1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.

3. If the training institution does not refund the relevant fees, it is generally a civil dispute. If negotiation fails, a civil lawsuit shall be brought to the court where the defendant is located for settlement. Complaints may be lodged with the Consumer Association, and complaints against consumers shall be handled by the Consumer Association or its subordinate branches where the defendant is located.

Legal basis:

Article 587 of the Civil Code of People's Republic of China (PRC) * * * If the debtor performs the debt, the deposit shall be used as the price or recovered. If the party paying the deposit fails to perform the debt or the performance of the debt is not in conformity with the agreement, thus the purpose of the contract cannot be achieved, it has no right to request the return of the deposit; If the party receiving the deposit fails to perform the debt or the performance of the debt does not conform to the agreement, so that the purpose of the contract cannot be achieved, the deposit shall be returned twice.