1, the voice is warm, kind and gentle, and the telephone communication suddenly receives a strange call. It is more convincing to hear warm and infectious voices than to ask directly about the desire to buy.

Before chatting, let the other person know who you are and what you want to do. Customers who are interested in products or services are naturally willing to know more. It's normal for customers to hang up when they think it's inappropriate.

2. In the process of communication, don't constantly promise, constantly emphasize the strength of the company. Speaking with a normal heart is the strongest trust, and the effect of promising profit guarantee may be counterproductive. You can chat with your friends as usual, without showing off or exaggerating.

3, keep a good mood, telemarketing generally does not get customer orders in the first telephone communication, and needs to pay a return visit to communicate many times. It is important not to be emotional because of taking orders, not to be depressed because of customers' rejection, and to maintain a good attitude.

4. The first telephone communication needs the important registration information, name and occupation of the customer. The second return visit requires an appointment. Don't make a hasty return visit. Maybe the customer missed the opportunity to pay a second visit when he was in a meeting or driving.

The most taboo of telemarketing is as follows:

1, avoid blindness: telemarketing is effective only on the basis of in-depth analysis and investigation of its own product market and customers.

2. Don't be impatient: The purpose of telemarketing is to build customer relationships and make customers interested in brands and products. The result of being eager to sell is that customers run away and fail to achieve the purpose of clinching a deal.

Any management needs to be specific to specific situations, especially telemarketing. You need to know your specific problems before you can make more effective suggestions.