1, knowledge of laws and regulations:
In China, there are many laws and regulations on financial services. Therefore, when training on the protection of bank consumers' rights and interests, we first need to know the contents of relevant laws and regulations. For example, People's Republic of China (PRC) Contract Law, People's Republic of China (PRC) Consumer Rights Protection Law, People's Republic of China (PRC) Commercial Bank Law and so on.
2. Bank product knowledge:
Various bank products, such as savings accounts, credit cards and loans, are often used for bank consumption. Therefore, it is necessary to know the relevant knowledge of bank products in the training of bank consumer rights protection. For example, the characteristics, advantages and disadvantages, application process and so on of various banking products.
3, risk prevention knowledge:
When making bank consumption, we need to pay attention to some risk prevention knowledge. For example, how to avoid account theft, how to avoid credit card fraud and so on. Therefore, in the training of bank consumer rights protection, it is also necessary to understand the relevant risk prevention knowledge. In addition, consumers should not trust information from unknown sources.
Information from unknown banks or government departments may trap consumers, and consumers should verify the authenticity of the information through official channels. Finally, when conducting bank transactions, consumers should keep transaction vouchers. These vouchers can be used as evidence to prove consumers' trading behavior and avoid losses caused by trading disputes.
4. Complaint handling process:
In the process of bank consumption, if there are problems, we need to complain in time and seek solutions. Therefore, it is necessary to understand the complaint handling process in the training of bank consumer rights protection. For example: how to complain to the bank, the complaint acceptance process, the feedback of the processing results and so on.
5, service attitude and skills:
As practitioners, service attitude and skills are also very important. It is also necessary to understand the relevant service attitude and skills when training the bank's consumer rights protection. For example, how to communicate effectively with customers, how to provide quality services and so on.