2. Do not eat raw onions, raw garlic, leeks and other foods. Then give off an irritating smell before going to work and keep your breath fresh and tasteless.
3. Hair should be clean, tidy, dandruff-free, natural and elegant. Male employees have no moustache, long hair and can't dye their hair in other colors. The front hair does not cover the eyebrows, the side hair does not cover the ears, and the back hair does not cover the back collar and does not perm. The hair of female employees should not exceed the shoulders, and the hair should be rolled up if it exceeds the shoulders.
4. Female employees should wear light makeup when they go to work, and heavy makeup is not allowed.
5. Don't leave long nails and paint.
6. Avoid coughing and sneezing in front of customers. If you have to, cover your nose and mouth with a tissue, turn your head to the side where no one is there, and apologize in time (say "I'm sorry").
7. It is forbidden to pick your nostrils, ears, stretch, yawn, nails, skin and dirt in front of customers.
8. Smoking, eating, chewing gum and reading newspapers are prohibited in front of customers.
9. No humming, whistling, laughing or talking loudly in the property project.
10, when talking with customers, use gestures as little as possible, and you can use gestures when guiding the direction or pointing out the location. The correct gesture to guide the direction is: palm straight, fingers together in the indicated direction; The arm is slightly bent, lower than the shoulder; Lean forward slightly in the indicated direction.
1 1. Always keep the correct smile expression when talking with customers: smile is natural, moderate, decent and solemn; The direction is clear and the other party is easy to understand.
12. When talking with customers, look at each other, listen attentively and nod frequently to show respect and understanding.
13. Keep a distance of about 1.5m when talking with customers.
14, keep correct eyes and eyes when talking with customers: the line of sight stays in the triangle between the other person's eyes and abdomen; Eye contact with the other person's face should only account for 20% ~ 60% of the total conversation time; Keep a straight face and avoid squinting, scanning and peeking.
15. Pay attention to the sound of knocking, opening and closing the door. Never leave the door handle until the whole switching process is completed.
16. Employees who work in a sitting position should always maintain the correct posture: the thighs are 90 degrees from the upper body; The calf and thigh are at 70 to 90 degrees, and the legs are naturally close together. It is forbidden to cross your legs, cross your legs, take off your shoes, keep your head up and down, lean forward and lean back, and put your legs on the armrest of the seat.
17. Employees who work standing should always maintain a standard standing posture: their legs are upright, and their feet are naturally shoulder-width apart; Eyes looking straight ahead, hands drooping naturally, chest out and abdomen in; It is forbidden to cross your arms or put your hands in your pockets, bend your head, lean against the wall, stagger and other bad behaviors.