10086 customer service summary 1 Time flies, and 20xx will soon pass away. Looking back on the past year, there was joy, pain, pressure and passion. Under pressure, we are full of passion and get rid of the burden. We live happily, work hard, actively strive for every project, quickly respond to every failure, strive for every profit for the company, and repay customers and the company with 100% satisfaction. Now briefly summarize the work of the whole year, which is mainly divided into the following parts.
I. Summary of Daily Work
1, 1- March:
(1)aa meeting guarantee and AC equipment replacement:1At the beginning of October, 65438+XX mobile 20xx working meeting was held in aacc Du Ming Hotel. I participated in the WLAN construction of cc Du Ming Hotel, optimized and successfully completed the conference guarantee work, which was fully recognized and praised by aa Mobile. With the development of our WLAN business, the WLAN equipment originally provided by our company can not fully meet the current network requirements. In order to ensure the user's use effect and improve the operator's recognition of our equipment, we completed the replacement of AC equipment in Zhoukou, Nanyang, Pingdingshan, Zhengzhou and other cities on June 5438+ 10.
(2) Troubleshooting of WLAN base station pilot in Zhengzhou Songshan Hotel and AC restart in cities: After the Spring Festival in February, the WLAN base station pilot in Zhengzhou Songshan Hotel was completed. Cooperate with Pingdingshan, Zhoukou, Nanyang, Shangqiu and Zhengzhou to automatically restart the fault investigation, and ensure the opening of the fourth phase of Zhoukou WLAN and the opening of the site.
(3)AC fault handling and group FOA tracking test: In March, the slow network speed faults in Shangqiu and Zhoukou were investigated and handled respectively, and the WLAN sites in Pingdingshan and Zhengzhou were open for cooperation. Follow up and cooperate with the headquarters engineer to complete the FOA test of AC4 1 group of Zhoukou Jianshe Road Mobile. Participate in weekly WLAN Phase IV project progress meeting of provincial companies, and report related project progress and equipment quality issues. Cooperate with daily WLAN site opening and fault analysis and handling in the province.
2, April to June:
(1) Upgrade of version 4205 of AC equipment and troubleshooting of cities: At the beginning of April, with the successful test of FOA version of our equipment group, in order to solve the existing network problems as soon as possible. So in April, the AC patches in Zhoukou, Pingdingshan, Nanyang and Zhengzhou were loaded and upgraded, which cooperated with Zhoukou and Pingdingshan to deal with AC automatic restart failure and daily WLAN site opening and maintenance.
(2) 1 1n equipment performance test and Xinyang WLAN base station pilot: With the large-scale popularization and application of the company's 1 1n equipment, the company's1nap related performance test was carried out in May, and the relevant test report was submitted to the design institute, so that customers could be satisfied. Participated in the pilot project of Jinniushan WLAN base station of Xinyang Mobile, opened the test and submitted the relevant test report, which was recognized by Xinyang Mobile and prepared for the bidding of Xinyang Mobile WLAN base station in June. Cooperate with daily WLAN site opening and fault analysis and handling in the province.
(3)WLAN base station exchange pilot and Unicom cooperation: In June, with the vigorous promotion of the company's WLAN base stations, the technical exchange, installation and opening test of WLAN base stations in Sanmenxia, Luoyang, Xinyang, Pingdingshan, Zhengzhou and other cities were completed, and relevant test reports were submitted to local branches, which enabled local branches to have a deeper understanding of our WLAN base stations and prepared for further market promotion. In addition, cooperate with Zhoukou WLAN site combing and Zhumadian Unicom AC opening, cooperate with all departments to complete the basic knowledge of WLAN and related technical training of WLAN base stations in all offices of the company, and cooperate with the daily opening and fault analysis and handling of WLAN sites in the province.
July to September 3:
(1) Communication and promotion of WLAN base stations and cooperation with Unicom: In July, communication and promotion of WLAN base stations of Pingdingshan Ruzhou Mobile, Jiyuan Mobile, Puyang Mobile and Xuchang Mobile were carried out respectively, and the survey, installation, opening and testing of WLAN base stations of Ruzhou Mobile Home were completed, which was recognized by local cities and cooperated with the opening of WLAN sites of Jiyuan Unicom and Jiaozuo Unicom.
(2)AC equipment version 4220 upgrade, XX mobile WLAN intermediate training, Xinyang WLAN base station bidding: in August, the existing networks of Pingdingshan, Zhoukou and Anyang were upgraded with AC versions, which solved the problem of 1 1nAP accessing the existing network and eased the pressure of the existing network construction. In mid-August, I accompanied XX to the headquarters for intermediate training to deepen customers' recognition of our equipment. Later, I participated in the bidding of WLAN base station Xinyang, and finally our equipment successfully won the bid for Xinyang Mobile Outdoor Station project, and got Xinyang Mobile 10 WLAN outdoor project with 30 sets of equipment.
(3)AC equipment 4220 version upgrade and Hebi WLAN base station exchange promotion pilot: In September, the existing networks of aa, Shangqiu and Zhengzhou were upgraded with new versions to solve the problem of 1 1nAP accessing to the existing network and relieve the pressure of existing network construction. Hebi WLAN base station communication promotion, Hebi Century Plaza WLAN base station pilot test, Hebi Mobile approved. Cooperate with daily WLAN site opening and fault analysis and handling in the province.
4, 9-65438+ February:
(1) Troubleshooting for the opening of NPUAC equipment in Phase V and the restart of Pingdingshan AP: 10 In June, with the arrival and installation of phase V AC of our company and the demand of phase V WLAN projects in cities, phase V AC in Zhoukou, Shangqiu and Pingdingshan was opened to the network respectively to meet the opening demand of projects in cities. In addition, Pingdingshan was complained by customers because of the restart problem of 1 1nAP, so the 12 WLAN sites in Lushan, Jiaxian, Yexian and urban areas of Pingdingshan were upgraded and replaced, which temporarily solved the fault pressure of Pingdingshan WLAN and ensured the normal opening and acceptance of the project.
(2) Xinxiang Mobile WLAN base station communication promotion pilot, Zhoukou AC handover fault handling:165438+1At the beginning of October, Xinxiang Mobile and Xinxiang Mobile were required to communicate with each other about WLAN base stations, and cooperate with office colleagues to track the pilot situation of Xinxiang Huojiazhangdi WLAN base station and investigate the slow network speed. In June165438+1October, according to the data planning requirements of Zhoukou Mobile, the data planning of Zhoukou 12 AC was adjusted to fully meet the current network operation requirements, which was fully recognized by Mobile, and the related work of Zhoukou was simply handed over to Wang Jian, the office.
(3) Xuchang WLAN base station pilot, Puyang AC fault handling, AC new version upgrade: 65438+In early February, with the pilot of Xuchang office WLAN base station equipment promotion, we cooperated with Xuchang Yuzhou Guest House to carry out indoor and outdoor coverage of WLAN base stations, test related services, ensure the normal use of services, and successfully promote our outdoor WLAN equipment. In addition, the offline problem of Puyang AC2 1 existing network AP was solved on site, which was recognized by the mobile company. It is planned to upgrade the new version of 128AC equipment in the middle and late period to solve many problems of existing network equipment.
Second, the daily work completion and new product promotion
1, 20xx equipment upgrade fault handling and daily work handling: 20xx cooperated with AC equipment replacement, new version upgrade and patch loading for four times throughout the year, which made the existing network operation of our equipment more stable and perfect, and the failure rate was lower, which met the needs of customers. Cooperate with daily WLAN site opening and fault analysis and handling in the province.
2. Improve technical level and organize training: In the next year, I worked hard to improve my technical level and fully supported relevant technical work, which was fully affirmed by provincial companies and prefecture-level mobile companies, and I completed 10 WLAN-related technical training for companies and offices with the cooperation of departments, which improved the WLAN technology of colleagues in all departments of the company, enhanced the WLAN technical strength of all departments and better served customers.
3. Pilot promotion of WLAN base station product exchange: In the past year, we cooperated with company leaders to promote WLAN base station products in the whole province, organized and participated in the technical exchange of WLAN base stations in Zhoukou, Xinyang, Sanmenxia, Luoyang, Zhengzhou, Pingdingshan, Shangqiu, Jiyuan, Xinxiang, Luohe, Anyang and Puyang, promoted the installation of WLAN base stations 50 times in the whole province, submitted detailed test and analysis reports of each station, and obtained the mobile company. In August, Xinyang Mobile WLAN base station successfully promoted and participated in the bidding of Xinyang Mobile WLAN base station, which enabled our company to successfully win the bid for outdoor equipment of WLAN base station, and obtained the construction scale of 30 equipment of Xinyang Mobile WLAN outdoor project 10 station, which made good preparations for the wide use of WLAN base stations in the province in the future. On June+10, 5438, we cooperated with the company leaders to actively participate in the centralized procurement of outdoor equipment in the sixth phase of XX Mobile WLAN, which finally made our outdoor equipment successfully win the bid and successfully won the gratifying order of 5,300 sets of outdoor equipment in XX Mobile.
4. Promotion and pilot tracking of PLC new products: With the vigorous promotion of our new products, in order to promote our new products more comprehensively in 20xx, we briefly exchanged PLC products with some cities and mobile branches in February, and decided to order corresponding pilot projects in Pingdingshan and Puyang, so as to facilitate the next vigorous promotion and try our best to provide technical support for the company.
Third, their own growth and shortcomings.
Self-growth: in the past year, my comprehensive ability, communication and coordination ability with customers and technical level have been greatly improved, and I have learned a lot of new technologies and knowledge.
2. Self-deficiency: further improve their comprehensive quality, technical level, correct working attitude, and further strengthen the training of new colleagues. Improve your mastery of new products and knowledge, and better serve customers.
Fourth, suggestions and opinions to the company.
1. All functional departments of the company should communicate more, arrange their work reasonably, improve their work level and work efficiency.
2. Concerned about ordinary employees, the company should know more about the real thoughts of ordinary employees. As there are more and more employees in the company, it is suggested that the personnel comprehensive department conduct an employee survey once a month to understand the employees' thoughts in time, adopt the reasonable suggestions put forward by employees, and stimulate the work passion of ordinary employees through reasonable means.
Fifth, the 20xx work plan.
1. Do a good job: First, do a good job in the department, cooperate with daily WLAN equipment maintenance and network optimization, train new employees, and improve the WLAN technical level of each office.
2. Do a good job in the promotion of new products: Secondly, on the premise of doing a good job in the daily work of WLAN, try to cooperate with manager Xu Yang and quarterly director to promote the use of new products, improve the performance indicators of the department and complete the task indicators delivered by the company.
3. Improve your technical level and comprehensive quality: In the new year, study hard new knowledge and technology, improve your technical level and comprehensive quality, and better serve the company and customers.
4. Conclusion: Looking back on the coming 20xx years and looking forward to 20xx years, I have learned a lot of new knowledge and technologies in my work in the past year, and I have also realized many shortcomings of myself. I believe that in my future work and life, I will work harder, grow with the company, make progress with the company, unite and cooperate, constantly surpass myself and keep learning.
Let's work together and make progress together, so that our company can stand firm in the same industry!
10086 customer service work summary 2 Looking back on this year's work, with the support and help of my leaders and colleagues, I have always been strict with myself and actively completed my work according to the requirements and assigned tasks of the company's superiors. Through this year's study and work, my work mode has made a new breakthrough, my skills and experience have been further improved, and my work style has also changed greatly. Specifically, there are the following points:
First, have good work performance.
In this year, I opened the mobile base station transmission equipment 1XX terminal, optimized the XX network loop, and cut over the XX network many times. I worked safely and without accidents all year round, and was praised and praised by the supervision company and the mobile company many times. This year, I was also rated as an outstanding advanced individual by the mobile company.
Second, we should have a correct working attitude.
Insist on self-reflection in thought and strive to improve personality. No matter what the circumstances, I demand myself from the top with morality, and abiding by professional ethics is the basic prerequisite for being qualified for this job. No matter when and where, I always follow the creed of being strict with the law and abide by it seriously. In addition, love and dedication is the key to doing a good job. Love and dedication means doing your job well, doing every little thing well, grasping every minute, not accumulating steps, not even accumulating steps, not being good at small things, how to achieve great things, starting from me, starting from small things, starting from now.
Three, have a good work style and skilled technical skills.
In work and study, I have a solid style, care for subordinates, unite with comrades, pay attention to details, pursue perfection, make no excuses, and earnestly perform my duties. As a professional communication technician, besides having professional knowledge and skills, it is very important to be careful and pay attention to details. The difference in details is small, and the result is far away. Whether doing things or being a person, we must understand that details determine success or failure, and strive for perfection to achieve good results.
Strong working ability and proactive work consciousness.
Because I feel that my burden is heavy and my knowledge and ability are still limited, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress. Through continuous learning and accumulation, I can calmly deal with various problems in my daily work and ensure the normal work of this position. I can treat my work tasks with a correct attitude, love my job, work hard to implement it in practical work, actively improve my own quality, and strive for the initiative of my work, so that I have a strong sense of professionalism and responsibility and strive to improve my work efficiency and quality.
5. Have a good team spirit.
Effective teamwork can improve work efficiency. To this end, I not only work hard by myself, but also get along well with my colleagues. In addition to learning from each other at work, I often have heart-to-heart talks with my colleagues in my life, understand their inner thoughts, give advice to each other and find ways. Some colleagues, because of lack of technical experience, not only affected their own work efficiency, but also affected the work efficiency of the whole department. But I take the initiative to teach them and explain all aspects of technical knowledge in their work, so that they can have a new understanding and understanding of their daily work, be able to complete various tasks independently and continuously improve their work efficiency.
10086 customer service work summary 3 time flies, 20xx year is drawing to a close, and I have been working in a mobile company for half a year. In the past six months, with the careful care and guidance of company leaders and colleagues, and my own unremitting efforts and serious study, I have rapidly grown into a qualified mobile company employee, and I have made some achievements in my work, but there are also many shortcomings. Now I will make a simple summary of my work in the past six months.
As a college student who has just left campus, I am full of enthusiasm for what I want to do in the future, and I am eager to make my own contribution to the development of the company. However, due to my lack of work experience, I need further study to work independently. After we reported to the company in August, we were arranged by the leader to practice in the operation and maintenance department and the marketing department for half a month. The internship process is the learning process. Through a month's internship, I am familiar with the operation process of various departments of the company and have a clear concept of my future job responsibilities. After the internship, I was assigned to work in the transmission data center of the operation and maintenance department. Here, through the guidance of my colleagues and my own practical operation, I have basically mastered the required work skills and can better complete my tasks.
My job is primary maintenance, mainly responsible for the maintenance of transmission equipment and the arrangement of secondary trunk circuit data. The maintenance of the second relay transmission equipment includes:
I. Operating environment and status of SDH equipment
Including the inspection and cleaning of temperature, humidity, cleanliness, equipment surface, frame and distribution frame, power fuse of train head cabinet, fan status of alarm equipment, as well as computer room inspection and visual inspection of DDF and ODF connectors.
Two. Operating environment and status of WDW equipment
Temperature and humidity of equipment operating environment, cleanliness of machine room, status of indicator light at the top of cabinet, status inspection and cleaning of optical monitoring channels and equipment fans, arrangement and update of equipment and ODF labels, and scheduling of pigtails, flanges, attenuators, tools and instruments in machine room.
The circuit data is mainly the arrangement and update of the circuit data of the second trunk line and the local network. After taking over the work, I sorted out all the DDF labels of the local network, changed all the ones modified with pens into those that conform to the DDF label specifications, and then printed them out and pasted them on the DDF rack again. Find out the unknown circuit information left over from the past and re-label it. For example, the 8 1 circuit of telecommunications has only the transmission end and no switching end. After careful inspection, I filled in these materials, which made the labels on the DDF shelf of the whole local network clear and meet the following specific requirements: (1) According to the network topology diagram of trunk and local network, the circuit opening information of trunk layer/convergence layer and the fiber core information of transmission system should be consistent with DDF and ODF. (2) The layout of ODF cabinets and equipment-side pigtails in trunk transmission machine room and two base stations shall meet the requirements of specifications, and the ODF shall be clear and complete. Every opening and jumper must ensure the update of circuit data, and the accuracy of DDF frame circuit data should reach 98%.
In addition, I also compiled a set of wavelength division diagrams of Nortel equipment and Huawei equipment in the transmission room, and completed the ODF data that was not marked before.
While working hard, I also realize that my knowledge is still insufficient, so I actively learn new knowledge from books and colleagues, and the company has also provided me with many good learning opportunities. In the past six months, arranged by the company, we received MSTP MAN optical network technology training and IP routing training organized by provincial companies. During these two trainings, I learned about the networking technology of metropolitan optical network and the management optimization of STP network, mastered the common protocols related to IP network, accumulated more knowledge for future work, and improved my working ability to some extent.
After mastering certain work skills, I helped my colleagues to open a new base station and worked outside for a week to cooperate with the related work of the project 1 1, phase 2. 1 1 June, participated in the power failure of Suizhou mobile transmission room.
In order to better complete the next work and make greater progress on the existing basis, I am determined to consult and learn more from the old employees in the new year, make a personal work plan, continue to improve my knowledge, exercise my hands-on ability, be active and diligent, and make myself an excellent employee with good technical ability.
10086 customer service summary 4 Time flies. I have been working in the office of Logistics Service 10086 for half a year. Looking back on my ignorance, I only had a simple and superficial understanding of the operator's work. With the in-depth training and increasingly skilled skills, I found that the seemingly simple process of answering the phone actually included communication skills, etiquette, work attitude, sense of responsibility and a "thank you" from the customer, which changed my understanding of this job from cognition to knowledge.
The work of operators looks glamorous, but it is not. I remember on my first day at work, I observed that the senior telephone operator answered the phone so smoothly, fluently and politely, and a huge exclamation mark XXXX flashed in my mind. It turned out that the phone could still be answered like this! I secretly made up my mind that I must master this skill. Only by working hard can I be comfortable in my work and face it easily. From the aspects of traffic etiquette, service scope, standard records, etc. After mastering the basic content, I tried to answer the phone. I was nervous and hesitant at that time, but with my constant efforts and the constant encouragement and support of my colleagues, my nervousness and fear became less and less. While I became more proficient in answering the phone, I became more and more confident.
In the face of the subsequent operator skill competition, I am full of confidence, actively familiar with the campus environment and carefully prepared. At the same time, signs of complacency have begun to breed. After written test and practical test, I clearly found that I still have a big gap from an excellent telephone operator, and also tested the problem that XXXX can't flexibly use basic skills. Once again, I calmed down and began to practice from the basis of telephone work, firmly believing that I could achieve excellent results in the next skill competition.
Our department is the logistics window for all teachers and students. As an operator, his own words may become the focus of attention. "There are no small things in my work" and "prepare for a rainy day" are my tips in my work. I believe that through my own efforts, I will definitely contribute to the brand building of the department.
10086 summary of customer service work. In May and June, I worked as a customer service operator in a mobile company 10086. After two months of work, I have a certain understanding of customer service. Now I will summarize my feelings and understanding of customer service as follows:
1. Basic skills and quality requirements of customer service personnel:
The basic skills required by customer service personnel need to have good service spirit, good communication skills, fluent Mandarin, careful and meticulous work, good team spirit and cooperation consciousness, strong discipline and good mentality.
As a customer service staff, you need certain skills:
(1) Learn to be patient and tolerant. Patience and tolerance are a magic weapon and a virtue in the face of unreasonable customers, which requires tolerance and understanding of customers. The customer's personality is different, and his outlook on life, world outlook and values are also different, so customer service is to satisfy customers according to their own preferences.
(2) Don't promise easily, and keep your word. Customer service personnel should not easily promise anything to customers, which will make their work passive. However, customer service personnel must pay attention to their promises, and once they promise customers, they must try their best to do so. When I worked as an operator in a mobile company, the company stipulated that after receiving customer complaints, it must be handled within 48 hours, which is the embodiment of reputation and the basic requirement for customer service.
(3) Be brave in taking responsibility. Customer service personnel often have to bear all kinds of responsibilities and mistakes. Colleagues often pass the buck to each other when problems arise. Customer service is the service window of the enterprise, which should include all the losses brought by the whole enterprise to customers. So in the customer service department, it can't be said that this is the responsibility of that department. All responsibilities need to be solved by customer service staff, and you need to be brave enough to take responsibility.
As a customer service, you need certain skills and qualities:
(1) Good language skills. In the process of communicating with customers, he is fluent in Mandarin, moderate in speech speed, appropriate in words, humble and confident.
(2) Rich industry knowledge and experience. Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need solid professional knowledge and experience. Not only can you communicate with customers and apologize, but you should also become an expert in this service and be able to explain the problems raised by customers. Some problems may not be solved if the customer service staff can't become professionals. As customers, what they want most is the help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.
(3) To learn to put yourself in the other's shoes, we should consider both our customers and our own interests. This is the most powerful way to maintain and retain customers. When you encounter customer complaints, if you can put yourself in the other person's shoes, you can balance your work mood and improve your own quality.
There is still a long way ahead. Only by being a down-to-earth person, doing things seriously and learning from each other's strengths can we become mature and sophisticated, keep forging ahead and win our own glory.
1. What are the registration requirements for microbial inspectors? I majored in clinical medicine and worked in microbiology laborator