1, seize the customer's heart.
Understanding each other's psychology is the premise of good communication with others. Only by understanding and mastering each other's psychology and needs can we be targeted in the communication process and properly cater to their interests. The other person may regard you as his confidant, and the problem may be solved better or at least you have succeeded half way.
2. Remember the guest's name.
Remembering the names of guests can make people feel happy and have a sense of satisfaction, which is a very useful magic weapon in communication. Remembering the guest's name is more effective than any kind words, and it can touch the other person's heart.
3. Don't be stingy with praise.
The deepest desire of human nature is to have the appreciation of others, which is the difference between human beings and other animals. If you often wear a "top hat" for your guests, maybe you will change a person's attitude.
4. Learn to listen.
You should pay full attention to the importance of "listening" in communication. You can be good at expressing your views and opinions, seize the hearts of customers and let them accept your views and opinions. This is only half the success of your communication, and the other half of your success is being good at listening to customers.
5. Always smile.
When others talk to you, or when you talk to others, if you are expressionless, it is easy to cause misunderstanding. When talking, smile at each other more, and you will understand the power of smiling, and not only the customers, but also the people around you and even yourself will feel very happy. But if your smile is not used properly, or your smile has nothing to do with the conversation, it will make the other person feel puzzled.
These are the basic skills of communicating with customers.