The specific methods of reputation risk management include: ① strengthening the training of reputation risk management; (2) Ensure the fulfillment of commitments; (3) Ensure that complaints and criticisms are handled in time; ④ Strive to make the expectations of most stakeholders consistent with the development strategy of commercial banks; ⑤ Improve the transparency to customers/the public; ⑥ Combine the corporate social responsibility of commercial banks with business objectives; ⑦ Keep good contact with the media; (8) Make a crisis management plan.