Intern entry etiquette
Entry etiquette 1: the qualities that excellent employees should possess.
Organizational ability: organizational ability is very important, and many departments need to organize or reorganize in many aspects such as material supply, working procedures, trade, financial opportunities and so on.
Ability to convince others: An effective staff member should be good at introducing the information he has to others and clearly expressing his ideas so that people can understand and support a particular point of view.
Good communication skills: Being able to listen to others' opinions carefully and accurately describe things in peaceful language will be invaluable.
Be good at learning: this is more important than each of the above. Learning can make people grow their talents and better help the company achieve its expected goals. The knowledge learned by new employees is very limited, and they must constantly learn all kinds of knowledge in practice to meet their needs.
Etiquette and manners: In people's eyes, it has become the standard to judge a person's character. Etiquette and manners are the external manifestations of a person's moral cultivation, and people who don't know you will often judge your character by your manners.
Entry Etiquette II: Self-introduction of new employees
Example 1: Hello, my name is? From today, I will take up the job of (job name). I am very happy to work with you. I hope we can cooperate happily in the future. Please take care of me. Thank you!
Example 2: Hello, everyone, my name is? From today, I will take up the job of (job title). This is my first job, and I may have a lot to ask you. Please help a lot, forgive me, thank you! In the process of introducing yourself, always keep a smile on your face and speak in a steady and loud voice.
At the end of self-introduction, you can observe the status and expressions of your colleagues in the office moderately, which will let you know who is more approachable and who has a good impression on you. Maybe all the colleagues you face may not seem very friendly, but at this time, don't directly drag them into your blacklist or smile at them, as the saying goes, okay? Reach out and not hit the smiling face? . As a newcomer in the workplace, a kind smile is an infectious weapon, which can help you quickly integrate into the team.
Entry etiquette 3: learn industry knowledge and customer knowledge
It is an adaptation stage for new employees to arrive at the company. Some new employees may choose to give up soon because the actual work content is quite different from the ideal situation. In fact, newcomers must first understand that no matter what job they are engaged in, they must start learning and exercising from the basic work. Only when they have experienced all the way from the grassroots level can they have a truly comprehensive understanding of the operation of the whole company and the whole industry. Don't aim too high for quick success, but keep a correct attitude, have an objective and correct positioning and evaluation of yourself, and integrate into the new environment in a down-to-earth manner.
Entry etiquette 4: formal dress
What do new employees wear on their first day? This is a basic manifestation of etiquette. It is worth noting that your personal image is destined to represent the image of the department in most cases, so it is the primary task of work dress to reflect the trust of the profession itself.
Therefore, it is necessary to refer to the dress style of your colleagues. In most cases, in the choice of clothing, we should be neutral, reflecting our affinity and desire for communication and service. The style should be simple and the color should be solid. Too fancy clothes will affect others' mood, judgment and office efficiency.
This kind of clothing is also good for self-regulation, giving yourself a cool and appropriate extreme psychological hint. For example, in computers, networks and some high-tech enterprises, personal wisdom and teamwork spirit are very important. Most clothing designs can generally reflect the spirit of independence and expansion of the wearer.
When you put on the right clothes and show your departmental spirit with your colleagues, your clothes will also have a potential impact on your self-confidence in the concept of great harmony.
Getting the employment notice does not mean that you can stay in the company smoothly. After passing the probation period, the above basic induction etiquette training for new employees will definitely benefit you after learning.
Basic office etiquette
First of all, telephone etiquette
When you answer the phone, you represent the company, not the individual, so you should not only speak in a civilized and gentle tone, but also let the other person feel your smile. At the same time, don't forget to make a detailed phone record of every important call, including the time of the call, the company and contact person who called, the content of the call, etc. , so as to lay a good foundation for future business.
Second, farewell etiquette
When a guest visits, you should take the initiative to get up from your seat, take the guest to the living room or public reception area, and offer him tea or drinks. If you are talking in your own seat, be careful not to speak too loudly, so as not to affect colleagues around you. Remember, always smile.
Third, business card etiquette
When handing a business card, hold the two corners of the card with your thumb and forefinger so that the front of the text faces the other side. When receiving a business card, use both hands and read the contents carefully. If you talk to the other person next, don't put away your business card. You should put it on the table and make sure it won't be crushed by other things. This will make the other person feel that you value him very much. When attending a meeting, you should exchange business cards before or after the meeting. Don't exchange business cards with others without authorization during the meeting.
Fourth, introduce etiquette.
The etiquette of introduction is generous and decent behavior. The principle of introduction is to introduce from low level to high level; Introduce young people to old people, unmarried people to married people, men to women and locals to foreigners.
Verb (abbreviation for verb) the etiquette of shaking hands.
A pleasant handshake is firm and powerful, which can show your confidence and enthusiasm, but not too hard and for too long, just a few seconds. If your hands are dirty or cold, or there is water or sweat, it is not suitable to shake hands with others. Just explain why you don't shake hands. Women should take the initiative to shake hands with each other and shake hands without gloves. Besides, don't shake hands with others when chewing gum.
Sixth, greeting etiquette
(1) Greeting Order
In a formal meeting, there is a certain order of greetings between the host and the guests.
1. One person greets another. What is the usual greeting between one person and another? The lowest one goes first? . That is, it is appropriate for the person with lower status to greet the person with higher status first.
(2) Greeting attitude
Greetings are a sign of respect. When greeting others, we should pay attention to four points in the specific attitude:
1. Active. Be proactive when greeting others. When people greet themselves first, they should respond immediately.
2. enthusiasm. When greeting others, you should always be warm and friendly. No expression or indifference should be avoided.
3. nature When greeting others, the active and enthusiastic attitude must be natural and generous. Pretending, exaggerating or being coy will not leave a good impression on others.
Focus. When greeting colleagues, grass-roots civil servants should smile and look into each other's eyes to show their mouth, eyes and intentions and concentrate.
(3) Greeting content
Say hello to others, as far as the specific content is concerned, there are roughly two forms, each of which has its own different scope of application.
1. Direct. The so-called direct greeting is to say hello directly as the main greeting content. Suitable for formal interpersonal communication, especially the first meeting between the host and the guest.
2. Indirect. The so-called indirect greetings are some established greetings, or topics that can be caused at that time, such as? What are you up to? 、? Where are you going? Instead of saying hello directly. Mainly suitable for informal communication, especially between acquaintances who meet frequently.
Precautions for newcomers in the workplace
First, newcomers should not shake hands actively.
? Etiquette is the embodiment of a person's quality and the first step in interpersonal communication. Nowadays, many newcomers who have just started their jobs from school do not pay enough attention to workplace etiquette, which is not conducive to their own development in the workplace. ? Chen Yu introduced that workplace etiquette involves many aspects such as language, movement, makeup, clothing collocation and so on. As a newcomer in the workplace, we should first pay attention to the basic etiquette in the workplace to avoid being rude in the workplace.
? Shaking hands is the most common way to say hello in the workplace, but not everyone can be polite. ? Chen Yu said. The handshake ceremony is suitable for almost all occasions, but the handshake should follow the principles: people with low positions should not take the initiative to shake hands with people with high positions; Younger generations should not take the initiative to shake hands with their elders; The rule that men should not shake hands with women. If a woman with low status meets a man with high status, a woman with low status should not take the initiative to shake hands with the man with high status. As a newcomer in the workplace, you are generally a junior. Don't take the initiative to shake hands with others.
? When someone shakes hands, it is customary to shake hands gently. In fact, it is a rude behavior, which easily makes the other party feel insincere and perfunctory. ? Chen Yu introduced that when shaking hands, it is impolite to touch the other person's jaw, shake hands hard, and then quickly release and hold the other person's hand. ? A common rude behavior when shaking hands is to shake hands with wet hands. Young people have developed sweat glands and are easily nervous. Their palms are always wet, so be sure to dry them before shaking hands. If it's too late to dry, just say: Sorry, my hands are too wet to shake your hand. The other party will understand. ? Chen Yu said.
In addition, when shaking hands, don't put your other hand in your pocket, shake your body and look at each other.
Second, let yourself sit comfortably and let others see comfortably.
Sitting is a posture that people often maintain at work. Sitting posture often reflects a person's accomplishment, personality and mood. Chen Yu believes that the etiquette of sitting should be observed:? Let yourself sit comfortably and let others see comfortably. ? The principle of.
Both men and women can sit with their feet parallel and their legs naturally bent, or they can put one leg on the other. However, when the legs are crossed, the thighs should be crossed. It is forbidden to put the calf of one leg on the thigh of the other leg. ? Don't shake your legs, because the body language passed on to the other party is impatient. ? Chen Yu said. No matter what kind of sitting posture, stand up when sitting, and don't give people the feeling of sitting or lying in a chair.
In addition, when you are seated, you should learn to find a chair with your legs and try to avoid turning around to find a chair. When sitting, a lady should put her skirt forward by hand.
Third, the main seat arranges seats opposite the door.
When having a meeting, eating or taking a bus, if there are no special requirements, in principle, the most important person should sit in the main seat.
In a meeting, if the number of people on the rostrum is odd, the middle position is the main seat, and the most important person is seated. The two sides are symmetrical and arranged on both sides in the order of left high and right low. If the number of people on the rostrum is even, among the two positions in the middle, the left is the main seat and the right is the secondary seat, and then it extends to both sides, which is also sorted according to the principle of high left and low right.
The main seat of the dining table is usually the seat facing the door, and then others sit on both sides according to their positions, usually with the left high and the right low.
When riding a car, if the owner drives by himself, the passenger seat is the most distinguished position. If there is a full-time driver, it is the co-pilot. The position in the back is the most distinguished position. If a person with a high position drives a car, a person with a low position should sit in the co-pilot position and accompany the leader.
Fourth, introduce people with low positions to people with high positions.
Etiquette of introduction is also commonly used in the workplace, and the law of introduction is opposite to the law of handshake. Introduce young people to older people first; Introduce people with low positions to people with high positions first; Introduce the man to the woman first. If a woman with low status is with a man with high status, introduce the woman with low status to the man with high status first. If we divide several people with low positions into high and low positions, we should first introduce the people with relatively high positions among them.
? Some people are used to introducing leaders first, thinking that it is respect for leaders, but it is actually wrong. Leaders must first know who is in front. There is an exception, that is, only the leaders are introduced, and no one else is introduced. ? Chen Yu said.
When introducing, don't point your finger at the person, but point your palm up at the other person. Never call the wrong person's name and position. If the deputy and the deputy are present, be sure to introduce them clearly.
Taboos for newcomers in the workplace
1, cheating
Most enterprises will regard the "integrity" or "moral character" of employees as the first priority in selecting talents. However, in fact, many lies are based on good intentions at first, trying to protect themselves or avoid hurting others. However, the lie will continue to spread until it is exposed and relayed by many people. Even if the original good intentions were justified, they have long since ceased to exist. Maybe lying can avoid the embarrassment now, but it's not a long-term solution. If you want to go further in the workplace, you must show your true self.
2, gossip
We must all have this experience: at meetings and dinners, everyone starts gossiping about an absent colleague, and the content of the gossip is often the mistake or embarrassment made by this colleague. This kind of behavior is absolutely annoying, because gossip is really ugly. Smart people must try to stay away from gossips, because they never know what others will say behind their backs. People who think that talking about colleagues is "protective" will only make themselves more and more lonely.
Broadcast everywhere: I hate my job.
Few people want to hear others complain about how much they don't like their jobs at work. Such people will spread negative emotions in the team. Usually, supervisors especially like to repair subordinates who complain all day, because they are the biggest killer of team morale.
4. Emotion is out of control
Emotional out of control is a sign of low emotional intelligence and a simple way to get yourself fired. As long as you show that instability, people will question whether you are trustworthy and fit to stay in the team. Being angry with anyone, whether you deserve it or not, will eventually bring disaster to yourself. Because you will be labeled as emotionally unstable, arrogant and horrible. It's not cost-effective to lose your temper for a while, it won't solve the problem, and it will be regarded as an untimely bomb.
Step 5 get honor from others
We have all had the feeling of gnashing our teeth, especially when we find that others have copied our own ideas. Taking other people's credit for yourself (no matter how small) will give people an impression of selfishness and uselessness, and it also shows that you have no respect for your team and working relationship.
6. excellent
Think of the workplace as a baseball field. When someone hits a home run and then runs away triumphantly, it can almost be judged that such a person has not actually achieved much success. On the contrary, if you hit a home run, simply run the base as if it were a normal thing, which would make your opponent feel more afraid. After achieving great success, not showing off everywhere is actually showing a firm psychological quality, and telling others that success is commonplace for you.
7, stab in the back hurts people
Insulting colleagues behind their backs, whether intentionally or unintentionally, is definitely a major source of workplace conflicts. The most common form of slandering others is to step on others' bodies and report to their superiors in order to solve the problem. But once you feel the backstabbing coming, most people will fight back.
At any time, if you embarrass some people in front of your colleagues, no matter what your intention is, it will only make people feel that this is a villain who will stab you in the back. Don't take such people too seriously as friends.
8. Eat smelly food.
If you often eat chicken chops and vermicelli in the office, please don't do it next time. This may seem like a trivial matter, but bringing smelly food to the office will be considered inconsiderate, because you are conveying your attitude of "completely ignoring their feelings".
9, kick down the ladder
Most of the work in the workplace revolves around new people and relationships, so properly managing interpersonal relationships is a topic that every worker can't ignore. In fact, with the increase of qualifications, every time you jump ship and talk about new cooperation projects, the other party will try their best to understand your personality, ability and attitude. At this time, the word-of-mouth accumulated in the past will be your most important wealth. Don't kick down the ladder just because you can't touch it anyway. Sometimes you pay more than you can imagine.