The purpose of emergency training at the front desk is to improve the emergency command and handling ability of leaders at all levels, prevent and reduce the occurrence of emergencies, control, reduce and eliminate the serious social harm caused by emergencies, standardize emergency handling activities, and protect the safety of customers' lives and property.

Actively carrying out emergency management training, popularizing emergency management knowledge, revealing the management characteristics of emergencies and improving the emergency command and handling ability of leading cadres at all levels can prevent and reduce the occurrence of emergencies, control, mitigate and eliminate the serious social harm caused by emergencies, standardize emergency handling activities, protect people's lives and property, and safeguard national security, public security, environmental security and social order.

Emergency treatment methods of hotel lobby:

1. Report the guest's property loss to the housekeeping manager, who will inform the security department.

2. Listen carefully to the owner's explanation of all the details of the process of losing property, and ask about the characteristics of the lost items in detail.

3. Inform relevant departments and department leaders in time, and evacuate relevant personnel in case of loss. ?

4. If the guest explicitly requests to report to the public security organ or the lost property is of great value, the security department shall immediately report to the public security organ and protect the scene at the same time, that is, no one is allowed to enter or leave the scene before the public security personnel arrive, and no one is allowed to move, take or put anything.