There is no doubt that Skoda dealers, who opened stores late and started from a higher point, have obvious advantages in the equipment and facilities of the maintenance workshop in the industry. In the selection of workshop equipment, Skoda fully considered the environmental protection requirements of maintenance enterprises all over China, including exhaust gas pumping, body painting room, garbage sorting and other advanced equipment in the industry. In addition, in order to meet the needs of modern automobile maintenance and diagnosis, the repair workshop of Skoda dealers is also equipped with advanced VAS5052 fault diagnosis equipment. At the same time, the hoist stations are also classified. Specially set pre-inspection station and quick maintenance station are equipped with corresponding equipment and tools to adapt to different maintenance projects, thus ensuring professional and efficient maintenance. Skoda's after-sales service network has also reached an advanced level in the software equipment of the service network. For example, SVW-Ⅱ system and electronic ordering system. In addition, diversified logistics and distribution services and the construction of green channels for missing parts effectively ensure that Skoda dealers can obtain the required parts in time. In addition to the software and hardware of the above-mentioned maintenance workshop, the technical level of maintenance personnel is also the prerequisite for completing maintenance. In order to improve the technical level of Skoda dealers' workshop technicians, Skoda after-sales service department uses Shanghai Volkswagen's training center to carry out professional on-the-job training and certification programs, thus reserving a large number of skilled technicians for Skoda dealers and providing first-class maintenance services for the growing customers. When the owner signs and authorizes the Skoda dealer to carry out vehicle maintenance, the owner can comfortably sit on the sofa in the customer rest area, drink tea, surf the Internet or watch TV. At the same time, the workshop technicians will determine the station of the vehicle according to the arrangement of the workshop dispatcher.
For the reserved users, the required workstations, tools, spare parts and maintenance technicians have been determined in the service preparation process, and the customers' vehicles can be repaired or maintained in an orderly manner soon after entering the workshop. During the maintenance of the car in the workshop, the owner can observe the maintenance status of the car in the maintenance workshop through the transparent glass curtain wall in the customer rest area, and can also know the maintenance progress of his car through the maintenance progress display screen specially set in the rest area. The service consultant will communicate with the owner according to the new fault points found in the process of vehicle maintenance and put forward maintenance suggestions, and then carry out the next maintenance work after obtaining the new authorization of the owner. After the whole maintenance work is completed, the next step is to enter the quality inspection link, which we will discuss in the next issue. In this issue, we also invited Mr. Senior Manager of the after-sales service department of Shanghai Volkswagen Skoda, Mr. Editor-in-Chief of this magazine and Mr. Guo, the owner of Skoda Ming Rui, to have a "Wise 6? 1 serve a threesome. "
Wang Junyuan, Senior Manager of Service Strategy of Shanghai Volkswagen Skoda Marketing Division.
On June 6th, Skoda celebrated the first anniversary of its listing in Ming Rui. In the past year, the total sales volume in Ming Rui reached 60,000 vehicles. At present, we have 132 dealers and secondary outlets, which will increase to about 200 by the end of 2008. With the increasing number of vehicles, the maintenance demand of users' vehicles is also increasing greatly. Skoda dealers have done their homework in the equipment and staffing of the workshop. In April this year, we held a dealer conference in Nanning, which specifically put forward requirements for dealers around after-sales service. In order to improve the dealer's first repair rate and customer satisfaction, we have made a comprehensive Skoda dealer technical upgrade and personnel training plan. Skoda is a brand famous for its service, which is mainly reflected in our concern for customers and their cars. In our whole service process, the maintenance in the workshop is one of the key links to care for cars and touch users. We believe that Skoda's high-standard workshop hardware and software facilities and continuous personnel technical training will provide our car owners with the first-class workshop service experience in the industry.
Skoda Ming Rui owner
Mr. Guo, I don't pay much attention to vehicle maintenance. I have had three maintenance since I bought a car. I always give them the keys and wait for the bus, which is very worry-free. Skoda's maintenance workshop is humanized in design. Not only can you know the maintenance status of the vehicle through the maintenance progress display screen in the customer rest area, but the oversized glass curtain wall can also observe the maintenance process of the vehicle. I occasionally go to the workshop under the guidance of the service consultant, feeling that the workshop is relatively clean and tidy, and the workshop staff will clean it at any time. So far, my car has not encountered any trouble that needs maintenance. Occasionally, if you don't understand something, call the service consultant. Even if he can't solve it, their technical experts will come and answer it for me soon until the problems I encounter are completely solved. Afterwards, they will call back to see if I have encountered similar problems, reminding me that I can check the car at the store at any time to dispel my doubts. This thoughtful service really touched me.
Self-assessment of social practice 1
This summer vacation, I participated in social practice activities. Although the one-mont