Common types of workplace communication.
Communication in the office, from the perspective of target type, there are three main categories:
First of all, simply state one thing. For example, at the morning meeting, introduce today's work schedule and verbally inform colleagues of one thing.
Second, express your views on one thing and give some suggestions. For example, if you are invited to attend a meeting, you need to express your opinion after listening to the relevant introduction and report;
Third, convince others to agree with their own plans and practices. This kind of communication can be said to be the most common in the workplace, such as persuading colleagues in other departments to cooperate with the projects we are promoting, persuading the boss to accept our plans and programs, and so on.
The difficulty of these three ways of communication is different. It is the easiest to explain one thing simply, followed by expressing personal views, making suggestions and persuading others is the most difficult. To really practice your communication skills, you need to step by step from easy to difficult.
2. Master the basic expression logic and make your statement clear.
How to describe a thing clearly is actually a skill I have been learning since I first learned to write a composition. For example, the time, place, person, cause, process and result of the most basic events, if you master this logic, you will not miss important information by informing your colleagues of the meeting.
When the statement is complicated, we can also describe it according to the timeline, the development stage of the matter, the importance and so on. In short, as long as we find a logic and express it according to this logic, we can basically make one thing clear.
3. Analyze problems with models to make yourself look rigorous and professional.
If you have met management consultants, you will be impressed by their professional analysis ability: you can expect them to give you a well-founded analysis, and you can't expect them to make a detailed analysis.
In fact, these management consultants are not so powerful from the beginning, but have undergone more professional training, and this professional training method is to master a large number of analytical models. For example, if a company should enter a certain market, they will use SWOT analysis to see what advantages and disadvantages, opportunities and threats this company has; To analyze why a product doesn't sell well, they will look for the reasons from the aspects of product, price, channel and promotion (the classic 4P marketing theory).
Therefore, when you master these models, you will have a set of thinking models to split the problem and give corresponding suggestions.
4, 16 words, learn the skills of persuading others.
An executive of a former company shared a formula of 16 when doing internal training to convince others. It thinks this is a very useful tool. So, just listen and remember. Let's share and learn together:
The first sentence, "seduce him", you need to tell others what is interest for him; In the second sentence, "threaten it with disaster", you should also tell him what harm it will do if he doesn't do so; The third and fourth sentences are familiar to us, that is, "convince people with reason and move people with emotion".
Basically mastering these things, skillfully using them and persuading others can also achieve good results.
I'm Sister Yu,/kloc-HR, a listed company for more than 0/0 years. I focus on sharing practical dry goods for job interviews and career development, pay attention to me, and grow into a more selective workplace person together.