1. Hotel service concept: introduce the hotel service concept, culture and purpose, and improve employees' cognition and quality awareness of hotel service.
2. Room service standards: introduce the standard process, work specifications and service requirements of room service to ensure that employees can provide services according to the standards.
3. Room cleaning and arrangement: including training in room cleaning, bedding replacement, and article placement. Make sure the room is clean and tidy.
4. Service etiquette and language: train employees in service etiquette and language, such as greetings and expressions, to improve service quality.
5. Use of guest room equipment: train employees to master the use of guest room equipment, such as TV, air conditioning and bathroom facilities.
6. Customer demand and complaint handling: train employees how to actively understand customer demand and handle customer complaints to improve customer satisfaction.
7. Safety and health knowledge: train employees on safety and health knowledge, such as fire safety and food hygiene, to ensure the safety and health of guests.
8. Teamwork and communication: cultivate employees' teamwork and communication skills, and improve work efficiency and collaboration.
The role of indoor training
Training can make new employees and existing employees understand the job requirements, enhance their sense of responsibility, reduce customer complaints, reduce employee mobility, ensure service quality and maintain high efficiency. Employees with correct mentality and skilled skills naturally have good professional quality, and the main purpose and effect of training is to improve their mentality and skills.