Management summary 1 year 20xx1management summary
Summary of management work
(1 month) Name and position of engineering manager of Deng Jiali's department
I. Overview of this month's work:
<1> Xingang: Deal with the water leakage in the basement, improve the partial decoration of Building No.4, and improve the financial settlement of some subcontractors in the first phase.
Huayi Bo Shi Building:
(1) Strengthen the project safety management, control the quality, progress and investment, the progress basically meets the requirements of the overall progress, and the safety and quality are basically normal.
(2) Entity project: Chapter 1 Putty project construction has been completed; * * * Some wall tiles strive for 20xx Engineering Department.
Summary time
20xx65438+1October 28th
Summarize the content
The underlying project has been constructed to the third floor, and it will be completed before 20xx65438+1October 30th. The waterproofing of the basement roof is basically completed (only the elevator entrance is not completed, and the rest are all completed); The sewage discharge problem has formed a final plan, which will be countersigned and issued to the construction unit.
(3) The main keel of external wall dry hanging has been basically completed, and it will pass the quality inspection station on 20xx65438+1October 28th.
(4) Technology: communicate with the design unit in time to optimize the defects found in the construction process, and urge the general contractor to improve the technical scheme that matches the progress.
(5) Cooperate with the audit to complete the quality recognition and price recognition of some decorative materials.
③ Joaquin:
(1) Entity Project:
1 unit: complete the erection, fabrication and installation of high-support formwork for transfer floor, concrete pouring of frame-supported beam and wall column and beam slab of transfer floor, erection of five-story external cantilever frame, installation of five-story wall column reinforcement and six-story beam slab formwork; Unit 2: Complete the erection, fabrication and installation of high-support formwork for transfer floor, concrete pouring of frame-supported beam, wall column and beam slab of transfer floor, erection of five-story external cantilever frame, installation of reinforcement of five-story wall column and installation of six-story local beam slab formwork;
(2) Complete the construction of waterproofing membrane outside the retaining wall in the south of the basement;
(3) The completed concrete of the transfer floor has been successfully poured and perfected;
(4) The location of the new business department has been determined, and the design unit of the business department has been determined in cooperation with the audit department, and the design is under way.
(5) Strengthen the project safety management, control the quality, progress and investment, and the safety quality is basically normal.
(6) cooperate with the audit department to determine the cost of high formwork support measures and the opening work of the sales department.
Summarize the content
(7) Prepare for dry hanging and canopy bidding.
(8) Technology: correct construction defects and optimize design defects.
(9) The installation works are basically normal.
(4) Dujiangyan Project:
(1) Cooperate with the Development Department to basically complete the scheme submission and enter the construction drawing design.
(2) Cooperate with the audit department to sign the radon concentration detection contract and complete the radon concentration detection on site.
(3) Cooperate with the Development Department to apply for electricity from Dujiangyan Electric Power Bureau;
(4) Cooperate with the Contract Department to improve the bidding documents and preliminary contracts, and conduct the second-floor bidding.
(5) China Shipping No.1:
(1) Coordinate all types of work and specialties, and control related quality, progress and investment.
(2) Engineering entity: Wood painting is basically finished; The walls and floors have basically ended.
(3) Technical aspects: indoor home design and preliminary furniture design are completed.
Second, the department personnel:
According to the requirements of the company and departments, strengthen the post responsibility system of department personnel, work initiative learning, and strengthen work performance management.
Third, the shortcomings:
Shang Jin's general contracting management is difficult and the progress is lagging behind; Bo Shi Building: The general contractor has poor quality awareness, and the perceived quality of the completed project is relatively poor; The overall progress of Binjiang International lags behind. Four. Evaluation of department personnel: Names Yang Shengkang, Liang Yangchuan and Zeng Linzhenmin are generally conscientious, with strong sense of responsibility, strong working ability, strong technical ability and strong sense of responsibility. The overall performance evaluation is satisfactory.
Summary of management work 2 This month, things are more complicated, daily management is being standardized, and rules and regulations need to be improved. However, under the correct guidance of the management company and the joint efforts of all the staff, Kaixin Tianchen Store overcame all kinds of difficulties encountered shortly after its opening, United and cooperated, and successfully achieved the expected goal. The work in July is summarized as follows:
I. Office
Propagandize employees on labor discipline, daily code of conduct and etiquette. , and asked all employees of the logistics department to implement smile service. Strengthening employees' awareness of energy saving and consumption reduction has achieved good results and will continue to be maintained in the future. Call a meeting of all departments of the logistics department, strengthen the initiative and sense of responsibility of employees, and implement the responsibility system of creating posts. Coordinate with all departments to handle the affairs handed over by the service department. This action not only embodies the management function of the office, but also embodies the logistics service function, which enhances the communication between employees. Coordinate the daily work with Shi Chong Property Management Company and report the materials needed for the normal operation of our store to the competent departments at all levels.
Second, the personnel department.
Classify and count employee file management, and check whether the employee file information is complete in detail. So as to further understand and master the personnel situation and provide backup information for the promotion, transfer and resignation of employees. Sort out the labor contract data of all employees and settle the salary details of employees. Check the daily attendance of employees, and handle the recruitment and resignation procedures of employees, including 3 employees leaving the service department, 2 employees leaving the logistics department 1 person. Implement employee recruitment, promotion, reward and punishment procedures, and timely complete all affairs assigned by superiors.
Third, customer service department.
Record the daily consultation, booking and complaints of customers in detail (no customer complaints were received this month), and hand over related matters to the service department. According to the statistics of membership card information, there were about 1200 person-times, and 432 customers returned their cards. Classify and count 663 customer comment cards and more than XX vouchers. We will improve the work of all departments according to customers' opinions and suggestions. Timely sort out the daily work summary of each department and our weekly meeting minutes, and submit them to the management company.
Fourth, the warehouse
Purchase the goods needed in the store to ensure the continuous availability of supermarket goods and make them operate normally. Count the types, quantity and amount of garbage every day. Contact with daily beverage, food, fruit and other suppliers. At the request of our store, we will be responsible for the acceptance of the above items, check the information such as food types, inventory and shelf life in the warehouse, and make corresponding records. Organize warehouse account documents and hand them over to the finance office.
Verb (abbreviation for verb) financial office
Record the operation of various economic businesses in the store and provide vouchers, statements, account books and other information for future reference at any time. According to the characteristics of our store, we should conduct cost accounting, salary accounting and expense accounting reasonably. Supervise the legality and rationality of various economic businesses of various departments to ensure that our store does not suffer unnecessary economic losses. Provide true and accurate financial data for leadership management and decision-making, and put forward reasonable suggestions for the normal operation of the store.
Intransitive verb engineering department
Handled more than 400 transactions handed over by the service department that need to be handled by the engineering department. This month's specific projects include: wallpaper restoration, door handle and door suction device replacement or maintenance, lighting equipment treatment, electrical equipment maintenance, pipeline treatment, ceiling replacement and maintenance, background glass and box tea machine replacement and maintenance. Daily water and electricity statistics and cost accounting, and timely complete the affairs arranged by superiors.
Seven, dj department
Handled more than 200 pieces of equipment handed over by service department and logistics department that need dj department to maintain and debug. This month's specific matters include: debugging, replacement and maintenance of audio equipment. The processing of song ordering picture and the installation and debugging of box software. Add new songs, organize and manage music libraries and monitors, maintain computer equipment and printers in various departments, and complete various affairs arranged by leaders in time.
Eight, the kitchen
Arrange food, quantity and approximate cost accounting for employees' meals and takeout. Changing dishes every day and providing delicious meals for employees are unanimously affirmed by employees. In the middle of this month, the night shift staff responded that the amount of dishes was not enough, and then the kitchen adjusted the dishes: First, it did not open anti-season dishes; Second, don't open too expensive dishes. The office also strengthened the supervision of the system of "swiping the card before serving" and took measures to deduct money. This situation has finally improved.
Nine, laundry room
Clean and iron employees' work clothes. At the beginning of last month, due to lack of laundry skills, I dyed a very small number of work clothes. Later, after rectification, the phenomenon of clothes dyeing did not happen again. Employees also report that their clothes are cleaner than at the beginning and will continue to work hard to do better next month.
X. dormitory management
Carefully clean the daily cleanliness of the staff dormitory every day to create a clean and comfortable rest place for employees, which will continue to be maintained in the future. When dismissing the male dormitory administrator, the employee threatened to commit suicide and stabbed our employee with a knife. Finally, with the strong support of Director Bao, the employee finally resigned smoothly.
Eleven, there are still the following problems to be dealt with.
1. When contacting the construction party for maintenance, the other party often delays the maintenance on the grounds of the opening of Nanping Store and the preparation of Shiqiaopu Store, which leads to the delay in solving the urgent matter.
2. The management of dormitory articles and personnel seems a bit messy. On this issue, the office will strengthen supervision next month.
Office staff will penetrate the labor contract law more deeply in their future work to better safeguard the legitimate rights and interests of the company and employees. Let's work together and make continuous improvement, so that Happy Di Tianchen Store will have a more brilliant tomorrow.
Management Summary 3 After nearly two months of work experience, I learned about the work of the heads of relevant departments, and talked and exchanged with some grassroots employees and customers. My experience in my work is as follows. If you have any questions, please ask the leaders for instructions:
One of my experiences is that the rapid development of the company is the company's vision:
Blue moon flowers and trees, a poetic name, can stand out in Hefei and even Anhui. After more than ten years of development, it is full of vitality and potential, all of which embodies the wisdom and courage of General Manager Liu, absorbs the elegance and shrewdness of Huizhou merchants, makes great efforts to govern, makes great efforts to become a well-known enterprise in the flower and tree industry in Hefei, and runs along a set of standardized enterprises to improve corporate governance for the next step.
Second, it is very important to improve the quality of middle managers:
Market, technology and talents are the key contents of a rapidly developing enterprise, especially strengthening the management of talents is the top priority in management. The quality of managers in each department is the key to the development of the company, the promotion of enterprise system and the realization of business objectives. Improving the level of middle managers is an important management work that companies should attach importance to and do well.
From the perspective of company management, managers should be clear about "five knowledge and five skills" in their work:
1. Understand the ideological trends and working conditions of department employees, do a good job of communication and coordination, and understand the current working objectives of the company.
2. Understand the dynamics of department management, coordinate the connection of all links, and know how to formulate specific measures.
3. Understand the tasks of the department, make monthly and quarterly work plans, and understand the main contradictions and solutions in recent work.
4. Understanding the main contradictions in different stages of management will highlight the key points in time and understand the working rules, quality standards and safety knowledge.
5. Understand the company's work priorities and requirements, organize adjustment work, and track and understand the implementation of new systems and requirements.
6. Through different forms of training, improve the quality of middle-level managers and turn management talents into work performance, which will also reserve useful talents, process management and connotation for the company's development and create the concept of team service.
Experience three, the company reform is imminent:
As an inspector, in the spirit of fairness and notarization, we try our best to make a problem prevention plan, truly show the problems found in the inspection, control the problems in time, reflect the problems, and finally put forward suggestions for improvement.
The problems existing in the relevant departments of the company are summarized and analyzed as follows:
Leasing department
According to the statistics of the finance department, the income from renting green plants is only enough for all the expenses of the department, not including the phenomenon that the rent is not recovered in time. The root of an enterprise is to generate benefits. If the status quo is stagnant or even retrogressive, it is worthy of deep thinking and prudence of all colleagues in the company. To establish and improve management, we must have a complete management process, fundamentally solve the root causes of frequent problems and avoid the occurrence of management. Personnel are busy rushing to fill vacancies every day, which leads to the root of the problem. My personal analysis boils down to several points:
1. Customer service data is not completed. Customer return visit has not been established.
2. The detailed data of green plants are inaccurate, and there is no detailed numerical basis in the inspection.
3. Plant protection workers are not responsible for maintenance, and the loss rate of flower exchange is high.
4. There is no comprehensive evaluation and supervision system.
5. No detailed training plan has been made.
6. There is no clear cost control method.
Here are some things that happened during the inspection to illustrate:
Case 1 20xx September 15, Huatai Securities Co., Ltd. rented 47 pots and actually counted 99 pots. In the inspection, the current situation is that the foliar hygiene has not been done, and even some green plants and dead leaves have not been trimmed, and all the flowers and trees in an office have died. Moreover, the maintenance time and inspection time are only one day apart, reflecting how low the responsibility of the company's plant protection personnel has been!
Case 2: 20xx September 18, Jinbohan Sanitary Ware, original data: 144 pots, actual inventory: 127, and the difference 17 pots is missing. The customer service department has not found out the reason or the result so far. There are many reasons for this phenomenon, but the result must be that the company's interests are damaged.
Case 3: 20xx65438+1October 24th, Yuquan Bay Sanitary Bathroom, original data: 28 pots, of which 6 pots are dry and dehydrated, and the leaf basin is unsanitary, and the body length is facing withering. There are many complaints from customers, yelling that our company is not good. We will not pursue the cause of this problem, and the impact on the reputation and image of Blue Moon Company alone is immeasurable. (Note that the difference between inspection time and maintenance time is only two days).
Case 4: From September 20xx 15 to October 20xx 10 18+05, a thorough investigation was conducted on 27 rented customers of the company/kloc-0, and the results showed that more than 60% of the customers had problems with their rental information. See the customer inventory list for details. Attached page
Personal opinion:
1. Improve customer information, establish and improve customer return visits, record customer requirements and suggestions in detail, and give timely reply and improvement. (Attached: list of customer return visits).
2. Improve the maintenance details of plant protection personnel, with clear division of labor and responsibility to people. (Attached: List of Flowers and Trees Placement and List of Flowers and Trees Maintenance).
3. According to the maintenance requirements, establish an effective maintenance evaluation scheme. Establish and improve the supervision mechanism. (Attachment: maintenance management, assessment standards and assessment statistics).
4. Scheme: Piece-by-piece system: the unit price can be tentatively set as: extra large basin 1.5 yuan, large basin 1.2 yuan, middle basin 0.8 yuan and small basin 0.5 yuan. Put the responsibility on people, get more for more work, develop by quality, survive by quantity, and form a virtuous circle of competition. See the attached page for the supervision and assessment methods.
Engineering department:
At present, the development of Hefei is changing with each passing day, and it is under construction everywhere. The government attaches great importance to the requirements of greening, which is an unprecedented opportunity, challenge and pressure for our company. Our company has been involved in greening projects for many years, with perfect engineering practice experience and supporting facilities. However, the existing engineering greening maintenance has the following shortcomings, which are summarized as follows:
1. In the process of plant maintenance, watering, fertilization and weeding can't keep up, the growth is not strong enough, and the quality of management and protection is insufficient.
2. There are deficiencies in management, measures and maintenance methods.
3. Lack of effective supervision mechanism and insufficient supervision.
For example: Ziyun Road,
1 ... Loess is seriously exposed.
2. Man-made trampling is seriously damaged, resulting in more gaps.
3. Poor maintenance, disorder and serious phenomenon of dead seedlings and lack of seedlings.
4. Plants lack pruning, grow poorly, green belts are overgrown with weeds, hay is not cleaned in time, and hygiene is poor.
5. There are no clear maintenance measures for disorder, dead seedlings and lack of seedlings.
Some suggestions:
1. Establish an effective industry supervision mechanism, and the responsibility lies with people. A percentage system should be implemented. The monthly assessment scoring method is that below 60 points (excluding 60 points) are unqualified, 60-80 points (excluding 80 points) are basically qualified, 80-90 points (excluding 90 points) are up to standard, and above 90 points are excellent. The monthly performance salary will be deducted for unqualified items, and 50% and 80% of the monthly performance salary will be deducted for 70-80 points of monthly assessment results. (Attached: Assessment Score Sheet)
2. Strengthen training. (Attachment: Training Plan)
3. Establish a scientific and effective maintenance pipeline and operating system. (Attachment: Detailed Rules for Greening Maintenance and Precautions in Maintenance)