The importance of civil aviation English training and oral English training is not only reflected in the objective requirements of airlines, but also in the importance of aviation safety and aviation business value. However, most domestic and foreign passengers have a relatively common intuitive experience when they fly on domestic airlines. Most domestic airlines are based on their personal English level at the time of recruitment, with quantitative aviation English training as the premise, and then let employees take up their posts for practical operation. As a result, passengers feel that the aviation English communication between Japan and South Korea, which has long been considered to have a serious special accent, is better than that in China.
In fact, even aviation units in countries such as Britain, the United States and Canada, especially airlines, will conduct a lot of regular and irregular English training for aviation enterprises because of fierce competition, so as to effectively ensure their continuous and safe operation.
Research by NASA shows that more than 70% of the factors affecting aviation safety are related to language communication between people. Among them, the language communication between controllers and pilots is an important cause of flight accidents. Almost all pilots and controllers believe that correct communication between the two sides is as important as superb technology for flight safety.
Aviation English is usually mistaken for an aviation soft skill by the outside world, but it is a hard skill with strict application requirements in the international aviation industry. ICAO (International Civil Aviation Organization) is an organization under the United Nations responsible for the management and development of international civil aviation affairs. ICAO evaluates the ability of air transport staff to understand and express aviation English, and civil aviation flight operations can only be carried out if the application of English reaches ICAO level 4 or above.
According to ICAO standards, ICAO tests include listening comprehension, question answering, simulated situational dialogue, event retelling (only applicable to expert-level tests) and oral English interview (OPI), and six standards are needed to judge the level: pronunciation, structure, vocabulary, fluency, comprehension and language response. These characteristics reflect the characteristics of practical English listening and speaking, so professional enterprise English training companies will regard ICAO practical English training as an important demonstration of their practical oral English training strength.
In particular, aiming at the correction and confirmation of simulated situational dialogues and the retelling of events in expert-level tests in ICAO oral English training, this paper analyzes and corrects the English training of aviation enterprises in combination with flight accident cases, reduces the use of ambiguous words and sentences, greatly improves students' learning concentration, makes them impressed by English communication in relevant scenarios, and then guides reasonable and correct flight communication and operation, effectively ensuring flight stability and safety.
However, ensuring the stability and safety of air transportation is only a part of aircraft operation. As one of the most stressful jobs, air traffic controllers need more complicated English applications than pilots. They need more comprehensive, fast, fluent, frequent and highly coordinated English communication in tower command, approach command, timely understanding of flight environment and dispatch, and they also have to deal with various English dialects and ambiguous communication. Therefore, it is no exaggeration to call air traffic controllers one of the most stressful occupations. The training of ATC English is more complicated than all other aviation English training. In the air traffic control English training, in addition to the in-depth training of air traffic control English and the intensive training of English communication ability at the local level, it is necessary to conduct error screening training as much as possible, and use teachers from different regions as much as possible for training, so as to strengthen the ability of distinguishing authenticity and responding to emergencies in air traffic control operation and ensure the total amount control is foolproof.
Air traffic dispatching English is similar to air traffic control English, mainly because the training of air traffic dispatching English requires very high coordination ability, and it is very difficult for air operation, dispatching and stowage staff in non-English-speaking countries when they encounter relatively complicated situations. Due to the differences in pronunciation and culture, when faced with tasks such as airport broadcasting service, flight stowage, on-site coordination of abnormal flights, and post coordination in isolated areas, mistakes in pronunciation, wrong expression of subjective meaning, and slow understanding and response often occur. , easily lead to the original problem can not be solved, adding new troubles. In view of these problems, the training level of air traffic control English has been effectively improved by strengthening staff's cross-cultural understanding, standard English pronunciation, familiarity with expression habits and improving daily communication skills.
If flight attendant English training and aviation technical English training are the basis to ensure the stable and safe operation of aviation, then aviation service English training is the basis to maintain the long-term orderly operation of aviation. Therefore, while emphasizing the training of aviation technical English, the training of aviation service English is also particularly important. Flight attendant English training is one of the most widely known, because it is a service that our passengers, especially foreign guests, can directly feel.
Flight attendant is the most direct contact with the final customers in the whole aviation chain, and its oral English communication ability also directly affects customers. Therefore, flight attendant oral English training is often regarded as the focus of civil aviation oral English training to strengthen training. However, it is obviously impossible for ordinary flight attendants to communicate in English like Singapore Airlines and Air China, which will bring high-quality customer experience to passengers and make passengers, especially non-local business travelers, feel trust in airlines.
As flight attendants have good oral English communication skills in recruitment, in aviation flight attendants' English training, it is mainly through reasonable scrutiny and extension of detailed oral English communication content, and through topic transfer and guidance, the possible ambiguities and difficulties in service are reasonably explained and modified, so as to give customers a responsive and ready experience, increase their sense of dependence and trust, and thus obtain long-term customer support.
Aviation service English is mostly used in ground services, such as airport counter check-in service, boarding gate service, on-site management of abnormal flights and VIP room service. These aviation service English training needs to be combined with general service English training for targeted training. If you encounter explanations, explanations, appeasement and negotiations in the management of abnormal flights, you need to explain the special reasons such as failure, weather and control in English. It is worth noting that this kind of English training for civil aviation enterprises needs to be official. When doing aviation ground English training, it is necessary to revise and repair English expressions, which is convenient for customers to understand correctly and also helps to improve service efficiency.
Air ticketing service English and air inquiry service English are also frequently used in airport ground services. Therefore, it is necessary to carry out accurate and accelerated training on communication between common English and air sales English for personnel who may be involved in air ticket sales, passenger inquiry, automatic check-in counter service, air ticket change service, telephone and network service, so as to promote staff to achieve higher service efficiency and reduce the impact on normal flight operation.
Since the time of 9 1 1 in the United States, all countries in the world have put traffic security inspection in a more prominent position, which has brought a lot of trouble to people who have long been used to relatively easy security inspection procedures but must carry them out seriously and responsibly. In the aviation enterprise English training for aviation security English, it is necessary to carry out scenario rehearsal training such as timely communication, label recognition, different English accents and tone recognition. Professional aviation English training institutions like Macori even list oral English training for women in security inspection as one item, which is very practical in practice and very important for promoting the first external influence of flight safety.
There are many services provided around aviation peripheral industries, which need corresponding English training, such as ground transportation English training, food English training, advertising English training, road sign English training and so on. Only by combining them with aviation enterprise English training can we form a systematic aviation enterprise English training system.