Apple's mobile phone customer service telephone service scope
For target customers (after-sales problems that need to be handled by pre-sales customer service or solved by customers themselves), the after-sales problems that customers encounter generally include: urging goods (customers need to urge goods because they haven't received parts for a long time), checking parts (customers want to know where their parts are now, not signing for them themselves) (official website shows that they have signed for them, express delivery problems that customers feedback, and product problems that customers feedback themselves, but customers have not received them themselves).