The attendant, as the name implies, is a regular attendant of a passenger station and belongs to a non-professional technical post. Station attendant's daily tasks will be more complicated, such as maintaining order, assisting anti-terrorism and security inspection, first aid and emergency evacuation. , and the specific division of labor will be different according to the above arrangements. The following is a short summary of the work of subway station attendants that I brought to you for your reference.

Summary of the model essay on the working mode of subway station attendants 1 20xx years have passed quickly. I hope to have a new future while taking stock of the harvest of one year. Unconsciously, I ended my work for another year, which is summarized as follows:

With the care and help of the leaders and all the comrades, we should do our job well around safety as the foundation and quality as the center, give full play to our post functions, constantly improve our working methods and efficiency, take "obeying the leaders, uniting with comrades, studying hard and working diligently" as the criterion, always adhere to high standards and strict requirements, and always put "safety first" in the first place. Resolutely put an end to habitual violations. All work tasks have been successfully completed. I always put learning in an important position and strive to improve my overall quality.

I. Work performance in the past year

(A) to strengthen the image and improve their own quality. In order to do a good job, I insist on being strict with myself, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. Have a correct understanding of your work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and second, improve your skills. After a year's study and exercise, I earnestly learn from the strengths of others, get rid of my own shortcomings, humbly ask leaders and colleagues, and improve my business through continuous study and exploration.

(2) Be strict with yourself and constantly strengthen the construction of work style. Over the past year, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. At work, regulate all your words and deeds with systems and disciplines, strictly abide by various rules and regulations, respect leaders, unite with comrades, be modest and prudent, and constantly improve work style; Insist on doing things that are not good for the team. Work with team members with one heart and one mind, don't care about doing more and doing less, just hope to complete all the work successfully.

Second, the work style is rigorous and strictly abide by professional ethics.

Only by solving the most realistic problems in the project, focusing on the immediate interests of the owners and contractors, doing more practical things and solving more difficult problems to satisfy both sides, can the effectiveness of the work be explained. For a long time, we have always adhered to the service concept of "endless service and satisfaction as the standard", which embodies the harmony and win-win situation with owners and contractors in our work and builds a bridge of communication between contractors and customers. Pay attention to maintaining the reputation of the supervision department, pay attention to reaching a reasonable level in speech and behavior during the supervision process, and strive to communicate and talk smoothly. I can be strict with myself in the overall situation, honesty and diligent study.

Third, the shortcomings in the work and the direction of future efforts.

Compared with experienced colleagues, there is still a certain gap. In the future work, I will conscientiously sum up experience, overcome shortcomings, strive to do better, and ensure safe production and stable gas supply.

In the work of 20xx, I will carry forward my achievements, overcome my shortcomings, and do all the work in a down-to-earth and conscientious manner with a highly responsible attitude. Pay more attention to my colleagues, unite all the team members to work hard and live up to the expectations of leaders and comrades.

Summary of subway station attendant's work: time flies. I have been practicing in Guangzhou for more than a week, and I feel that I have gained a lot from my internship here. Let yourself deeply understand. I believe it will bring great help to the subway industry in the future.

In this week, the first two days were theoretical training on safety education, which made me know a lot about subway safety and brought me a lot of help after I took up my post. Can avoid some accidents and deal with some emergencies.

During the few days of internship, I learned about the customer value, the line value and the work of station attendants such as ticket booths, hall patrols and platforms, and let us know about the operation of the whole subway station. When I was engaged in the escalator post, I had a general understanding of the operation of the escalator. Many times, I need to remind passengers to prevent any possible passengers from being injured. At certain times, I need to be on the job and keep in touch with the station control room. During the internship on the platform, I learned what the platform post must do, such as the steps to pick up the car, and passengers must be reminded to get on and off correctly when the traffic is heavy. In an emergency, you must contact the car control room and follow the instructions.

During my internship in this position, I learned that it is forbidden to bring my own cash to work, and I have operated various modes of BOM, that is, to provide passengers with change and activate the old-age card. Once passengers have any questions, they can answer them through the ticket booth. I was responsible for the ticket sales that day. During the internship as a conductor, in this position, I was mainly responsible for the work of the car control room, and I could know everything about the platform through the monitoring of the station. Responsible for the operation of equipment in the train control room, the running status of AFC equipment, the contact between the inside and outside of the station, and the summary of line values are the operation of driving. During the internship with the passenger attendant, I learned that this position is responsible for the passenger station management of the station, the receipt, collection and storage of tickets, and the management of TVM semi-automatic ticket vending machines. It is necessary to fill in and keep all kinds of documents, and assist the stationmaster on duty to manage station attendant, handle passenger affairs, supervise train attendants, check on-the-job work, and assist the stationmaster on duty to handle emergency affairs in case of emergency. I also helped to change TVM cashbox to withdraw money when I was doing customer value follow-up. Finally, I need to fill in the receipt of customer value work for one day, and sum up that customer value work is generally the management of cash and ticketing, which can directly reflect the total number of passengers on that day.

After several days of on-the-job internship in various positions in the station, I quickly got into it, adapted to various positions, and learned how to deal with some emergencies. We must take "safety" as the premise to ensure the normal operation of the station.

I must keep my enthusiasm for work and face every post. If I put my heart into it, I will certainly learn all kinds of knowledge. In the future work, we must pay attention to our words and deeds, establish our own image, prepare for joining the Hangzhou subway in the future, and constantly strengthen our abilities in all aspects. I believe I must adapt to this society, both in behavior and skills. I will definitely improve myself.

Summary of subway station attendant's work Fan Wen 3 This week's internship life is drawing to a close. Looking back on our experience this week, the internship positions are: train attendant (hereinafter referred to as "line value"), passenger attendant (hereinafter referred to as "passenger value"), ticket booth, hall patrol, station service and subway training. These posts are an important part of station operation, and our experience in these posts is very valuable.

In this week's internship, the first post I followed was the duty officer, whose main task was to monitor the operation of the whole station and report the operation of equipment and facilities and the work of each post to the stationmaster on duty. Operate and monitor driving equipment in accordance with relevant regulations, and organize construction registration and construction safety duty driving. Take full responsibility for the failure or abnormal situation of facilities and equipment, and be able to respond immediately according to relevant procedures. As well as the stations that need low operation when low monitoring is not set, it is also the responsibility of low monitoring personnel. My feeling after studying in the post is that it is relatively easy to do things when there is no emergency, but the burden and responsibility on them are not easy at all, because once an emergency occurs, they must respond immediately, solve the accident in the shortest time and minimize the impact.

After getting familiar with the tasks of the value line, I started the second position-the internship of customer value. The main responsibility of the guest value is to be responsible for the ticket management of the class and carry out the ticket work in strict accordance with the ticket regulations. Arrange and supervise the ticket sales in station attendant, and do a good job in ticket allocation and checkout. Responsible for handling the ticketing and service affairs related to the passengers on duty, and can temporarily make up the seats when necessary, so as to make the whole station run more reasonably. After following the post, my feeling is that the work of guest value needs to be very serious, careful and responsible. Because ticketing-related work must be stamped by two people, and it can only be operated in the presence of more than two people, which also reflects the responsibility of customer value work. And customer value needs to be changed from time to time, so the spirit of being serious and responsible is the essence of this position.

After that, I started an internship at the ticket booth. The main job of the ticket booth is to handle ticket sales and passenger-related affairs, fill in the ticket sales report and related statements of the day, and ensure the hygiene in the ticket booth. Always lock the door after entering and leaving the ticket booth. The ticket booth staff should be responsible for patrolling the station hall while shouldering the responsibilities. My feeling after work is that the ticket booth is very hard, because it is the service window for subway operators to face passengers, so we should always be cheerful, always smile at passengers, help passengers find change and help them solve some problems. I've been asking the master how to be a window attendant to satisfy the passengers.

In the last two days, Gang and I studied the duties of hall patrol and station service together. As long as the duty of the hall patrol is to help passengers, answer passengers' inquiries, and pay special attention to helping the old, weak, sick and disabled passengers. When passengers are found to be carrying extra-long, oversized and overweight articles, they are forbidden to enter the station and patiently explain to them. Pay attention to the articles and suspicious articles carried by passengers, and it is forbidden to bring "three products" into the station. Pay attention to whether passengers with mental disorders and alcoholism are prohibited from entering the station. If anyone is found, report to the vehicle control room and ask the police or other colleagues for help if necessary. Patrol the entrances and exits regularly to stop illegal activities such as selling stalls and performing arts. My post impression is that office patrol is actually a great responsibility, so we should pay attention to a situation in the whole non-payment area and carry out some emergency treatment according to the regulations within the scope of our duties. Dealing with passengers from time to time and helping them solve some problems is an indispensable part of station operation. Equally important is the station service. Attendants help passengers solve some problems in the pay area. When the train enters, stops and leaves the station, report to the empty room through the intercom and stand near the emergency stop button so that you can respond immediately in case of emergency. When the passenger flow is large, it is necessary to organize passengers to queue up and disperse the passenger flow to each door to wait for the train, so as to prevent passengers who are still catching the train when the doors are closed and discourage them from waiting patiently for the next train.

This week's internship life, I have been familiar with and understand the responsibilities of each post in the station. But this is not the end, but a new beginning. In the future internship, I will do these jobs well in these positions, and I will also tirelessly ask the masters for their experience and precautions in my work, and make greater efforts to make myself a higher level.

Summary of the work of subway station attendants 4. 20xx safety objectives and task completion.

In 20xx, this department strictly carried out the spirit of "managing hidden dangers and rejuvenating the country through science and technology", and with the joint efforts of all employees, no safety accident occurred, achieving the safety assessment index of equipment support department issued by the operating company in 20xx.

Second, the department safety work in 20xx and its effect

1, implement the spirit of workers' congress, strengthen the construction of safety supervision team, and adhere to the implementation of safety management network and post responsibility.

In the 20xx years of safety work, the responsibility mechanism has been further strengthened. We have adjusted the part-time security officers in various professional rooms, and the safety management network covers the whole region. Further establish and improve the department safety management network, establish full-time and part-time safety officers at all levels of departments, offices and teams, and form a relatively complete safety work supervision and management network, with 5 1 person (4 department leaders, 8 department directors and outsourcing unit leaders, 2 department safety managers, 4 part-time safety officers in each room and 33 part-time safety officers in front-line teams).

Further clarify and strengthen the safety responsibility of each post, conduct business training for foreman and team part-time safety officers, pay responsibilities and teach methods, and improve the safety management ability and level of grassroots organizations.

2. Strengthen safety education at all levels, draw lessons from other accident cases, and improve the safety awareness and safety responsibility of all employees.

(1) Establish a safety exhibition hall, carry out safety culture month exhibition activities, and strengthen employees' safety awareness.

According to the general requirements of the country and xx city, in June, we cooperated with the company to carry out a series of safety culture month activities, and carried out large-scale drills, safety work manual study, safety exhibition hall visit and study, safety essay writing and other activities. In the safety exhibition hall, all kinds of unsafe incidents that can be avoided by carefully studying safety rules and regulations and implementing safety operation procedures are displayed, which sounded the alarm for everyone. Through the summary and analysis of employees at all levels, the exchange of experience and the construction of departmental safety culture, we can clearly understand the current safety situation and find the gap. At the same time, the enthusiasm of employees at all levels to learn, attach importance to and use safety has been greatly improved, which has played an important role in promoting employees' overall safety awareness.

(2) Learn from others' experience and carry out discussion and reflection activities on the "4.28 Ji Jiao Railway Extraordinary Serious Accident".

The "4.28 Ji Jiao Railway Extraordinary Serious Accident", which could have been avoided and shouldn't have happened, caused great losses to the safety of the country and people's lives and property, which made people feel sad and learned a profound lesson. The overall situation of safe production in subway operation is not optimistic, and the occurrence of this accident once again sounded the alarm for us. In order to better learn from the experience and lessons of the accident and improve safety awareness, on the basis of in-depth understanding of the heavy losses, causes and painful lessons of the accident, all employees launched a big reflection and discussion activity. This activity * * * collected 108 papers, and discussed them step by step from the team to the professional room to the department, sharing practical and excellent ideas within the department, making progress and overall promotion. Firmly establish the concept of safe production from the depths of thought. Give full play to subjective initiative, stick to your post and contribute to the safety of subway operation.

3, in-depth investigation of all kinds of safety problems, pay special attention to the problem rectification, improve the safety environment.

Carry out the company's spirit of "hidden danger investigation and rejuvenating the country through science and technology". As a key work this year, the hidden trouble investigation and management working group of equipment and facilities was set up, which standardized the organizational form, basic procedures and basic processes of hidden trouble handling.

At the initial stage of hidden danger investigation, * * * found out 15 hidden dangers that need to be coordinated and rectified, established files for the hidden dangers found out, and reported them to coordinate and solve them. At present, the rectification contents of 1 1 have been completed, and the remaining four items have been included in the 20xx rectification plan (mobile platform renovation, installation of ladders for overhead station signals, temperature-sensitive cables, and excessive temperature in some underground stations). Taking the investigation and treatment of hidden dangers as a long-term work, a total of 808 safety problems (divided into 155 items) were found throughout the year, and 783 (136 items) have been rectified. For the unfinished rectification, protective measures, emergency measures and temporary treatment measures have been formulated, and special personnel are responsible for tracking and implementing them. In the investigation and management of hidden dangers, we gradually explored and intensified the rectification efforts, and formed a register of potential safety hazards that were mainly tracked and implemented.

4. Strengthen multi-level supervision and implement three-level tips.

In order to standardize the management of managers at all levels, reduce or even eliminate safety accidents, in view of the characteristics of new personnel, more new equipment, less experience and less practice in practical work, closely around the "first priority" of operating equipment guarantee, with the goal of "strengthening infrastructure construction and standardizing safety management", a targeted three-tone reminder activity was carried out on the basis of finding safety control points in xx years. Aiming at the equipment maintenance problems that affect the operation safety, we have conducted in-depth discussion and detailed division, and divided the key tips into several levels according to the frequency and influence degree of each work, from department leaders to shift foremen. Foreman-level tips are more detailed and specific, with 144 items, involving key maintenance, emergency repair, operation protection, external personnel operation tracking, special weather operation, use of special tools and many other aspects. Make the daily management of the team more standardized. In order to ensure the effective implementation of the three-level tips, organize the professional room to study and assess, and at the same time, conduct tracking, supervision, spot check and assessment. By holding weekly departmental meetings and safety meetings, all supervisors and foremen will be assessed, so that everyone can always keep their own safety responsibilities, step-by-step tips and safety responsibilities in mind, and be aware of them. Improve the management consciousness, management ability and responsibility consciousness of leading cadres at all levels, change the blind state into conscious work, and actively play the role of managers. Therefore, safety management always focuses on and serves the central work at all stages, and the implementation of safety measures drives the overall work of the department to form a long-term mechanism for on-site safety work.

5. Strengthen the construction of safety standardization and further improve the work of safety team.

By implementing the operation safety guarantee measures of the Equipment Support Department, the Equipment Support Department will check the implementation of safety systems such as labor protection, fire patrol, safety meeting, safety inspection and emergency response capability of each team through daily inspection, 9000 review, holiday inspection, special inspection and seasonal inspection, and carry out in-depth safety education and continuing education at all levels to provide necessary supervision and training support for the thorough implementation and strict implementation of the safety system. Through inspection and training, strengthen each employee's ideology and safety concept, so that everyone can act with goals, handle affairs with procedures, assess with standards, take precautions and ensure quality.

6. Strengthen actual combat training and improve equipment support capability.

The department conducted drills from two levels: departments and teams, and cooperated with the company to form a long-term, institutionalized and standardized situation. In the first half of the year, the company cooperated with the company to organize five large-scale safety drills, which improved the ability to cooperate with other departments in emergencies; In order to reflect the authenticity of emergencies, the department organized drills to simulate the actual situation as much as possible, and * * * carried out nine departmental comprehensive drills (comprehensive pulling by emergency rescue personnel, train derailment rescue, power transmission without delay, optical cable welding, twice use of fire-fighting equipment, confirmation of initial fire twice, and 120 first aid), which achieved the purpose of training the team, testing man-machine adaptability, and improving response speed and rescue ability; The team organized technical skills drills in business and technology, which improved the individual combat capability of each major. By strengthening equipment patrol, strengthening skills training, perfecting equipment resume and troubleshooting manual, and strengthening the collection and statistics of equipment operation data, the efficiency and effect of equipment maintenance are improved, the safety guarantee ability in emergencies is improved, and the implementation of various measures is improved. At the same time, regular performance maintenance and testing of various equipment systems are strictly implemented by strengthening routine practical drills such as train derailment, broken welding of optical cables, and no delay in power transmission, so as to fundamentally ensure the safe operation of equipment.

7. Further clarified the accident reporting process.

In order to strengthen the management of important events and avoid the expansion of events that have an impact on operations, leaders at all levels need to grasp the information at the first time and give instructions in time according to the importance of the matter. In 20xx years, through many drills and practices, the declaration process was strictly implemented in daily work, and the assessment of those who did not follow the process was strengthened. Before the Spring Festival, in order to ensure timely and accurate information transmission, the department once again emphasized the study of fault reporting process. After many intensive studies, our reporting process has been gradually implemented, and people at all levels can consciously report to relevant leaders at the first time, thus ensuring the efficient completion of emergency response.

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