1. Communication ability: including language expression ability, listening ability, communication ability, etc. Service personnel are required to communicate with customers in appropriate, decent and polite language.
2.gfd: Service personnel must wear neat, clean and decent clothes, and large ornaments are not allowed.
3. Etiquette: including venue layout, guest seating, reception etiquette, etc. Make the guests feel thoughtful.
4. Time management: the service personnel are required to be present in time within the agreed time, and can arrange the time reasonably and effectively organize the service process.
5. Body etiquette: Pay attention to manners such as sitting posture, standing posture and shaking hands, so that service personnel can show themselves in an elegant manner.
Through the training of service etiquette norms, improve the professional quality and service skills of service personnel, and effectively enhance corporate image and customer satisfaction.