How time flies! It always goes by inadvertently. We will start a new job soon. Let's make a plan for our future work. How to draw up a plan specifically? The following are five work plans of the management department that I collected for you, for reference only. Let's have a look.
Work plan of management department 1 Under the guidance of the "double promotion" guiding ideology of "continuously improving the operating conditions and improving the service quality" of the property management company, the management department takes the company's administrative management system and quality management system documents as the criterion, and takes service, coordination, supervision and guidance as the purpose, and comprehensively implements and strictly implements them to ensure the realization of the company's various management objectives. Therefore, according to the actual situation of the company, the 20xx annual management plan of the operation management department is formulated.
In 20xx, the Operation Management Department comprehensively planned and described the work objectives of the past year from six aspects: plan management, quality management system control, quality management, training management, complaint handling and legal affairs management.
I. Plan management
Planning management is an important means to ensure that the company's business indicators and management indicators are completed on time. Therefore, the Operation Management Department strengthened the planning management function in 20xx.
1. Plan management of business indicators. Combined with the financial management department, strengthen the budget and final accounts management of all departments of the company, ensure that the operating conditions are always under control, and integrate and feed back to the relevant responsible persons at the beginning of each month.
2. Management indicators management. Taking the management plan as a breakthrough, determine the work content, objectives, responsible persons and completion time, strengthen performance management, give specific completion time to those who fail to complete the work plan, and give corresponding economic and administrative penalties.
3. Improve the performance management system. Cooperate with the human resources department to improve the performance management system, make the objectives, indicators, performance and salary closely linked, regularly assess, and strictly implement and implement. According to the actual situation of the company, establish an unplanned reward system to stimulate the enthusiasm of employees and increase operating income.
Second, the quality management system control
On the quality management system, through the integration of the quality management system, the service standard in line with the principle of living in a safe house is established, so that the quality service of the property runs through every community, the property management of each community is greatly improved on the original basis, and the rapid development of Fu Mei real estate is promoted. At the same time, with the continuous expansion of the company's business scope, the corresponding commercial property service standards and requirements are formulated in combination with relevant departments to meet the needs of the work.
Specific measures:
(1) Strengthen the implementation of quality management system documents, conduct regular assessment, standardize the work processes and standards of various positions in the company, and continuously improve service quality.
(2) Formulate service standards and requirements for off-system services such as commercial streets and expand the scope of services.
Third, quality management.
1. Integrate the company's quality management system, improve the processes and standards of the management system, conduct trial, evaluation and revision, establish a higher service platform and improve service quality.
2. In conjunction with the Human Resources Department, set up written test questions and on-site assessment items in different positions for systematic assessment, fully understand the weak links in the service process, and require responsible departments to make rectification within a time limit and formulate corrective and preventive measures.
3, strengthen the assessment and guidance of the management system of each department. The Operation Management Department plans to cross-audit projects in one region and projects in another region once every quarter, so that each project can be both the auditor and the auditee, fully grasp the system norms and standards, and ensure the realization of service quality standards.
4. Focusing on the satisfaction of the owner, adjust the working methods, put yourself in the other's shoes, carry out refined service projects, and constantly revise the system documents to improve the service quality.
Fourth, training management.
1. Establish a training assessment mechanism to ensure that the training of each post reaches the set goals.
2. Broaden the training content: make full use of Kangju Property's own resources, broaden the training ideas, communicate with relevant real estate departments in time, use the accumulated practice of Fu Mei Real Estate for many years, and combine the training needs, and ask professionals to enrich the training content by presenting cases, explaining professional knowledge, and operating on the spot.
3. Quantitative management of training performance. Evaluate the training in different forms, and evaluate the training performance to ensure the training effect. And realize multi-party cooperation to form a smooth and efficient coordination mechanism and training system.
4. Integrate training concepts: 1) Integrate various effective training methods, training techniques and training tools; 2) Integrate the available resources inside and outside the property to serve the training; 3) Through integration, training becomes a communication tool, and the training concept is maximized.
5. Strengthen contact with the outside world and take the lead in foreign training and promotion training. Cooperate with professional training institutions to develop relevant training courses, expand employees' ideas and horizons with the help of famous teachers' training, and enhance the overall sense of competition.
6. According to the working characteristics of each post, a detailed database is established by classification to form a set of training materials for comfortable housing property.
Verb (abbreviation of verb) complaint handling
1, in combination with the actual situation in Changyuan County, go deep into the project, understand the reasons for the owner's complaint, master the owner's complaint psychology, and handle the owner's complaint on the principle of safeguarding the company's interests.
2. In view of the low awareness of property management of owners in Changyuan County, the complaints are relatively concentrated, and even some owners are unreasonable, an effective complaint handling scheme is formulated to improve the owners.
Complaint handling efficiency.
3. Strengthen the publicity of property management laws and regulations. Make full use of the company's existing resources and publicity columns in various communities, make columns of property management laws and regulations, increase the publicity of property management, and improve the owners' cognition and acceptance of property management.
4. Establish a rapid response mechanism. In view of some major complaints from the owners, a rapid response mechanism is established, and a major incident handling team is set up to properly handle emergencies in various projects.
Legal affairs management of intransitive verbs
According to the promulgation and implementation of supporting laws and regulations in the property management industry, and the general lack of legal understanding of property management by owners, the key points in 20xx are:
1. Cooperate with service centers and branches, use legal knowledge to help solve customers' complaints and disputes, sum up experiences and lessons, prosecute defaulting customers through legal channels, and recover debts, etc. , and published once every two months.
2. Cooperate with the Human Resources Department to train employees' legal knowledge, avoid risks and improve work efficiency.
3. According to the relevant provisions of the contract law, review the company's documents and contracts. In a word, employees of 20xx Operation Management Department actively carry out awareness of learning, innovation, resource conservation, expenditure, empathy, in-depth front-line service and teamwork, so as to enhance the company's cohesion, comprehensively improve the professional quality and cultural accomplishment of employees and promote the company's rapid development.
Seven. Monthly management plan: omitted
Work Plan 2 of Management Department Time flies, time flies, and the 20xx year is about to pass. Under the guidance of company policies, the care of leaders at all levels, and the close cooperation and unity of various departments, all employees of the engineering management department successfully completed all tasks assigned by company leaders, ensuring the safe operation of all equipment in the building. It has achieved certain good results and made positive contributions to the overall goal of the company.
I. Work objectives and task completion
1. Maintenance of equipment and facilities: According to the specific situation and last year's work plan, the engineering department comprehensively carried out preventive maintenance of various systems, strived to improve the efficiency of equipment, and extended the service life of equipment and facilities to varying degrees. Strong and weak current system, air conditioning system, water supply and drainage system are maintained step by step as planned.
1) For the water supply and drainage system, the relevant units were found to clean and test the water quality of the pool, ensuring that the water quality of the system meets the national standards. The drainage system of negative 5 septic tank was partially reformed, and many faults of the drainage system were eliminated, which basically ensured the operation of the system.
2) In terms of power distribution system, on the basis of improving the environment of negative 3 machine rooms, central air conditioning was installed, covering 7 power distribution rooms, low-voltage power distribution rooms and central air conditioning power distribution rooms, and the ambient temperature was obviously improved; Uniformly standardized the identification of distribution equipment; The capacitor cabinets of low-voltage distribution room and air-conditioning distribution room were repaired, which greatly improved the voltage quality of distribution lines. Main switches of distribution system 17 (3200A-4000A) are maintained separately. Eliminate potential hidden dangers of switches; The daily inspection system shall be implemented for the dense bus duct in the building 14, and three serious fever phenomena shall be found, and personnel shall be organized to carry out emergency repair in time; Due to the line fault in the processing system, many trips occurred, which ensured the normal operation of the building.
3) In the central air-conditioning system, the exit of No.6 transformer is completed, which is used as the low-voltage power supply of 2 1-23 floor, and a new central air-conditioning switch operation management mode is formulated. Repaired the chassis and some steel structures of 2# and 4# cooling towers; Replace the cooling fan motor of No.4 tower, repair the cooling water pump motor of No.2 and put it into trial operation. Insist on weekly inspection of control box and circuit, and maintenance inspection of computer room; Regularly overhaul and maintain the air conditioning cooling pump and freezing pump to ensure that the unit runs well and has no leakage. After replacing chemicals in air-conditioning water treatment, strictly control the content of chemicals and accurately discharge pollutants according to the dosing process of water treatment company, which not only saves water, but also ensures that all indexes of air-conditioning water are in a safe range.
2. Daily maintenance: As of 20xx1October 25th 165438, * * more than 800 maintenance works have been completed after receiving the report, including the maintenance of the public areas of the building, as well as the maintenance of the head office, logistics base and various departments of the company. It has been well received and recognized by various departments.
3. Rules and regulations: On the original basis, the Engineering Management Department has established and improved various rules and regulations, so that the system is on the wall, the system is in charge of people, and the system serves people, so that everyone can put the company's interests first and be strict with themselves. Material requisition management, so that the person in charge, warehousing details, recipients signature, leadership approval, etc. To ensure the utilization rate of the company's materials. Engineering management department should establish a team assessment system, weekly inspection summary, make the equipment and facilities more specific, detailed and clean. The engineering department successfully completed the duty system, implemented the three-shift system of power distribution room, elevator room and air conditioning room, and implemented administrative duty for public maintenance.
4. Energy statistics and energy saving and consumption reduction: under the guidance of superior leaders and with the support of companies and departments, the engineering management department actively takes various measures, and Qi Xin works together to achieve energy saving, so as to achieve daily statistics, weekly summary and monthly report, so that leaders can fully understand various energy sources. Complete the adjustment of public lighting, external lighting and air conditioning system in time.
5. External dimension management: The Engineering Department cooperated closely with various external dimension units, successfully completed the annual inspection of 62 passenger and cargo elevators and escalators in the building, completed the handover of elevator control panels of 7#, 8# and 10#, and cooperated with all kinds of sudden elevator failures in time; Completed the monitoring of the fire control room and the daily maintenance of fire equipment and facilities, creating a good operating environment for the building.
Second, floor development.
According to the company's deployment, all teams in the Engineering Management Department cooperated closely, and Qi Xin made concerted efforts to fully cooperate with the development of the 21-23rd floor, including the management of temporary electricity consumption, the supervision of the high-voltage construction of the 21-23rd floor, and completed the equipment takeover of the newly developed floor distribution system and central air conditioning system. Implement the management of all equipment.
Three. Existing problems and improvement measures
Over the past year, all the employees in the engineering department have done a lot of work for the building with all their heart and soul, and both internal and external repairs can take the initiative, but some work is still insufficient and there is a gap with the company's requirements. We will make up for the shortcomings in the future work, further improve the ideological quality and personal skills of each employee, and make the greatest contribution to the development of the company.
1, the professional and technical level is still relatively lacking, and the multi-functional level is still not reached.
2. In the workflow, the uniformity of standardized operation is not strong, and the supervision and inspection of peripheral units are not detailed enough.
3. The record sheet is not standardized and the handwriting is not neat enough.
4. Individual work progress is backward, the efficiency and quality of maintenance work need to be improved, and the communication with the purchasing department needs to be improved.
5) The connection with the work of various departments is not perfect.
Fourth, the focus of work in 20xx;
In view of the above problems and weak links, the initial thinking of 20xx maintenance mainly revolves around "planning, improvement, standardization and implementation". And so on.
1) Planning: It is mainly to make an annual work plan for the work of 20xx, with progress every month, busy every week and implementation every day. According to the actual work needs in the building, rationally allocate personnel, so that some people do the work and the responsibility lies with others. The specific scheme of 20xx is as follows:
1. Maintain equipment and facilities according to the annual maintenance plan.
2. Check and maintain domestic water pipes, low-voltage distribution cabinets (1250-2500A) load switches and septic tanks;
3. Check and maintain high-voltage equipment, high-voltage distribution cabinets and transformers.
4. Equipment transformation of water supply system in the central area of the building.
5. Continue to complete the anti-corrosion work of pipelines in the building.
6, central air conditioning system cooling tower packing replacement.
7. Improve the wall and floor decoration of the computer room.
8. Finish all the work assigned by the company in time.
2) Perfection: According to the company's "fine service standard" policy, the work of the engineering department is further refined, and fine service is implemented in all stages and links of daily work, forming a complete set of service satisfaction of each operating company from the engineering maintenance list.
3) Standardization: In combination with the requirements of standards, with standards as the standard and the satisfaction of owners as the goal (including the management of peripheral units and industry standards as the standard), further standardize the problems existing in the above work and other aspects, so that all aspects of work can be planned, systematic, implemented, inspected and improved, and relevant records can be formed.
4) implementation; The planned work must be put in place, and the responsibility lies with people, so as to improve the sense of responsibility of our maintenance personnel. The peripheral units must be supervised regularly and irregularly, and the problems found should be solved in time to promote the implementation of various rules and regulations.
From 1996 to the end of 20xx, the building has been in operation for nearly 16 years, and all kinds of equipment have passed the warranty period. According to the experience of property management, the failure rate of building equipment will gradually increase obviously, and the accessories of some equipment will be gradually updated. Therefore, in 20xx, the Engineering Department will make a more detailed maintenance plan on the basis of 20xx, strengthen the maintenance of basic equipment and facilities, and increase the frequency of spot inspection of key equipment. At the same time, a more reasonable management system will be formulated to link the important equipment of the building with the specific responsible person. There is also the maintenance work of outsourcing units, and the engineering department will strengthen supervision to ensure that the weekly inspection, monthly inspection and annual inspection of equipment can be completed with good quality and quantity. In addition, in the energy-saving work, the engineering department will make persistent efforts to save every kilowatt-hour and every cubic meter of water, and make our due contribution to "accelerating the construction of an energy-saving society and making every effort to build an energy-saving department". Please rest assured that the property engineering department will actively cooperate with the company and make greater efforts in 20xx to ensure the normal operation of the building, prolong the service life of equipment and facilities and reduce the operating cost of the building!
The above is my work summary and work plan for 20xx. Please criticize and correct the shortcomings!
The work plan of the management department Part III I. The overall plan of the semester
1. situation analysis, the main function of the comprehensive management department of our self-management Committee is to be responsible for the planning and organization of related activities of our self-management Committee.
2. Our comprehensive management department has been established for a short time and has little experience in planning and organizing activities, and its work is not standardized.
Our comprehensive management department needs to work together with other self-management departments to give full play to our functions and better organize activities.
Second, the daily work (this part of the specific planning and implementation of the department's own work)
1, the routine work of our department this semester:
A) Participate in activities arranged by the self-management committee of the compound and the Youth League Committee of the branch.
B) 1 1 Monthly Dormitory Culture Festival, lasting for one month.
C) Yashe appraisal activities
D) Cooperate with other departments to carry out activities.
2. Work tasks:
A) plan and organize self-management activities this semester
B) Learn from the experience of independent management committees of other colleges, find out the shortcomings and better serve our functions.
C) communicate with other departments.
D) standardize our work and provide reference for future generations.
3, job requirements
A) the concept of serving students wholeheartedly
B) serious and pragmatic working attitude
C) Good communication and cooperation with other departments.
D) summarize and standardize our work.
Third, characteristic work (the planning of this semester's activities of this department)
1 1 Month Dormitory Culture Touring Festival, which lasts for one month, has a long time, a large span and an arduous task. Our department needs to coordinate its working relationship with other departments, perform its functions better and unite as one.
Therefore, our department should make good work arrangements and assign work, and each member can do his own work well in order to complete the tasks of our department.
In addition, due to the long activity time, large span and arduous task, it is necessary to coordinate with other departments, cooperate with each other, give full play to the strengths of their respective departments, and do a good job in unity.
Finally, arrange the daily work and grasp the details of the work.
Four. Strategies for carrying out various tasks
For this semester's work, we should do a good job with the concept of serving our classmates wholeheartedly, plan and organize activities with a serious and pragmatic attitude, and cooperate with other departments in order to better realize our functions.
Detailed arrangements for each work:
1, 1 1 month sports meeting, participate in it, coordinate with other departments of the student union, and assist the student union to do a good job.
2. 1 1 During the dormitory cultural tour festival, carefully plan activities, come up with novel projects, and strive to arrange and organize the activities of the compound during the activities.
3, elegant house appraisal and other routine activities, do a good job, do not forget the details, and strive to do every activity.
Work plan of management department 4 1. Conscientiously implement the ISO9000 family standard advocated by the Group, do a good job in daily work and improve the service quality of the company.
This is very difficult for property management companies, which have a large jurisdiction and a large number of personnel, so if you want to find the shortcomings of property management companies, you can find them anytime and anywhere. Nevertheless, we are determined to do better and win glory for the school and the collective.
2。 Rectify the ranks of cadres.
The property management company is formed by the integration of the original four centers and has a large number of employees. At the beginning of the company, there was no competition for cadres. After nearly a year's work, some cadres are competent and some cadres are not competent. After research and decision by company leaders, adjustments will be made at an appropriate time this year to improve the contingent of cadres and select high-quality and capable employees as grass-roots leaders.
3。 Rational planning department.
At the beginning of the company's establishment, after a period of operation, the planning of the department was not perfect, especially the work efficiency and service quality could not be improved. Based on the second point, we will further adjust the company departments and reasonably divide them into five departments, namely, student apartment management department, campus management department, building management department, security department and office.
4。 Actively promote "turning to payment".
The work of "changing appropriation to payment" is very important for property management companies. Judging from the current school operation, it is difficult for property management companies to operate. Especially now, there are unclear rights and responsibilities in student apartments, property buildings and school management departments of property companies, which brings some inconvenience to our work.
Fang said a "zero repair" problem. What is the definition of "zero repair" and the scope of maintenance? How to draw a line? There is no clear explanation yet. And our maintenance personnel, according to the instructions of the leaders, all the projects that have the ability to repair are repaired as soon as possible, regardless of whether they are within the scope of our company's authority. Such unclear maintenance of rights and responsibilities has brought great difficulties to our work, especially the lack of funds, which has put our work in a dilemma. Therefore, we must actively promote the "transfer from appropriation to payment", so as to fulfill their respective responsibilities and obligations and completely avoid the occurrence of prevarication.
5。 Reduce staffing, posts and personnel to improve efficiency.
Considering the huge team of property management companies and the shortage of funds, the company is prepared to try its best to attract young and promising people to work, and it is not allowed for people who are not dedicated and love their jobs to occupy important positions, so as not to affect our service quality.
6。 Train cadres and employees in a planned and step-by-step manner.
Before last week, we had a week of training from level 5 positions to team leaders. After the training, each team leader wrote about 1500 words, which is generally considered necessary. It is precisely because the leaders of our company have seen this phenomenon, that is, when groups, schools, including companies reach the level of group leader or department manager under the task, it may cause stagnation. So that the following employees don't understand the spirit above, and the spirit above has not been fully conveyed to every employee. This will inevitably affect the improvement of the service quality of the whole group.
Based on this consideration, we conducted the first round of training, and then we will promote the training in a planned and step-by-step manner, so that every employee may participate.
7。 Mobilize the enthusiasm of all employees in the company and generate income through multiple channels.
Among all the companies in the logistics group, our company is probably the lowest in income-generating capacity, because all the work is carried out around the theme of "service" and it is difficult to generate income. However, although it is difficult, we must try our best to create income. "If you can earn a dollar, you will never earn a dime." We will do our best to generate income. The specific measures we envisage are:
(1) Conduct domestic business. Many property management companies are cleaners, and many cadres have such practical experience. Starting from the sanitation in housekeeping is more in line with the current reality of our company and is also a starting point for income generation.
(2) Fixed-point, fixed-point and quantitative cleaning of office buildings, teaching buildings and teachers' offices.
(3) flower rental and trading business. There is a flower house in the school management department of the company, and now it only provides flower rental business for the conference. We consider expanding our business with limited resources on the basis of the existing scale of the greenhouse, and putting flowers where they are needed on holidays or festivals. On the one hand, it can provide good service, on the other hand, it can also generate income.
(4) undertake small-scale greening projects. We are unable to undertake large-scale projects for the time being. Due to objective reasons, we can only reach an agreement with the Logistics Management Office to undertake small-scale greening within our capabilities.
(5) Strengthen and increase paid services for students. At present, there are two kinds of paid services for students by property management companies, one is automatic coin-operated washing machines; The other is to install pure water dispensers in student apartments to provide paid drinking water. This not only facilitates students' daily life, but also generates income for the company. In addition, the leading group of our company has put our heads together and worked hard to serve students, achieving a double harvest of social and economic benefits.
Chapter V Work Plan of Management Department In a blink of an eye, the work of xx years is coming to an end. In one year's work, the work of our city's credit cooperatives is progressing very smoothly, and the goals and tasks set before have been successfully completed. Therefore, in the future work, we should continue to adhere to this year's work style and continue to work hard in the second half of the year. Next time, make a 20xx work summary to lay a good foundation for next year's work. According to the spirit of the superior bank and the Measures for the Implementation of Financial Management of Rural Credit Cooperatives, the union has strengthened its cost awareness, actively broadened the channels of increasing income and reducing expenditure, reduced expenses and improved its accounting level and operating efficiency. The work of one year is summarized as follows:
I. Completion of various credit indicators
1. The loan scale has been effectively controlled. By the end of xx, the balance of various loans was RMB ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× At the end of xx, the loan interest income is RMB ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××
Second, the development of credit work
1. Focus on supporting agriculture with credit and adhere to the direction of serving agriculture.
According to the actual situation in the region, give full play to the role of rural credit cooperatives as the main force and bridge of rural finance, and focus on supporting agricultural production and rural industrialization structure adjustment in management and service. In 2005, XX suffered a rare bird flu disaster in history, and farmers in this city suffered heavy losses. In order to resume poultry production, we have invested a lot of money. By the end of xx, we have invested RMB. Credit cooperatives provide loans of 65438+1 00000 yuan for each greenhouse, and loans of * *100000 yuan. We implement a service system of fixed time, fixed point and fixed loan for the convenience of farmers. There are xx credit cooperatives in the whole jurisdiction, with xx loan officers, and each loan officer covers at least xx villages. During the busy farming season, farmers are often eager to find loan officers. In order to ensure the timely issuance of loans to farmers, they established a regular, fixed-point and fixed-loan service system according to farmers' wishes. In the aspect of credit service, they changed their working ideas, launched loans in multiple channels and forms, and enthusiastically served farmers. In the whole year, a total of ×××× 10,000 yuan of agricultural loans were invested to support the development of three leading industries, namely vegetables, fruits and aquaculture, so that the vegetable planting area in greenhouses in the city has grown to ××××× 10,000 mu, the fresh storage of fruits has reached ×××× 100 million kilograms, and the output of pigs, cattle, sheep and poultry has reached ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××
2. Support spring ploughing production.
At the beginning of this year, in order to grasp the first-hand information of this year's loan, we conducted a detailed investigation on the demand for funds for agricultural production in towns and villages in XX city according to the actual situation in the region, the deployment and arrangement of the municipal government in agriculture, and the funds needed for projects such as spring ploughing production, industrial restructuring and high-standard breeding community construction in XX city. The survey results show that the amount of funds needed for spring ploughing production in XX city is about XX billion yuan. These include:
;