How to write about a waiter's experience
From this catering waiter, I changed the negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have can enhance his work consciousness and make him determined to be a qualified waiter with ideals, morality, knowledge and discipline. I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter. The following are the skills that I think a good waiter should have. The experience is as follows:
First of all, love your job.
When you love your job, you will finish it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.
Second, get familiar with work standards and methods quickly.
If you want your company and yourself to win in the fierce competition, you must be able to work as soon as possible and be competent to improve work efficiency.
Third, we should have the spirit of diligence.
Food and beverage work is mainly at hand, usually not too heavy, not tired of doing more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.
Fourth, be confident.
Compared with money, power and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful.
Fifth, learn to be a man.
Being a man is to be a dedicated, grateful, helpful and moral person. Being honest and doing things seriously will lead to more success.
Sixth, responsibility.
Is to put the company's interests first and be responsible for your own jobs; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility. Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?
Seven, the team.
Playing team spirit is the consistent pursuit of enterprises, and the work of catering enterprises is composed of various divisions of labor, which greatly needs the cooperation of team members. Employees and enterprises with team spirit and good cooperation are more successful.
This part-time job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. A little innovation every day is the trend; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.
How to write about the waiter's experience
At present, the hotel industry is developing faster and faster, and hotel management is paid more and more attention. When it comes to hotel management, it is easy to think of service quality. Hotel waiters are an important part of direct contact with customers, and the service level of waiters is often an important sieve for many customers to choose hotels. The following is a summary of my experience in hotel service this summer: (1) quality.
As a waiter, you should first have some basic qualities, such as sincerity, honesty, consideration and patience. I think you should also be careful and carefully observe the words and deeds of customers. People who don't know the rules are different, and we can draw different personality preferences from these expressions. Even when ordering food, there will be different preferences, which is the key factor to get customers' praise.
(2) Efficiency
Everything should pay attention to efficiency, which has a great influence on the effect of doing things, and of course service work is no exception. The efficiency of service is directly related to the quality of business. High efficiency means that time cost and capital cost are fully exerted, thus increasing the efficiency of business. For the waiter, it is necessary to accurately remember the customer's needs and meet the customer's needs on time with good quality and quantity. In this process, various changes are inevitable, such as customers deliberately making things difficult, and their opinions differ, which leads to the complexity of service work.
(3) Skills
The service should pay attention to clear process sequence and smooth service, and the actions should be standardized whether pouring tea or serving food. We can't forget the concept of "warm service". Some employees paid attention at first, and then they began to relax. Therefore, the quality of service has a profound impact on the quality of hotel management, so it needs to be strictly controlled. On the one hand, waiters should be trained in skills before they officially take up their posts, and they are only allowed to take up their posts after passing the examination; On the other hand, the quality of service should be constantly improved in the process of work, not static, but changed according to the requirements of customers.
As a service person, I think the purpose of study is not to pass the business exam, but to acquire knowledge and work skills. In other words, learning at work is to meet the needs of society, and to ensure that you can complete your future work and make contributions to society through learning. However, there is a big gap between stepping out of the ivory tower and stepping into society. It is a blessing for me to enter the social practice as a buffer. Through the internship, I understand the actual needs of the work, which makes the purpose of learning more clear and the effect is better.
How to write about the waiter's experience
I am very grateful to the restaurant for giving me this training opportunity. This training is a good opportunity for our waiters, which means that we are the best among waiters. The restaurant wants us to be more perfect and perform better in our work. Indeed, this training analyzed the opportunities of restaurant waiters from all angles and levels, which made me deeply understand my position, the duties and obligations of restaurant waiters in essence, and found my current shortcomings from the content. Now I'll talk about some of my experiences on this training: First, I love my post.
We are restaurant waiters, a very popular profession. Maybe everyone will feel that their position is a little out of control. I'm not too embarrassed to say that I'm a waiter at a class reunion. Then you are essentially biased against your position. If you don't love yourself and face up to your position, how can you make others respect you and let the guests see the confidence on your face? No matter what position or occupation you are in, don't have any negative thoughts about yourself, establish correct values, correct your views on restaurant waiters, work with a happy mood every day, or work with a casual and lazy attitude, which will bring completely different effects and feelings to guests who come to dinner. Only by loving the position of restaurant waiter can we see our own shortcomings, want to correct them and make progress, and then we can go further and further.
Second, the optimization of work content.
We are restaurant waiters, and we are an industry that serves guests. We must adhere to the idea that customers are God, and everything the guests say is right. First of all, every guest will try to be warm and thoughtful, keep good communication with customer service, try to keep a polite smile and give guests a relaxed feeling. Be sure to answer the guest's questions, find opportunities to introduce the dishes and features to the guests, and sell more dishes. Be sure to pay attention to the customer's needs in time, but be careful not to let the guest feel that someone is watching him eat. After the guests have finished eating, the money or bank card handed over by the guests must be picked up with both hands, then put on the list and go to the front desk to settle the bill. When the guest leaves, take the initiative to help him take things with him, such as flowers, bags, luggage, etc. , so that guests feel comfortable in all aspects. The principle of "Three Lightnesses": Walk lightly, speak softly and serve lightly, which can greatly reduce the possibility of guests' aversion to you and keep a low profile. In case the guest is in a bad mood that day, you talk too much and move too much in front of him, attracting his attention and deliberately playing tricks on you.
Third, the training summary
This training took three days, but it was these three days that made me clearly realize my shortcomings. I have ideas in my heart and physical strength, but I don't know where to work hard. This training clearly pointed out the direction I should work hard in the future and the areas that should be improved. Only by constantly looking for shortcomings and deficiencies in my work and then solving them can I make progress in my service work. Fully tap your potential. After this training, I believe I will become an excellent restaurant waiter in the future.
How to write about the waiter's experience
When I first came into contact with KTV waiters, I always thought that this job was too simple and didn't need much thought, so I was somewhat passive in practical work. Later, I took the initiative to think, straightened out the trivial work, summed up the work from time to time, and gradually found that the work was getting easier and more fulfilling. "If you don't sweep a house, why sweep the world?" The seemingly simple things also contain great truth. At work, I learned to smile at customers forever. Smile is a language. No matter an acquaintance or a stranger, a smile can always give people a sense of intimacy and always bring people closer. However, smiling is also learned. Because the leader stipulates to say good evening and smile when meeting customers, I always mechanically squeeze out a smile after work. Over time, fewer and fewer customers smiled or nodded in response, and I became a dispensable air. Then I read about smiling in a book. It turns out that a sincere smile from the heart can make the other person feel kind. From then on, I changed my old style, did not bring the bad mood of life into my work, and greeted every customer with sincere greetings and friendly smiles. Customers are also infected by my enthusiasm, and they return with smiles and even greetings, which makes me feel that my work is full of fun. What could be happier than being affirmed by others?
The work in KTV is trivial and complicated, and the customers' problems and requirements are different. With my familiarity with my work, I summed up the things that should be paid attention to in my work and recorded them in my work notes in an orderly way. For example, what should be done before the arrival of customers and where to check; What customers should pay attention to in the process of consumption; How to meet customer requirements; How to better use "diplomatic rhetoric" to solve unexpected things and so on. Only by being prepared can we avoid trouble. I was caught off guard from the beginning, and now all the problems can be solved in front of me, all of which are related to my ability to discover and summarize.
I have gained a lot in my work, and I also have a lot of feelings. The seemingly ordinary and simple work in xxKTV has taught me a lot of great things. With the growth of xxKTV, I am becoming more and more mature. In the future, I will work harder to establish a better image for xxKTV and provide better service for every customer who comes to xxKTV.