In xxxx, with the yearning and pursuit of financial career, I entered xxxx Sub-branch, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In xx branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an employee of ABC, especially a frontline employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the good service of ABC system, so I win the trust of customers with full enthusiasm, sincere service and positive working attitude every day.
Yes, among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by national laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people in liuxue866.com can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary people, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
Today, we dedicate our fiery youth to the ordinary post of China Agricultural Bank. It is in this alternation of youth that the Agricultural Bank of China developed step by step. On her clear annual rings, our youth will also be deeply printed. Franklin famously said, "Push your career, don't let it push you". Today, I am here to promote my career, which stems from my pursuit of the value of life and my enthusiasm for financial career. Because I know that as a growing young man, only by organically combining his personal ideal with the development of agricultural finance can he give full play to his work enthusiasm, initiative and creativity and realize his life value in the process of creating a bright future for Agricultural Bank.
Summary Report on Staff Work of Agricultural Bank of China (V)
During the three years of working in Tianzhu County Sub-branch of Agricultural Bank of China, I have always maintained a good working condition, set strict demands on myself by the standards of a qualified bank employee, outlined my life trajectory with plain life and plain work, and gained the joy of harvest.
First, based on their own work, concentrate on learning business skills, so that they can contribute silently in ordinary posts. Send out a beam of light and a heat for the banking industry. As a front-line employee of Agricultural Bank of China, you must have excellent business skills, so as to be handy in your work and better provide convenient, fast and accurate services for our customers. Taking "customer satisfaction and business development" as the goal, we will do a good job in service and establish a good window image of warm service, so that every customer will be happy and satisfied. As we all know, within the jurisdiction of Tianzhu County Sub-branch, Chengguan Sub-branch is a busy point. Every day, the average business volume of each person will reach 100 or more. There are 100 and 200 customers, especially small bills and residual coins, so this working environment forces me to constantly remind myself to be serious and serious in my work and strictly follow the rules and regulations formulated by the head office and branches. I insisted on asking myself for more than three years. With my efforts, I personally did not have a liability accident for more than three years.
Second, while doing my job well, I also use my work experience to help other comrades. Comrades, do they? Ask me any questions, and I will answer them seriously. When I have questions, I will humbly ask other comrades. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality. For more than three years, with the care and support of my superiors and the assistance of my colleagues, I have worked hard and successfully completed various tasks. Since 20XX, it has won six awards from Gansu Branch, Wuwei Branch and Tianzhu County Branch of Agricultural Bank of China.
Third, be kind to customers and serve with a smile. Looking back on my work in the past three years, I have a clear conscience. I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. For this reason, I often remind myself that "being kind to others is being kind to myself". In the busy work, we still insist on "smile service", patiently and meticulously answer customers' questions, and try our best to tolerate and understand unreasonable customers, and finally get their understanding and respect.
Looking back on my own problems, I think: First, I didn't study enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I lack the sense of urgency and consciousness to study. Theoretical basis, professional knowledge, educational level and working methods can't meet the new requirements. Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved. In view of the above problems, the future efforts are as follows: First, strengthen theoretical study and further improve their own quality. Change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job. In the new year, I should strengthen my study, better enrich myself, meet the challenges in the new period with a full mental state, sum up the past, learn from the past experience and lessons, and do a better job in the future. Please criticize and correct the shortcomings and deficiencies in our work.
Summary 4: Summary of teller work of Agricultural Bank of China
With the joint efforts of leaders at all levels and colleagues, I worked as a comprehensive teller in Aozhen Sub-branch of Agricultural Bank of Otog Qianqi, earnestly studied business knowledge and skills, actively performed my duties, and improved my ideological consciousness, professional quality, operational skills and quality service. The work is summarized as follows:
First, the ideological aspect.
Personally, I think that the progress of ideological understanding is the main performance to measure a person's maturity. Maybe others will take work performance as an indicator, because it is a tangible embodiment of labor results. But personally, I pay more attention to the improvement of ideological understanding and political consciousness. I gradually strengthened my sense of responsibility and mission in the process of work. From a big perspective, I deeply realize that the development of Agricultural Bank of China is the foundation of my success. I share weal and woe with Agricultural Bank of China, actively promote the development of Agricultural Bank of China, consciously safeguard the social image of Agricultural Bank of China, and firmly contribute to the development of Agricultural Bank of China. In a small way, I overcame the defect of unstable psychological state. In the past, I was often troubled by this. Those impatience, impulsiveness and depression often make my words and deeds go to extremes. Many narrow-minded ideas often make me fall into depression and anxiety. But that was in the past. My biggest progress is that I can adjust my mentality well. This shows that you can control yourself well in times of crisis and psychological depression. In the face of difficulties and setbacks, I learned to look on the bright side, learn to put myself in the shoes, and learn to look at the problem from the overall perspective. This gradually made me accept such a concept: dare to suffer, but also be good at suffering; Try to give people convenience in work and life, give more and take less. Take it easy and face the difficulties and setbacks in work and life with a positive attitude.
Second, the work.
Among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. The daily work of tellers is busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of myself! I stand in my post and work hard. In the process of serving customers, I always adhere to the principle of "thinking about customers' needs, satisfying customers' needs and eliminating customers' worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent behavior, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Third, study.
As a front-line teller, I must master excellent business skills, so I never relax my business study. In the past two years, on the one hand, I asked my colleagues for business knowledge; On the one hand, actively participate in various studies and exams organized by the Agricultural Bank of China. For example, the "three basics" training exam organized by our Agricultural Bank. I took an active part and studied hard, and achieved gratifying results in previous exams. In addition, I am still continuing to learn the basics of public affairs to improve my professional quality.
Only by organically combining personal ideals with the development of ABC's career can we give full play to our work enthusiasm, initiative and creativity and realize our life value in the process of creating a better tomorrow for ABC.
Summary Report on Staff Work of Agricultural Bank of China (6)
Since I joined the company in June +XX, 5438 10, I have been strict with myself as a bank employee, and strictly carried out my daily work in line with the principle of "love my behavior, performance first, risk control first, and compliant peers". Make a brief report on the work of the past year from the following aspects.
First, understanding of credit card sales.
I have been employed for nearly a year, and my understanding of selling credit cards has been greatly improved. Credit card sales are the easiest but also the most risky of all sales industries. We are not selling, we are providing services to customers in need. We haven't found the customer guidance we need to move in the direction of modern consumption. We are helping them become very happy. Especially when my customer told me that he used our card to bring great happiness and convenience, I felt very fulfilled, very proud that I am a CITIC person, and also very gratified and proud that we have such an excellent bank as a platform for career development. I will be a well-prepared person here. Before visiting customer service, I will make a comprehensive understanding and research on the advantages and functions of our various cards. How do I introduce each advantage to my customers? What kind of questions will my customers have, and how should I answer their questions? I will imagine the scene, plan countermeasures, show my confidence in front of customers, and customers will feel that my cards are really good, and it is their loss not to do so.
Second, risk control.
In my spare time, I often learn to read books on financial law, and I am strict with myself during the operation. I checked the information of customers who took the initiative to handle the card in detail, and confirmed that I was handling the card by directly or indirectly asking my colleagues in the same unit. Don't ignore the risk in order to handle the card, always take risk control as the criterion and create performance as the goal, and both hands should be hard. Usually, when releasing risk early warning cases, it will also knock a wake-up call in your mind, and always remember that risk control is paramount. After one year's efforts, the suspected fraud rate was controlled below the control line of 4%. In this regard, we will make persistent efforts to achieve a suspected fraud rate of 0.
Third, improve performance.
Opportunities always favor people who are prepared, and they don't fight unprepared, so that their sales performance has steadily improved over the past year. Now they are promoted to a five-level senior account manager, from the original one month 100.
Zhang is now up to 150 in a month. From more than 70 points a month, it rose to the highest score 130 points. Of course, you can get such a promotion without the care and encouragement of the central leadership, the guidance and help of the group director, and your own continuous exploration, study and thinking. After a long time, I have accumulated a lot of experience. I found that I prefer group management, and my work is easy and efficient. If I go to a unit, I will deal with 70% people, otherwise I will fail. In addition, it is very important to recommend customers. Grasp the connections since ancient times, and there will be no pressure at work. Help customers like friends, and customers will treat you as friends. This is a huge resource that must be mastered. It is in this working mode that I have improved myself. I will continue to work hard. I believe I will do better and live up to the trust and support of the leaders.
Fourth, team culture construction.
I am a cheerful and sociable person. When I organize various activities in the card center, I actively sign up. The star tutor also signed up this time. Helping others is helping yourself. Actively help colleagues who are sick or need performance help. When they meet colleagues with unstable mentality, they will find out and talk to them in time. Other people's problems are probably their own. Sales is a combination formula of failure and success. We sometimes feel depressed. In fact, the best way to solve this problem is to communicate with our colleagues and tell them that they will encounter the same problem. Just have the courage to face and solve this problem seriously, and don't always face it negatively. The attitude of life should be more positive than negative, without arrogance or rashness. Our group and operation center will also organize activities frequently, providing a platform for colleagues to speak freely, express their opinions, boost morale and increase cohesion. Annual work summary, a bank employee, ranked fifth, exploring and learning.
In today's competitive society, people will fall behind if they don't study. Nowadays, high-tech new things emerge one after another. I have the habit of reading newspapers and learning new things every day. The time I spend on the bus is the time I read the newspaper. When you have time, you will also share your knowledge with your customers. I often open books on sales management in my spare time. The success stories of joe girard and Chen Anzhi are my favorite. People say that if I want to succeed, I must learn from successful people. I just want to follow the footsteps of successful people and climb to the top. ? VI. Work Plan of 20 12.
With the rapid development of China CITIC Bank, we are all growing. My goal of 20 12 is to break through the goal of 200 pieces on the basis of the current monthly import of 150 pieces. It's getting better. January is higher than January, and only progress can keep up with the pace of enterprise development. The score of the nuclear card is 160 points per month, and the sprint target is 200 points per month, and efforts are made to do better. Risk control should be lower than the national level and strive to achieve zero risk. If you have the opportunity to be promoted as a director, you will actively strive for it, contribute your strength to the enterprise, make progress together with CITIC and open up a bright future.
The above points are the summary of my work in the past year, and I hereby report!
Summary Report on Staff Work of Agricultural Bank of China (VII)
Let's enjoy our work at the same time. In the past year, I actively obeyed the work arrangement of the leader, United my colleagues, and took the initiative to perform my duties, so that I could finish my work well. After work, actively participate in the study and business training organized by the sub-branch, correct the learning attitude, and seriously study new business and new knowledge, which can better complete the learning task and achieve the learning purpose.
Last year, I kept learning all kinds of theoretical knowledge to improve my ideological consciousness. On the one hand, strengthen political belief, strive to improve ideological understanding, support the leadership of the China * * * production party, adhere to the four cardinal principles, abide by the law, resolutely support the decision of the CPC Central Committee, actively move closer to the party organization, and strive to join the China * * * production party as soon as possible. On the other hand, firmly establish the customer-centered service concept, and let the quality service start from me and start from scratch. Banking is a service industry. Excellent service gives us a competitive advantage. Only by serving our customers well can we make good achievements. During my work, I actively studied the spirit of the documents of the superior bank and the CBRC and other relevant departments, insisted on standardized handling in business handling, resolutely put an end to unreasonable charging behavior, and carried out my work in strict accordance with the requirements of various regulations. Standardized operation is the guarantee for the steady and long-term development of the Bank. I handled the business in strict accordance with the requirements of the three railways, patiently explained the business that could not be handled in violation of regulations, and gained the understanding and recognition of customers. In the work, I earnestly perform my duties, love my job, work hard, be not afraid of difficulties, study my business skills assiduously, carry forward the spirit of being willing to endure hardships and dedication in line with rigorous and meticulous objectives and tasks, work hard and do my duty, and carry out quality service work and standardize operations with a high sense of responsibility and customer-oriented service concept.
I have been in the business for more than a year, and I have long since lost the tension and confusion when I first started working. With the care and help of the leaders, my business skills have been continuously enhanced and my working ability has been greatly improved. I am familiar with all kinds of business operations of tellers. In order to improve my professional quality, I learned all kinds of accounting knowledge and insurance agency knowledge after work, and obtained the qualification certificate of accounting and insurance agency. Looking back on xx years, I have learned a lot during this period, and my own quality has also been greatly improved. Over the past year, I have constantly enriched myself in establishing a correct outlook on life, world outlook and values, and gained new understanding. During this year, I have been actively thinking and working hard, constantly learning our rules and regulations and business knowledge, improving my professional quality and applying what I have learned. In the establishment of the three railways, strictly implement the standards and earnestly perform the duties of tellers. In line with the purpose of serving agriculture, countryside and farmers, I consciously implement the principles and policies formulated by the party and the state, serve the people wholeheartedly, strictly abide by various financial laws and regulations and the rules and regulations of the unit, be loyal to my duties, seek truth from facts, study financial business knowledge seriously after work, constantly enrich my work experience, improve my professional quality, study hard and apply what I have learned to various documents and materials issued, and my professional work ability and comprehensive analysis ability have been greatly improved.
More information is available at:
I recommend it carefully.