Energy efficiency index = timely response feedback rate × 15%+ timely completion rate × 15%+ comprehensive satisfaction rate ×50%- repeated submission rate × 100%- update rate ×50%. According to the "efficiency index" of the network unit "12345", the public's known reporting energy efficiency index = timely response feedback rate × 15%+ timely settlement rate × 15%+ comprehensive satisfaction rate ×50%- repeated delivery rate ×100. In order to build a unified, convenient and efficient "12345" and unified government consultation complaint reporting platform in Hangzhou, realize the working goal of "everything is echoed, everything is in place, and the ring can be supervised", establish an "efficiency index" evaluation mechanism, comprehensively and scientifically evaluate the performance of network units, and promote the implementation of the "maximum run once" reform.