Mr. Zhang's pet cat died after taking a bath (provided by netizens)
Pet cats suffocate in the shower, and pet hospitals have different opinions.
On the evening of April 28th, the reporter contacted the netizen "Idle Monkey". He told reporters that it happened at noon on April 27, more than 10 am. At that time, his wife and mother went to the Laoshan store of Qingdao Ainuo Pet Hospital to take a bath. At about 10: 30, the doctor came out and told him that the cat was dead. I didn't say much about the specific reasons. Then his wife called him and he came back from other places. "I am on a business trip in other places, and my wife can't cry when I answer the phone." Mr. Zhang told reporters that he later told his wife on the phone to be calm and not too excited. He rushed back at once.
"After you come back, I coordinated with the hospital how to deal with it. What was the cause of death? But the attitude of the hospital is very bad. " Mr. Zhang said that after the doctor told him about the accident, the hospital did not do proper rescue according to the regulations of the hospital, but after a person in charge arrived, these statements were overturned. "I have been emphasizing that the hospital handled it according to the regulations, telling me that the cat died because it drank yogurt before bathing, and there is a risk of death after bathing." Mr. Zhang said that during this period, he asked the person in charge if there was any literature manual saying that cats should fast before bathing. Or did the hospital inform the director of this situation before taking a shower? The person in charge said no.
Relevant records issued by the hospital
Is the hospital's attitude "heroic" The customer's claim for compensation was accused of medical trouble.
"The person in charge is lying from beginning to end, lying. He began to insist that the hospital's records and rescue procedures were in line with the manual, but later we watched the monitoring, but there was no such thing. " Mr. Zhang said that the rescue record was altered. It can be seen from the monitoring that the beautician has been playing with the mobile phone after the cat has taken a bath. After drying for 20 minutes, it needs to be combed in the middle. After the beautician combed another cat's hair, she found that her cat was different. During the rescue, the airway was not cleaned and oxygen was given directly, but the doctor said it was blocked, so I didn't see it.
In the communication with Ainuo Hospital, Mr. Zhang told the reporter that the person in charge directly told him "how much". "Their attitude is the most unacceptable to me. There are four cats and four dogs in my family, and they all have their cards here. 200 yuan, the cat who takes a bath, and the dog are more expensive. Together with the usual immunization, deworming, sterilization and bathing, it costs 20,000 to 30,000 yuan a year in this hospital. " Mr. Zhang said that he brought all his pets here because he believed in the specialty of this hospital. Besides, my family really likes pets, otherwise they wouldn't have so many. After four years, I have feelings. Now the hospital directly recognizes them as "medical troubles." "Medical trouble" is the original words of the person in charge. At first, the hospital said to compensate me for a cat. When I refused, tell me it was a medical trouble.
The customer said that he needed hospital compensation, regardless of the amount.
Regarding how to compensate, Mr. Zhang said that what he needs most now is a formal apology. "On the evening of the 27th, I said there would be a reply on the 28th, but I didn't get a call on 10 this afternoon." Mr. Zhang said that from beginning to end, the hospital has been shirking its responsibility, lying in various ways, and then lying, without any attitude to solve the problem. "When I first went, I was very rational. When several friends went together, I specially invited them to have a meal outside. Don't let the hospital think that there are many people coming to make trouble, but the attitude of the hospital is' good horizontal' and I can't accept it. "
In addition to apologizing, Mr. Zhang said that all kinds of membership cards and recharge cards handled in Ainuo need to be refunded, in addition to the corresponding funeral for pets. With regard to compensation, at first, because of the attitude of Ainuo people, demands of 50,000 yuan and 654.38+10,000 yuan were put forward. "We bought this cat for 5000 yuan. During this period, I bought a bag of imported cat food from 600 yuan. We took a bath in 200 yuan. Our family conditions are still good. I don't like his tens of thousands. " Mr. Zhang said that at that time, he was clearly told that he didn't want this compensation and could set up a fund to use when other pets in the hospital had similar situations. He accepted all the supervision and all the detailed publicity, but the hospital flatly refused, thinking that he was a medical trouble. Now he can't trust the brand of Ainuo Hospital, and the compensation won't be here.
Ainuo pet: I don't know, I don't want to explain, I don't want to say more.
In response to the situation encountered by Mr. Zhang, on the afternoon of April 29, the reporter contacted the Laoshan store of Ainuo Hospital. The relevant person in charge said that the headquarters has intervened. He didn't know much about the situation and didn't say much. As for the telephone number of headquarters, he can't provide it. "Search online by yourself." The person in charge said. Subsequently, the reporter contacted Ainuo Pet Hospital, but the 400 calls announced by it have not been answered. No one answered the contact information registered through industrial and commercial information.
The staff of the epidemic prevention department of Qingdao Animal Husbandry and Veterinary Bureau said that there is nothing they can do in this situation and they need to coordinate with each other. If negotiation fails, they can go through legal procedures. If it is considered a medical accident, it can be identified in the lawsuit.
Peninsula Network reporter Gong Changle
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