who can make the students understand these knowledge and principles? This is a great challenge for trainers. In my opinion, it is not enough to translate these profound knowledge and methods into our own language, but also into a language that farmers who have graduated from junior high school or have a low education level can understand. Because, at present, there are still many employees in the domestic hotel industry who are at junior high school level. Let everyone know that this is effective training, not that these employees are "trained". At present, the whole hotel industry training market is still in its infancy, and many hotels have just begun to realize the importance of training. Training is not omnipotent, and it is impossible to solve all the problems, but it can quickly solve many outstanding problems, touch and impact the concept consciousness, and cause trainees to think further. Height refers to looking at the hotel from a higher place than the hotel, and depth refers to going deep into the details of hotel management and service, and analyzing and explaining complex management theories with specific cases. The content is expressed in a way that both farmers and pupils can understand your course. Experience-Experience and experience are the main differences between trainers and teachers. Many teachers have the above two items, but the practical experience and experience of the industry, under the current education system in China, most teachers of hotel management and service courses can not have this experience. Why emphasize practical experience? This is related to the characteristics of the industry. Hotel service industry belongs to management discipline. Management and service are practical sciences, which are different from some basic theories. It is hard for us to imagine that a lecturer without service experience can teach students how to do a good job in service, and a person without management experience can teach students how to manage a team. The things in the book are completely out of the taste of customers. As trainers, we need to know who we are teaching. They are managers and employees who fight in the front line every day. They are also constantly learning and have rich practical experience. Trainers have no practical experience and can't answer the practical questions raised by students every day. Not to mention being able to propose appropriate solutions to help students improve their management and service performance. Experienced and inexperienced people are different. People with practical experience can often tell their personal feelings and personal stories, and the cases are all in their minds. In addition to course preparation, they can also temporarily analyze and explain several cases from their minds according to students' questions. This appeal and persuasiveness is much better than simply citing examples from other industries or foreign counterparts.