1 Be on duty on time, dress neatly, and keep good working conditions during work.
2. Understand the characteristics and customers' feelings of KTV rooms and performance halls in the venue.
Greet the guests enthusiastically and actively, and arrange and choose KTV rooms according to the wishes of the guests, respecting the requirements of the guests for the type or grade of KTV rooms.
Take the initiative to introduce the situation and program arrangement of KTV rooms and recommend consumption.
5. Answer the questions raised by the guests.
Serve the guests who leave messages and lead the late guests into the private room.
Cooperate with KTV waiter to provide quality service for guests.
Distribute popular guests to different service areas evenly to balance the workload of front desk attendants.
When the KTV private rooms are full during the peak business hours, properly arrange the consuming guests, such as leading the guests to the performing arts bar or asking if they are willing to wait, please take a seat in the rest area and inform the guests about the waiting time.
10 Make reservation records, collect relevant information of consuming guests, and make guest history files; Report all opinions or complaints to the superior in time.
1 1 Accept or reject the guest's reservation.
12 is responsible for seeing the guests off, opening the door or pressing the elevator for the guests, smiling and saying "Thank you for coming, welcome to visit again".
13 Obey the work arrangement of the leader and strive to complete other tasks assigned by the superior.
14 Take an active part in training and constantly improve their service level and quality.
operating procedure
1 punch in, 2 change clothes, 3 clean up the area sanitation, 4 regular meetings, 5 posts.
Receiving guests, process:
Good evening and welcome. Are you going to KTV or performing arts bar?
B have you made a reservation? Which box is it? Excuse me, is the reservation made by Mr. xx/
How many people are there? This way, please Please go in.
Thank you for coming. Welcome to visit next time.
Welcome post system
First, go to work on time, wear a work card and sign in at the front desk. It is not allowed to sign or edit on behalf of others.
Second, do a good job in environmental sanitation in your own region.
Make a reservation record carefully before business, and be responsible for hanging the reservation card at the door of the reservation box.
Attend the regular meeting on time every day, don't be late.
5. Check your gfd before going to work. No heavy makeup, light makeup, and neat clothes.
Keep a good working condition and do a good job every day.
Seriously explain the company's consumption and projects to the guests.
Guests without an appointment should be arranged reasonably, but their opinions should be respected.
9. During the peak business hours, guests should be properly arranged for consumption, such as taking guests to the performing arts bar first or asking if they are willing to wait, and telling the approximate waiting time.
Enthusiastic and proactive reception of every guest, take the guest to the designated box or bar.
Eleven, see every guest or leader in the company should take the initiative to say hello.
12. Don't answer personal phone calls during work hours, and don't do anything detrimental to work.
Thirteen, strictly check the package reservation, if it is really necessary to book a fake package, it should be reported in time.
Don't use guest samples and supervise others.
15. When taking guests into the box, walk in front of the guests and wait until all the guests have entered the box or room before returning, and notify the front desk.
Sixteen, return to work, keep a beautiful posture.
17. Don't talk loudly and don't play or chat with colleagues.
You are not allowed to leave your post without special circumstances.
Unconditionally serve the leadership and management, and those who violate the above rules will be fined.