Working experience of sales supervisor in 2022 1
Twenty years have passed. At the end of last month, our company held a sales meeting. At the meeting, the company leaders also made a summary of their work for 20 years, which gave us a deeper understanding of the company's work in the past year and summarized some experiences for everyone to share. So after this meeting, the leader asked us to make a summary of the work in the past year, hoping that through the summary, we can better understand ourselves and learn from outstanding colleagues, so as to better carry out the work in the next 20__ years. I will summarize my work experience and feelings in the past 20__ years as follows:
First, do things in a down-to-earth manner and earnestly perform their duties.
First of all, I can start with product knowledge, carefully analyze market information while understanding technical knowledge, and make marketing plans in time, follow up customers in time and analyze customer data. Secondly, I often communicate with other salespeople frequently to analyze the market situation, existing problems and solutions in order to improve together.
We should always develop new customers, and constantly classify customers among competitors, regard the customers who are most likely to use our products as important customers, focus on the customers who have recently had projects, and allocate the number of visits according to their needs. Strive to promote the list, so as to achieve the purpose of sales. While analyzing customers, we must establish our own customer base. Finding the right customer base according to the characteristics of our products is the key to success. In the past year, several clients I have contacted are not very familiar with this industry, that is, this industry has just started, with weak technology and small list, but the success rate is relatively high and the price can be higher. Customers like this can be included in the main customer base. They are usually transferred from other related industries or newly established departments to monitor the project. Because they have customer resources in this area and have development prospects, if they can maintain these customers well, they will leave a considerable amount in the future.
Second, be proactive and strive to complete the task on time and in quantity.
Take the initiative to visit customers every day to ensure the quality of visits. After you come back, you should carefully analyze the information, summarize the work situation and make a good work plan for the next day. Visiting customers is the basis of sales. No visits, no sales. And because people have feelings, only by establishing an emotional foundation with customers and improving their trust in us can we have the opportunity to sell products to them. Actively assisting customers to do their own work, such as helping to find information, planning and budgeting, is one of the ways to increase customers' trust in us and an opportunity to sell our products to them. Even if we don't close the deal right away, they will always remember your efforts and will take the initiative to find us if it is useful in the future.
Third, do a good job in after-sales service.
No matter how good the product is, there will be defective products and various problems, so after-sales is particularly important. Doing a good job of after-sales is an important means to maintain customer sentiment and the key to re-sales. When a customer comes to us with a problem, we should learn more about the situation from the customer as soon as possible and try our best to find out the problem. If we can't find the reason, don't worry. First, stabilize the customer's mood and comfort him, and then we will definitely help him solve the problem and reassure him. Then we will reply to the company's technicians and try to solve it. There are many problems among my customers, but after coordination and help, most customers are satisfied with our service. Many of them immediately indicated that they would continue to cooperate. Please contact us immediately if you have any items to purchase.
Fourth, keep learning.
People have to keep learning to make progress. First of all, we must learn our new products, and our product knowledge must be passed; Secondly, learn communication skills to improve their business ability; If you have time, you can learn the product characteristics of some peers and compare them with ours, so that you can understand the advantages of our products and avoid weaknesses in front of customers.
Fifth, learn more about industry information.
Knowing our competitors, knowing our peers, knowing the products that are doing well in the market now, and knowing the relevant policies of the industry are all issues that an excellent salesperson must always care about. Only by knowing the outside world, can we not become a frog sitting on the sidelines, can we make a correct judgment on the information we have in our hands, and can we improvise when encountering problems.
Six, 20__ year plan
At the sales summary meeting in 20__, my data was far from my colleagues in the same department. Her annual sales are 1.5 million, and she has paid back more than 80 thousand, while my sales are only over 20 thousand, which is far behind, so I will catch up. Although she entered the company earlier than me for a while, everyone faces the same market and the same number of customers. The gap between them is only the gap between people. In the future, I will learn more sales skills from her and other colleagues, and strive to increase my sales and catch up with them. I want to set a clear goal for myself, and strive to achieve 1.5 million in 20__ years, that is, about 30,000 per month. At the same time, we should make a good sales plan and assign tasks to our customers, with the general direction from the industry to every customer. In this way, you can clearly know your daily tasks, clarify your purpose of visiting customers, and improve the quality of your visit. Because my work plan for 20__ is not detailed, I visit customers blindly and I am not particularly familiar with the products, so my sales volume is relatively small. So I'm going to change my methods on 20__, and strive to increase sales and complete the tasks assigned by the company.
Finally, I would like to thank our leaders and colleagues for their support and help in my work in 20__ _, and hope that through our joint efforts in the future, we can achieve great success in 20 _ _ _.
Working experience of sales supervisor in 2022 II
This year's sales task was well completed by myself, and I also exceeded the sales amount stipulated by the company. Although it is not much, I am quite satisfied with this situation, because my efforts this year have achieved such results. I am very happy in my heart and feel that my efforts will still be rewarded. Although there is still a certain gap between me and other excellent salespeople, I think I can become an excellent salesperson as long as I take the time to improve myself. Before starting next year's work, I want to make a summary of this year's work and make my own work plan and sales target for next year, so as to achieve this goal in next year's work.
I. Work completion
My sales this year exceeded the company's regulations by _%. This is because I worked very hard this year. I divide the annual sales task into days, stipulate how many products I must sell every day, and there will be some punishment if I fail to do so. I supervise myself to achieve the sales target. With such efforts, this year has really made great progress. Compared with last year, my sales have improved a lot, so I think I still have to work hard.
Second, the feeling at work.
In fact, there are many skills in selling this industry, and I have learned some during this year, which is of great help to my work. At least my sales success rate has improved. Many times, efforts can't see any effect in a short time, and it is impossible to make great progress in two days. No matter what work you do, you need to persist to see the effect. We should not work blindly, but find the right direction. I didn't know how to sell products to customers before, so my sales performance has been poor, so I have been working hard but I have not gained anything. I have improved a lot after spending time learning sales skills. This is "sharpening the knife and cutting the wood by mistake."
Third, New Year's resolutions.
During this year, I have the following plans:
1. It seems difficult to increase the sales of _% on the basis of this year, but in fact, the average number of words per day is not much, which is not an impossible task.
2, learn more sales skills, such as how to communicate with customers, how to make customers have a good impression on our products and interest in buying, these are all places I need to learn.
3. Average the annual sales to every day and make a daily work plan.
Next year, I will try my best to achieve the goal I set.
Working experience of sales supervisor in 2022 3
In a blink of an eye, 20 years have become history, but we still remember the fierce competition. The competition will be more intense in the next few days. Hundreds of enterprises, large and small, are vying for talents and markets, and everyone has really felt the cruelty of market competition. In order to foster strengths and avoid weaknesses in the coming year and have a more comprehensive understanding of myself, I summed up my work this year.
First, customers report more situations.
The quality is unstable, and there are many returns. Not paying enough attention to details, although it is a minor problem, affects the quality of the whole product and leaves a bad impression on customers. Delayed delivery, inaccurate production cycle planning, and improper production scheduling often lead to delayed delivery, as well as the delay caused by the owner's human factors.
Customers complain a lot about freight, especially old customers. Customers' questions are not answered or ambiguous, which leads to customers' complaints and misunderstanding of the company. Because the company's internal price system is incomplete, different customer grades cannot be reflected, and old customers and big customers cannot understand the company's care and preferential treatment.
Second, the problems in sales.
1, employees' work enthusiasm is not high, and their autonomy is not strong. The reasons are as follows: first, the system supervision is weak; Secondly, salespeople have low salaries and feel that they have done a lot, but compared with other departments, their salaries are low, which leads to psychological imbalance.
2. The awareness of organizational discipline is weak, and the phenomenon of being late for work and leaving early often occurs. This situation exists in all departments of the company, and the company should have a suitable attendance system. When a bad phenomenon occurs, not only the department leaders should take charge, but also the company leaders should come forward to stop it.
3, sales, production, procurement and other processes are not well connected, often resulting in delivery delays and mutual responsibility, mutual blame. Poor technical support, lack of tender drawings and sales drawings. The responsibilities of the departments are unclear, and the cost has not been reversed, resulting in the sales staff having no time to actively win customers.
The above problems are only a small part of many problems, which also occur from time to time in the sales process. Although it will not affect the company's fundamentals, it may eventually bring great losses to the company's future development if it is not taken seriously.
Third, the preliminary idea of sales next year
The way of thinking determines the way out, and thought determines action. Only under the guidance of the correct sales strategy can we produce the correct sales means and achieve the established goals. Sales strategy is not immutable. After a period of implementation, you can check whether the expected purpose is achieved and whether the direction is correct. We can adjust in stages, arrange special personnel to communicate with major customers, understand their needs, understand their sales situation, give special treatment, give more green lights, and let customers feel that Shuangda attaches importance to them and the service is good. Arrange regular visits by regional managers to deepen understanding and increase trust.
_ _ The entry threshold of the industry is very low, the price war of GM _ _ has become white-hot, and the era of meager profit has come. Companies can choose some projects with good credit and reasonable payment to try direct sales. This road may be financially risky, but relatively high profits can eliminate this risk. Besides, if the competition is so fierce, the company must do direct sales one day, and there is nothing we can do. The service concept is deeply rooted in the hearts of every employee. Customers are served not only by salespeople and marketers who directly face customers, but also by delivery personnel, production personnel, technicians and financial personnel.
Shrink the sales product line. The sales line is too long, which makes customers feel that the company's products are not professional enough, and once the truth is discovered, they may lose their trust in the company. Nowadays, large companies are very cautious in purchasing, and too many product lines may lose their company characteristics.
Working experience of sales supervisor in 2022 4
At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back, I got more exercise, learned more knowledge, made more friends and accumulated more experience in this big family of the company. Of course, I found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of the company. It is my bounden duty to do my best for the better development of the company next year. Now I will summarize the work of 20__ years as follows.
First, the construction stage
Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the changing situation, the company's layout has been adjusted according to the company's overall planning. I devoted myself to the preparatory work, from personnel recruitment, business training, shelf installation, goods shelving to daily operation and maintenance. With the concern of the boss and the support of all parties in the company, the company has been able to develop and transition steadily, and my latest business knowledge has been systematically strengthened.
During my time in charge of the company, I tried my best to maintain the normal operation of various business activities without any unexpected events. However, it is a fact that the overall potential of the company has not been fully exerted and benefits have been generated. Although the development of the company is restricted by the immature objective environment in all aspects, it is a great responsibility for the company not to give full play to its potential. This also shows the limitations of my own ability, which is the deepest experience I got from working in the company. At the same time, the various difficulties and pressures experienced by the company have greatly improved my psychological quality. In the face of great difficulties and pressures, I will not shrink back and escape, and I can face the solution calmly. This is the harvest of my work in the company.
Second, the company's work stage
In order to enter the role and take responsibility as soon as possible, I strengthened my study of professional knowledge and actively read books and articles. Strengthen communication to understand the actual situation, and communicate with the heads of food, receiving, cashier and other related departments. Through the joint efforts of employees, our sales have increased substantially. The strict requirements for hygiene, display, storage and receipt from every detail have changed the atmosphere of our store. Contact with employees more, on the basis of strict requirements, give employees more ideological exchanges and business training, so that employees' mental outlook has changed and their enthusiasm and autonomy have been brought into play. With the care and support of all departments in the company, Qi Xin, a staff member, made great progress and was recognized by the company.
Third, personnel management training.
As a supervisor, the management of employees is a compulsory course, which is very difficult. First of all, I really care about and respect employees psychologically, really think about employees, and really want to promote employees. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In the management of work, we should always be strict. As long as we make mistakes in principle, we will never condone them. In this way, employees can be motivated from the inside and play a role from the outside. However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.
Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic way, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company. In short, in the new year, I will make more efforts for the company I am striving for, repay the company with development benefits, and realize my own life value.
Experience of sales executives in 2022 5
Unconsciously, 20 years have passed, and the entry time has been patchwork for a long time. During this period, I was promoted from real estate consultant to sales supervisor step by step. I kept learning knowledge and accumulated a lot of experience. At the same time, I also exercised and improved my business ability, which made my life more exciting, joyful and sad, and most importantly, increased my life experience. It can be said that during this time, I have gained a lot and felt a lot. Here, I am very grateful to every leader and colleague of the company for their help and guidance. Now I can finish my work independently. Now I make the following summary of my current work.
I. Completion of tasks
The comparison between the actual sales this year and the competitors.
Second, team management.
1. Recruitment interview. I lack careful design and arrangement in the recruitment interview, and sometimes I don't pay attention. I always follow your idea. There is no need to talk too much with the interviewer. It is precisely because I don't pay attention to the application that some excellent personnel are lost and a lot of trouble is added to the personnel department.
2. Team training. There is no planned training, the purpose of training is not clear, there is no systematic preparation before training, the goal of building a team is unclear and general, and the training plan is also general. Therefore, when training, you should train whatever you think and what you think the team lacks. Sometimes there is little training, and sometimes training every day can't achieve the expected results. It not only increases the burden of property consultants, but also affects everyone's mood. There is no long-term overall arrangement and arrangement for training, and there is no adequate preparation in advance. Not only did I not get exercise, but I also made the whole team flinch. There is no research on the difference training between old property consultants and newcomers, which makes it more difficult for newcomers to learn. Old property consultants also feel that they have paid time but can't get better results.
3. Supervise the work. Many things were arranged in time, but they were not urged and supervised in time, which led to unsatisfactory things and even basically unfinished. For example, property consultants rarely supervise and inspect callers, which leads to unsatisfactory work of property consultants in this regard. Some real estate consultants don't even make an appointment visit to customers for a long time, thus losing the company's rare customer resources.
4. Summarize the study in time. When I encounter some problems in my work, I seldom sum up my study, let alone teach the team what I have summed up. Sometimes the problem is over, so don't review and summarize it too much, professor. When you meet a problem customer, you always try your best to solve it, but you always ignore the root causes of these problems, so repeated problems keep appearing. How to solve this problem or avoid this problem in the early stage is not summed up and taught by myself.
5. The implementation and enforcement of the company system. For example, some staff are occasionally three to five minutes late, but because they can't stand it, they will not be fined in strict accordance with the company system, which leads to psychological imbalance among other property consultants and brings certain difficulties to management. The reason is that as the person in charge of the sales department, we should first punish them in strict accordance with the company's management system, and we can't bear to turn a blind eye to their punishment, but in fact we are conniving at their behavior, so it is a dereliction of duty for me. The company's most basic management system itself has not been implemented and implemented in place for various reasons, let alone let its own team strictly follow the system requirements.
6. Sensitivity of problems in front-line sales. Because the front-line sales work is flexible and changeable, it is necessary to formulate corresponding institutional strategies in time according to the actual situation. In this respect, there is a great lack of self-initiative and positive consciousness. I am always used to the leader arranging the work before implementing it, without thinking too much, which makes a lot of work very passive.
7. Communication between teams. I once worked out a communication plan with the staff seriously, but I forgot it after a period of implementation. For various reasons, the failure to communicate with the team in advance to explain the company's situation led to some minor events, which not only affected the team morale but also affected the normal work. Through this incident, I deeply realized how important it is to communicate in time.
Third, the management of the scene of the case.
1. On the supervision and assurance of the court to customers. When the problem customers appear, I try my best to solve them in time. I often give full and timely guidance to real estate consultants at the meeting place, and at the same time prompt or organize other real estate consultants to give appropriate momentum to create an atmosphere, and often organize real estate consultants to communicate and grasp the key points in the process of talking about customers, so as to improve the transaction rate of some real estate consultants. In particular, new property consultants will give their comments in time, and will also organize other property consultants to participate in time to improve their skills.
2. The customer's handling of the case site problem. When customers have problems, they patiently explain and solve the problems, reducing the number of customers who disagree and increasing their trust and recognition of the company.
Fourth, execution.
I am deeply aware that I am procrastinating, and there is always an idea that I will never finish my work until the last moment. Therefore, I can always put off things arranged by my leaders or other things, knowing that my procrastination habit harms others and myself, and I must try my best to get rid of this bad habit of procrastination.
During my time in the company, I know that I have various problems and shortcomings. In the days to come, I will reposition myself, boost my confidence, keep my true colors and rekindle my passion. On the premise of getting rid of my shortcomings, I will study hard and improve my ability in all aspects, and make the following work plan.
1. First of all, we should not only adjust our personal mentality, but also tide over the difficulties with the company and team no matter what difficulties we encounter. Use your good attitude to influence people around you and the team of the company.
2. Secondly, aiming at the personal shortcomings in team management, make detailed team management objectives and implementation plans.
3. Learn the skills of recruitment interview, attach importance to every recruitment interview, design an interview plan before each interview, and attract and retain outstanding talents for the company as much as possible.
In training, we should make a detailed training policy and outline. At the end of each month, we should make a detailed training plan for the next month according to the actual situation, and make a training plan for the difference between newcomers and the elderly. And try to strictly follow the training plan. Implement the daily management system of the project department and strictly abide by the management system. Whoever violates the company's principles will be treated equally and will not be tolerated. Remember that "management is strict love".
5. Lack of communication with yourself. Communicate effectively with property consultants twice a week. Understand and master the mentality and dynamics of real estate consultants in time.
6. Regarding the supervision and supervision work, a system should be formed before the Spring Festival, with clear rewards and punishments.
7. With regard to the problem of insufficient execution, we should formulate reward and punishment measures for insufficient execution and strive to achieve high quality in everything. As for procrastination, I will start to exercise from work every day, and I am required to go to the project department 20 minutes in advance every day to formulate punishment measures, which will be supervised by the secretary.
It is said that the company is your second home. Since it is home, no one has any reason not to love your home. In this family, I have always been loyal and reliable, willing to contribute, loyal to my duties, focusing on the interests of the company, not abusing power for personal gain, daring to manage, doing my best, doing my duty, being fair, just and equal, broad-minded, tolerant and kind, and appointing people on their merits. Positive, enthusiastic and full of energy. Infect your subordinates with your enthusiasm and care about their work and life. Of course, no one is perfect, and I also have many shortcomings, such as insufficient execution, sometimes too gentle personality, lack of team management experience, and lack of communication with subordinates, which have brought certain troubles to my work.
As a sales executive, if I want to have a better development, these shortcomings and deficiencies need to be overcome and solved one by one. I believe these problems can be well solved.
Learning is like sailing against the current. If you don't advance, you will retreat. I deeply realize that my knowledge level is limited and my ability is insufficient. I am full of expectation and confidence in the future. I believe that under the constant criticism and guidance of the company leaders, I will make faster progress and become more mature.
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