Summary of Sales Skills and Vocabulary in 2022 (Top 7) (I) The process of sales practice is very hard and challenging. Being able to hone in the sales industry is a valuable asset for future life. Sales work long hours, and sales are busiest when others are free, because they only buy things when others are free. The report can also reflect your own promotion and social knowledge you have learned, such as how to grasp the hearts of customers and how to be good at communication.
First, the internship time
20__ _ _ _ _ ——20__ _ _ _ _ _ _ _ _
Second, the internship content
Our department is the agent sales department _ _ branch and the general agent of _ _ value-added business. Main agency business _ _ _ business. My job is to promote and sell _ _ _ telephone ip service and _ _ _ service. The specific workflow is to find potential customers, maintain old customers and develop new markets at the same time. Through repeated publicity and introduction, persuade customers to accept and use our communication products or open our ip telephone service.
_ _ is a good place and one of our main business areas. There are many office buildings in units and companies, and there are definitely more demanders. At the same time, this is also my favorite place to run, and I get a lot of gains every time I come. We have been doing business in _ _ for more than two years, and the overall performance is still good. At present, the company is constantly developing new markets and looking for new customers. On _ _ _ _ this year, several colleagues and I were sent to _ _ _ for business. This is my first business trip since I started working. I was both excited and a little overwhelmed. After all, it's the first time to run a business in a strange place, and I may be a little unaccustomed, but I think there is nothing to worry about when I think of four old colleagues together. People in Guigang are easy-going and not exclusive. No wonder I heard from my colleagues that this is a good market. I felt lucky at that time and vowed to work hard and earn more money. When we arrived in Guigang, we worked out an action plan, starting with influential government units here, then launching "attacks" on companies and office buildings, and finally, major markets, schools and hospitals. One channel after another, the effect is really obvious. Sure enough, I ran out on the first day of my business trip, and I can get good grades in the next few days. There are also our old customers here, but we mainly develop new customers. Arrive on _ _ _ _, end the business trip and return on the same day.
I entered the sales department of _ _ _ _ _ Technology Co., Ltd. as an intern on _ _ _ _ _ 20th. The first two days of my employment were internship, and the company arranged for the master to take me for two days. Because our salesman's work is relatively simple, after two days of study, I have a basic understanding of our company and its products, work business processes and working methods. As a salesman of the company, of course, my job is to run around the business in the first week and follow the master, which makes me feel very relaxed. Later, I ran by myself and felt the pressure coming. From the nature of sales, our work can be said to be direct sales, and a transaction can be completed in a few minutes. But I still clearly remember that my first transaction took me more than an hour. The master told me that in the direct selling business, don't rush to clinch a deal at first. The key is to have the confidence to meet more customers and improve your working ability. Rejection is normal. Meeting more customers will give you more chances to make a deal.
In order to develop new markets, the company recently sent people out. I like this, too. I always feel that besides homework, I can also exercise my working ability in the new market. On, I was sent to _ state on business again. _ State is not as easy as _ _, and it takes much more time to complete a transaction here than in _ _. But _ state is a big market. Six of us have been here for three weeks. Although the performance is average, it has great market potential. I took my apprentice for the first time during my business trip in _ state. The boss said that my work was good, so I took it to a new person, and I felt very fulfilled. After all, it has been affirmed by the leaders.
Third, internship experience
Do things with your brain, be a man with your heart, because doing things with your brain is science and being a man with your heart is morality. In the eyes of others, people who do sales work are eloquent, only selling products, regardless of customer feelings. However, I want to say that, as mentioned above, this kind of business can be said to be a new business. What we want is a permanent and long-term customer relationship. What we want is to find a way to receive repeat customers, which depends on the combination of IQ and EQ. In short, success is hidden in bits and pieces, waiting for us to explore with our brains.
Summary of sales skills and vocabulary in 2022 (7 hottest articles) (2) 1. Veterans in the workplace should express their complete selves.
The HR manager said that the main purpose of the employer's interview with job seekers is to understand the "true self" of job seekers and find out their own advantages and disadvantages, so as to judge whether job seekers are suitable candidates.
When interviewing sales representatives, should job seekers fully express their "true self" or just express their suitability for the position they are seeking? Li Hongqing, manager of human resources department of Beijing Norante Company, believes that people who are new to the workplace should choose the latter; For those experienced professionals, especially those seeking management positions, it is best to choose the former.
Li Hongqing also said that when recruiting managers, enterprises should not only examine the management ability of candidates, but also pay attention to the integration of candidates and corporate culture, that is, the possibility of candidates' long-term development in the enterprise. If the candidate expresses that he is "omitted" in the interview, it may not be a good thing for the candidate, even if it causes cognitive deviation to the enterprise and thus "muddles through". Because, for a mature person in the workplace, once he finds that he is out of tune with the corporate culture, he is bound to jump ship again. This result is obviously delaying individuals and enterprises.
2022 Sales Skills and Vocabulary Summary (Top 7) (Part III) The interviewer welcomes your questions.
In the process of interviewing sales representatives, some job seekers are afraid to offend the interviewer by asking questions related to their own development and interests. The HR manager said that the interviewer welcomes your questions!
Li Liping, human resources and administrative manager of DuPont China Group Co., Ltd., said that enterprises now attach great importance to information equivalence in recruitment, because only mutual understanding and mutual choice can achieve a win-win situation. Li Chunhui, manager of human resources department of Huayun Real Estate Company, said that the bigger the company is, the more it pursues information equivalence in recruitment. Zhang Dongyang, Director of Carefree Business in the Future, revealed that every time you are an interviewer, you will set aside time to ask questions for job seekers, and you can get to know job seekers more truly by asking questions.
Although there are various types of interviews for salespeople, it is not difficult for you to master some interview skills, no matter how difficult the interview is. What is said above is just the tip of the iceberg, which requires the interviewer to be more adaptable and prepared.
2022 Sales Skills and Vocabulary Summary (Top 7) (Part IV) Then, in the interview, you will use your eloquence to conquer your interviewer, who is expected to ask you the following questions:
1, whether you have working experience as a salesman;
This is very important in interview skills. If you have worked as a part-time salesman in college, tell the examiner about your experience as a part-time salesman.
Do you have any special methods to persuade customers to buy goods?
Speaking of sales skills, briefing is more effective for you through a case around you.
3. How to maintain the relationship between old customers?
Call to say hello (or send greeting cards) during festivals (such as Chinese New Year, festivals, birthdays and anniversaries); Try to make customers your friends! It should vary from customer to customer. If you find that he doesn't like chatting during your transaction, then you should bother others less.
Summary of sales skills and vocabulary in 2022 (7 hottest articles) (5) Leaders, colleagues and friends:
Hello!
I am honored to have this opportunity to share some of my immature work experience with you. I hope you can correct me.
Sales skill is the embodiment of sales ability and also a kind of work skill. Doing sales is a process of communication between people, with the purpose of moving with emotion, understanding with reason, benefiting with attraction. Including the control and application of customer psychology, product professional knowledge, social common sense, expression ability and communication ability. In short, sales is a process of communication between people, and its purpose is to move with emotion, make it clear with reason, and lure it with benefits. Communication ability is the most important and core skill of a salesperson. How to deal with customers with different preferences, personalities and even moods, so that they are interested in listening, accepting salespeople first, and then accepting products, is a very professional skill.
Sales definition
Sales are very common in daily life, and everyone has a clear sales picture in his mind. Sales is the process of introducing the benefits provided by goods to meet the specific needs of customers. Of course, commodities include tangible goods and services. Meeting the specific needs of customers means meeting the specific desires of customers or solving the specific problems of customers. Only the special benefits provided by commodities can meet the specific needs of customers. That is, a deal.
Attitude is everything-the attitude that a salesperson should have.
Attitude towards products
The attitude towards products will determine the performance of salespeople. Sales staff should also recognize the company's products. Confidence in products and self-confidence are inseparable. If the sales staff recognize the company's products, they will effectively convey this confidence to customers in their interaction and communication, thus successfully persuading customers. In order to have a correct attitude towards products, salespeople need to work hard on product expertise, understand all the advantages of products, and understand the various characteristics of products that meet customer needs. Find out the customer's needs, closely combine the customer's needs with the advantages of the product, and persuade customers to buy. Successful salespeople can constantly discover the advantages of the company's products and fully meet the needs of customers. Attitude towards customers
Customers are our food and clothing parents, but it doesn't mean that we must unconditionally submit to customers. In the process of selling products, our attitude towards customers is to put ourselves in the position of customers. What kind of attitude do you want the sales staff to have when you become a customer?
Attitude towards oneself
The perfect mentality of salespeople is first of all their attitude towards themselves. The correct attitude towards yourself is: think that you are excellent and constantly enhance your self-confidence. Even at the beginning of business, salespeople should be full of confidence. In this way, a firm belief and tenacious will can constantly inspire sales staff and face customers bravely.
The successful sales of products are inseparable from communication with customers. With an attitude, let's look at the successful sales presentation skills. Profit is the focus of the sales report.
1. Ensure that the advantages of solutions and products match the needs of customers accurately. Customers will not understand the functions they don't understand, nor will they pay attention to the benefits that have nothing to do with their actual needs.
2. Introduce no more than three most important advantages and benefits that can meet customers' needs, because customers generally don't remember more than three product advantages and benefits.
The sales presentation is interesting and can attract potential customers. Product display should follow the principles of attention, interest, desire and action. In addition to showing the superiority and value of your products according to the needs of the sales target, you must also make the sales statements lively and interesting, and fully mobilize your body language, and one of the best body language skills is smiling. Encourage customers to participate in sales demonstrations by asking questions, trying out products and displaying products. By involving potential customers, you will catch their attention and reduce their uncertainty and resistance to buying. In fact, when you describe the same content, it is better for the buyer to actively describe the benefits than for the seller to passively listen.
Sales skills: Reception skills are very important.
"The customer is coming", whether the salesperson walks away quietly or stays gently, it contains the business skills of the salesperson. As an ordinary consumer, I have the same hobby as most women-shopping. However, in the process of shopping, you will often encounter an embarrassing scene: when you are enjoying a wide range of goods with great interest or just approaching the counter and haven't seen the goods clearly, the salesperson will immediately ask "What can I buy" or hand you the goods in a hurry. In this case, it is impolite for the customer not to answer or react. The embarrassed customer left a "look around" and left in a hurry.
In the 1990s, big shopping malls attached great importance to creating a beautiful shopping environment and providing colorful and marketable goods, but they often ignored the quality of shop assistants and the skills and methods of counter reception. Salespeople who directly deal with customers have always been regarded as the facade of the store, and their image is also a reflection of the overall image of the mall. Therefore, the quality and reception skills of shop assistants are very important to the store.
Counter reception skill 1: "Men and women are different"
Due to the differences in physical and psychological development between men and women, as well as the differences in responsibilities and obligations in the family, there are great differences in purchasing and consumption psychology.
Male consumers generally have clear goals before buying goods, so in the process of buying, their motives form quickly and they have strong confidence in their choices. When several purchase motives conflict, they can also deal with them decisively and make decisions quickly. In particular, many male consumers are unwilling to haggle over every ounce and spend a lot of time choosing and comparing. Even if there is something wrong with the goods they buy, they will not pursue it as long as it has nothing to do with the overall situation.
The emotional changes of male consumers are not as strong as those of women. They generally emphasize the utility and physical attributes of goods, and their feelings are relatively weak. There are few impulse purchases and few returns. In view of these characteristics of male consumers, sales staff should actively and enthusiastically receive and actively recommend products, and introduce the performance, characteristics, use methods and effects of products in detail to promote the rapid completion of transactions and meet the psychological requirements of male consumers.
Female consumers are easily influenced by emotional factors and environmental atmosphere during the purchase process. An advertisement or a group of people snapping up may trigger impulse purchases by female consumers, especially young female consumers, so it is common for female consumers to regret returning the goods after purchasing. At the same time, female consumers pay more attention to the appearance and beauty of goods, and pay attention to the practicality and concrete interest of goods. When buying goods, we should demand that the goods are perfect, modern and in line with the social trend, and measure the value and self-interest of the goods from their practicality. This is the reason why female consumers can't make up their minds to buy from the east store to the west store.
Therefore, salespeople need more enthusiasm and patience when receiving female customers and provide more thoughtful and meticulous services; Don't rush to clinch a deal, give them enough time to choose and compare, and satisfy their truth-seeking psychology.
Counter reception skill 2: "observe words and observe colors"
The particularity of salespeople's occupation requires them to have keen observation, be good at trying to figure out the psychology of all kinds of consumers from appearance, manners and manners, correctly judge the purpose and hobbies of consumers, and carry out targeted reception.
1。 From the age, gender, clothing, professional characteristics. Different consumers have different needs for goods. Generally speaking, the elderly pay attention to convenience and practicality, middle-aged people pay attention to beauty and generosity, and young people pay attention to fashion and beauty; Workers like affordable goods, farmers like solid and durable goods, intellectuals like elegant and generous goods, and literary and art people like unique goods. When the consumer approaches the counter, the salesman can infer his occupation and hobbies from his age, gender and clothes, and recommend and introduce the goods in a targeted manner.
2。 Judging from appearance, speech and manners. Eyes are the windows of the soul, language is the expression of psychology, and behavior is the reaction of thinking. From the consumer's behavior and expression, we can further understand the consumer's demand and purchase motivation, and we can also see the consumer's temper and personality. Consumers who act quickly and speak simply are generally bold and lively. For such consumers, salespeople should promote their products quickly and reach a deal quickly. When choosing goods, consumers who are slow, picky and hesitant are generally more obedient and less independent. For this kind of consumers, sales staff should be patient and considerate, help them choose, and give appropriate explanations to urge them to make a purchase decision.
3。 Judging from the relationship between consumers. When consumers go to the store to buy things, especially when they buy a large number of high-priced goods, most of them come together. Because of their different personality characteristics and hobbies, their opinions are often inconsistent. To receive such consumers, salespeople should know the following points:
Who is the payer? Sometimes, it is important to comply with the wishes of the payer.
(2) Who is the user of the commodity? Sometimes users have a decisive role in the choice of goods.
(3) Who is the "expert" in the industry? Because the "expert" is familiar with commodities, although he is neither a user nor a payer, he plays an important role in the choice of commodities. After understanding the above situation, the salesperson should carefully observe, prioritize, find the "gatekeeper" who affects the business, and then focus on the "gatekeeper" to help them unify their opinions and select goods.
The above is my experience of sales skills. In the future, I will, as always, study hard, work hard, take what I am doing as the center and what I will do as the starting point, and work hard to complete every task in a down-to-earth manner. Thank you all. .
2022 Sales Skills and Vocabulary Summary (Top 7) (Chapter 6) When it comes to salespeople, people's first impression is that they have a pair of golden words.
However, it is precisely for this reason that we should be more careful when selling and introducing products, and don't believe everything just by listening to shopping guides and sales.
I once read an article written by a friend that they went to buy a mobile phone and were told when they sold it. Now 1000 yuan has been very few people buy mobile phones, and most people buy mobile phones for five or six thousand yuan.
However, my friend's attitude is still firm, that is, he won't buy an expensive mobile phone with a budget above 1000, and it is practical enough, so there is no need to pursue some prices.
Actually, I was thinking, this should also be a sales speech. Later, I saw an article on mobile phone rankings, which further verified my idea.
This number one is really a data worth 6000 yuan, but I also saw three or four mobile phones in this ranking, all of which are 1000~2000 yuan.
As can be seen from the rankings, in fact, those cheap mobile phones are also bought by some people, and not everyone must buy high-end or even high-end products. Nothing, nothing, the quality of the main products themselves is good.
It is also very important whether sales have certain skills and can sell goods through their own words and deeds.
However, as consumers, we still have to learn to face calmly and think rationally, and don't be confused by these words.
Summary of sales skills and vocabulary in 2022 (the most popular 7) (7) Last week, our company organized a training on practical marketing skills and skills upgrading. Lecturer Tan gave us a one-day training. Although it was only a short day, I got a better understanding of our sales skills and techniques. I was lucky enough to participate in the sales training activities organized by the company. My experience in this sales training is that to do a good job in sales, salesmen must be serious, persistent, positive, confident and keep learning. The following is my experience of this sales training.
First of all, the training goal is to master the standardized behavior standards of all links in the sales process and use them flexibly to improve the transaction rate; Through grasping and practicing the sales skills and service details, we can enhance the brand image and sales service level and improve customer satisfaction. Then Mr. Tan began to talk about sales concepts and beliefs, planning and information analysis, and connections are equal to money. He also talked about how to maintain customer sentiment and how to help dealers sell products to end customers instead of transferring inventory. Among them, marketing is the transmission of information and emotion. A good salesman must cultivate himself, have a positive attitude, have his own ideals and goals, and make customers willing to do business with us before meeting customers.
Thirdly, the difference between traditional sales and consulting sales and the necessity of changing from traditional sales to consulting sales are explained in detail. Ask the right questions. Most salespeople don't ask the right kind of questions. Even if they prepare questions in advance before making a sales call, most people don't prepare in advance. Poor questioning skills have a great impact. This will lead to delay and opposition, poor demonstration of incorrect solutions, no difference from competitors, and missed sales opportunities.
There is also the study of professional knowledge. Just as Teacher Tan said, "What customers spend money on is not the price, but the value", sometimes we can't answer when we encounter professional knowledge. In this way, customers feel psychologically that "unprofessional" salesmen must learn more professional knowledge, ask more questions that they don't usually understand and be diligent in asking questions if they want to truly become professional salesmen and improve our chances of taking orders. There are also some details that we should pay attention to, including dress, sitting posture, eyes and so on.
In addition, active listening is very important. Professionals often miss important clues and information because they keep talking about themselves and their products. More importantly, keep your mouth shut and let customers talk. You should guide the dialogue, then listen and digest it correctly. We know what many customers really need so that you can position your products correctly.
The above is my experience after attending this training. In the future work, we should strive to improve our skills and skills from these aspects, keep learning and accumulate successful sales experience again and again. Only in this way can we grow together with Wujiang Alloy Company and occupy a place in the fierce alloy market.
1, Chengdu Hippo Studio
2. Chengdu Eagle Studio
3. Xinmeikao Studio
4. Chengdu Nanding Studio
5. Chengdu Dafeitian Studio
6. Chengdu