1, hardware knowledge
1. 1, computer structure
Computer composition (arithmetic unit, controller, memory, input and output components)
Instruction system (instruction, addressing mode, CISC, RISC)
Multiprocessors (tightly coupled system, loosely coupled system, array processor, dual-computer system, synchronization)
processor performance
1.2, memory
Storage media (semiconductor memory, magnetic memory, optical memory)
storage system
Main memory and auxiliary memory
Main memory type, main memory capacity and performance
Main memory configuration (main memory parity, interleaving, multilevel main memory, main memory protection system)
stash
Performance and capacity calculation of auxiliary storage devices
1.3, input and output structure and equipment
I/O interface (interrupt, DMA, channel, SCSI, parallel interface, universal interface bus, RS-232, USB, IEEE 1394, infrared data association, input and output control system, channel).
Types and characteristics of input and output devices
1.4, Basic knowledge of embedded system
2.0, operating system knowledge
2. 1, basic concept
Definition, characteristics, functions and classification of operating system (batch, time-sharing, real-time, network and distributed)
Multi-channel program
Kernel and interrupt control
Processes and threads
2.2, processor management, storage management, equipment management, file management, job management.
State and transition of process
Scheduling algorithm (time sharing, priority, preemption)
deadlock
Storage management scheme (segmentation and paging, virtual memory, page replacement algorithm)
Related technologies of device management (spooling, buffering, DMA, bus, plug and play technology)
* Document management
* * * Access and security (* * * Access mode, reliability and security, recovery processing and protection mechanism)
The status and transformation of work
Job scheduling algorithm (first come, first served, short job first, high response rate first)
3.0, system configuration method
3. 1, system configuration technology
System architecture mode (2-tier, 3-tier and multi-tier C/S and B/S systems)
System configuration methods (dual-machine, duplex, hot backup, fault tolerance, tightly coupled multiprocessor, loosely coupled multiprocessor)
Processing mode (centralized, distributed, batch processing, real-time system, Web computing, mobile computing)
3.2, system performance
Performance design (system adjustment, response characteristics)
Performance indicators, performance evaluation (test benchmark, system monitoring)
3.3, system reliability
Reliability calculation (mean time between failures, MTTR, availability, failure rate)
Reliability design (allocation and prediction of fault safety, soft fault, component reliability and system reliability)
Reliability index and reliability evaluation
2, the system development foundation
1.0, basic knowledge of system development
1. 1, Requirements Analysis and Design Method
Demand analysis
Structured analysis design
Object-oriented design
Module design, I/O design and man-machine interface design.
1.2, development environment
Development tools (design tools, programming tools, testing tools, cases)
Centralized development environment
1.3, exam review method
test method
appraisal procedure
Test design and management methods (injection failure, system test)
1.4, Basic knowledge of project management
Make a project plan
Quality planning, management and evaluation
Process management (PERT chart, Gantt chart, work breakdown structure, schedule control, critical path)
structure management
Personnel planning and management
Document management (document specifications, change procedures)
Development organization and role (development team members, project managers)
Cost management and risk management
1.5, System Auditability
Audit methods and audit clues
Inclusion and auditability in the system
2.0, system operation and maintenance knowledge
2. 1, system operation
System operation management (computer system, network)
System cost management
System operation (job scheduling, data I/O management, operation manual)
User management (ID registration and management)
Equipment and facility management (power supply, air conditioning equipment, equipment management, facility safety and management)
System fault management (handling procedures, monitoring, recovery process and preventive measures)
safety management
Performance management
System operation tools (automatic operation tools, monitoring tools, diagnostic tools)
System conversion (transition to running stage, running test, version control)
System operation service standard
2.2, system maintenance
Maintenance types (perfect maintenance, corrective maintenance, adaptive maintenance and preventive maintenance)
Implementation of maintenance (daily inspection, regular maintenance, preventive maintenance, post-event maintenance and remote maintenance)
Hardware maintenance, software maintenance and maintenance contract
3. Network technology
1.0, network architecture
network topology
Site inspection /RM
Application layer protocols (FTP, TELNET, SNMP, DHCP, POP, SMTP, HTTP).
Transport layer protocols (TCP, UDP)
Network layer protocol IP(IP address, subnet mask)
Data link layer protocols (ARP, RARP, PPP, SLIP)
Physical address (unicast, broadcast, multicast)
2.0, coding and transmission
2. 1, modulation and coding
AM, FM, PM, AM
PCM, sampling
2.2, transmission technology
Communication mode (simplex/half duplex/full duplex, serial/parallel, 2-wire /4-wire)
Error control (CRC, Hamming code, parity check, bit error rate)
Synchronization control (start-stop synchronization, synchronization synchronization, flag synchronization, frame synchronization)
Multiplexing (FDM, TDM, WDM)
Compression and decompression methods (JPEG, MPEG, MH, MR, MMR, run length)
2.3, transmission control
Competition system
Polling/selection system
Basic program, multi-link program, transmission control character, line control
High-level Data Link Control (high-level data link control)
2.4, switching technology (circuit switching, store and forward, packet switching, ATM switching, frame relay).
2.5, public networks and leased lines
3. 1, network
3.2, network classification
Classification by region (LAN, MAN, WAN)
Classification by service (Internet, Intranet)
Classification by transmission media (telephone, data, video)
Classification by telecommunication network (site, access, backbone)
3.2, local area network
LAN topology (bus, star, ring)
Access Control System (CSMA/ CD, Token Ring, Token Bus)
Connection between LANs, LAN-WAN connection, point-to-point connection and point-to-point connection.
High-speed LAN technology (Gigabit Ethernet)
WLAN
3.3, men commonly used structure
3.4, wide area network and remote transmission services
Dedicated line service, line switching service, packet switching service.
Isdn, VPN, frame relay, ATM, IP connection service.
Satellite communication service, mobile communication service and international communication service.
3.5 Internet
Internet concepts (Internet devices, TCP/IP, IP routing, DNS, proxy server)
E-mail (agreement, mailing list)
Web (http, browser, URL, HTML, XML)
File transfer (FTP)
Search engines (full-text search, directory search, intelligent search)
QoS、CGI、VoIP
3.6, access network and access technology
3.7, network performance
Calculate line performance (transmission speed, line utilization rate, line capacity, traffic volume and flow design)
Performance assignment
Application of queuing theory
4.0, network communication equipment
4. 1, transmission medium and communication cable
Wired/wireless media (twisted pair, coaxial cable, optical fiber; Radio waves, light, infrared rays)
Sub distribution frame (IDF) and main distribution frame (MDF)
4.2, all kinds of communication equipment
Line terminal equipment, multiplexing equipment, switching equipment and switching equipment.
Line connection equipment (modem, DSU, NCU, TA, CCU, PBX)
5. Network connection equipment
Internet connection devices (gateways, bridges, spanning tree bridges, source routing bridges, routers, repeaters, hubs, switches)
6. Network software system
6. 1, network operating system
Function, classification and characteristics of network operating system
Network device driver (ODL, NDIS)
System function call of network communication (socket API)
Remote position control
TP monitor
distributed file system
Network equipment function
6.2, network management
Functional domains of network management (security management, configuration management, fault management, performance management and billing management)
Network management protocols (CMIS/CMIP, SNMP, RMON, MIB-II)
Network management tools (ping, traceroute, NetXray, analyzer, sniffer)
Network management platforms (OpenView, NetView, SunNet Manager)
Distributed network management
6.3, network applications and services
World Wide Web
FTP file transfer
A standard protocol for remote connection service or software (which can be a verb) that implements this protocol.
IR
Online video
Network conference
distance learning
E-commerce / electronic commerce
e-government
CSCW and groupware
4. Network security
1, safety calculation
1. 1, confidentiality and integrity
Private key and public key encryption standards (DES, IDEA, RSA)
Authentication (digital signature, identity authentication)
Integrity (SHA, MD5)
Access control (access rights, passwords)
1.2, illegal intrusion and virus protection
firewall
intrusion detection
Virtual private network, VLAN
Security protocols (IPSec, SSL, ETS, PGP, S-HTTP, TLS)
Hardware security
Computer virus protection
1.3, availability
Backup and recovery of files
1.4, safety protection
Personal information control
not reveal one's name
Untraceable
1.5, LAN security
Network equipment reliability
Coping with natural disasters
environmental safety
UPS
2.0, risk management
2. 1, risk analysis and assessment
2.2. Countermeasures to deal with risks
Risk prevention (risk transfer, risk fund, computer insurance)
Accident plan (accident category, action plan for handling accidents)
2.3, internal control
Safety rules and regulations
Security policy and security management
5, standardization knowledge
1, formulation and acquisition of standards
1. 1, standard formulation and acquisition process
1.2, standardization of environmental and safety assessment
2.0, information system infrastructure standardization
2. 1, standard
International standards (ISO, IEC) and American standards (ANSI).
national standard
Industry standards and enterprise standards
2.2, open system (X/Open, OSF, POSIX)
2.3, data exchange standards (EDIFACT, STEP, XML)
2.4, safety standards
Information system security measures standard
Computer antivirus standard
Computer anti-illegal access standard
Cc standard
information security certification
3.0, standardization organization
International Organization for Standardization (ISO, IEC, IETF, IEEE, IAB, W3C)
American organization for standardization
European Organization for Industrial Standardization
China National Standardization Committee
6. Basic knowledge of informatization
Information consciousness
Global informatization trend, national informatization strategy, enterprise informatization strategy and strategy.
Basic knowledge of enterprise information resource management
Internet-related laws and regulations knowledge
Personal information protection rules
7. Computer English
Master the basic vocabulary of computer technology
Be able to read and understand English materials in computer field correctly.
8. System design requirements
1.0, definition of network system requirements
1. 1, application requirements analysis
Survey of application requirements (application system performance, information generating and receiving points, data volume and frequency, data type and data flow direction)
Network application analysis
1.2, Analysis of Existing Network System
Investigation on the existing network architecture (number and location of servers, number and location of clients, number of simultaneous accesses, number of users per day, time of each use, amount of data per data transmission, network congestion time, adopted protocol and communication mode).
Analysis of existing network architecture
1.3, requirement definition
Functional requirements (functions to be realized)
Communication requirements (desired communication mode)
Performance requirements (desired performance)
Reliability requirements (expected reliability)
Safety requirements (safety standards)
Maintenance and operation requirements (operation and maintenance costs)
Management Requirements (Management Policy)
2.0, the design of network system
2. 1, research and evaluation of technology and products
gather information
Comparative study of adopted technologies and products.
Comparison of adopted technologies and equipment.
2.2, the design of network system
Confirm agreement
Determine the topological structure
Determine the connection (communication performance of the link)
Determine the node (the processing capacity of the node)
Determining the performance of the network (performance simulation)
Determination of reliability measurement
Determine the safety measures (investigate the safety measures and evaluate the technology and equipment to realize the safety measures)
The selection of network equipment, the formulation of selection criteria (cost, performance, capacity, throughput and delay), the consistency of performance indicators, the necessity of advanced testing, and the confirmation of interconnection.
2.3, the new network business operation plan
Confirmation of business process
Installation plan
Plans to switch to a new network
2.4, design review
3.0. Construction and Testing of Network System
3. 1, installation work
Prepare in advance
Process supervision
3.2. Testing and evaluation
Connection test
safety test
performance trial
3.3. Work plan for switching to the new network
9, network platform operation management
1.0, network system operation and maintenance
1. 1, user metric
User management, user training and user consultation
1.2, formulate maintenance and upgrade strategies and plans.
Determine the strategy
Device addressing
:: Review time
Upgrade time
1.3, implement maintenance and upgrade.
Key points of external contract
Internal realization point
1.4, backup and data recovery
Data storage and processing
support
data recovery
1.5, Configuration Management of Network System
facility management
software
Network configuration diagram
2.0, network system management
2. 1, network system monitoring
Network management protocols (SNMP, MIB-2, RMON)
Monitoring Network Performance with Tools (LAN Monitor)
Use tools to monitor network failures.
Using tools to monitor network security (intrusion detection system)
Checkpoints for performance monitoring
Line fault checkpoint
Security monitoring checkpoint
2.2, fault recovery analysis
Key points of fault analysis (LAN monitoring program)
Main points of troubleshooting
Key points of writing fault report
2.3, system performance analysis
Key points of system performance analysis
2.4. Countermeasures for potential safety hazards
Analysis of potential safety hazards (investigating losses, collecting safety information and finding out the reasons)
Key points of intrusion detection
Key points of dealing with computer virus (anti-virus measures)
3.0, the evaluation of network system
3. 1, system evaluation
Limitation of system capacity
Analysis of potential problems
Key points of system evaluation
3.2. Suggestions for improving the system
System life cycle
System economic benefit
Scalability of the system
Put forward the main points of improving the system.
10, network system implementation technology
1.0, network protocol
Commercial network protocols (SNA/APPN, IPX/SPX, AppleTalk, TCP/IP).
Commercial protocol (XML, CORBA, COM/DCOM, EJB)
Web services (WSDL, SOAP, UDDI)
2.0, reliability design
Hardware high reliability technology
Software high reliability technology
High reliability technology of system maintenance
fault-tolerant technique
Communication quality
3.0, network facilities
3. 1 xDSL modem
3.2, ISDN router
connect
Function (non-communication control function, NAT function)
3.3 FRAD (frame assembly/disassembly) and cladding (battery assembly/disassembly)
connect
function
3.4. Remote Access Server
Function and mechanism
3.5. Office Personal Handheld System (PHS)
Functional characteristics of digital cordless telephone
3.6. Relay Hub
Two-speed hub (function and mechanism)
3.7. Functions and mechanisms of L2, L3, L4 and multilayer switches
3.8. Functions and Control of IP Router
3.9, virtual network (function and mechanism)
3. 10, * * Other protocol storage (multi-protocol router, IP tunnel)
4.0, Network Application Services
4. 1, address service
Mechanism, DHCP, IPv6 (mechanism and transmission technology)
4.2, DNS (function, mechanism)
Domain name, FQDN
4.3. E-mail (function, mechanism)
SMPT, pop music, mime, IMAP4, LDAP
Mailing list
Internet mail
4.4. Electronic news (function and mechanism, NNTP)
4.5.Web services (functions and mechanisms, HTTP)
4.6. Load Distribution (Web Exchange)
4.7. Electronic authentication (function, mechanism, authentication authorization, electronic certificate)
4.8. Service mechanism
Service provider, provider roaming service, dial-up IP connection, CATV connection, IP telephone, Internet broadcasting and multicast, e-commerce, e-government, mobile communication, EZweb, host service provider, EDI (rules, forms, WEEDI), B2B, B2C, ASP, data center.
1 1, new network technology
1, optical fiber network
ATM-PDS、STM-PDS
passive optical network, pon
2. Wireless network
Mobile phone systems (WLL, WCDMA, CDMA2000, TD-SCDMA)
High-speed fixed wireless access (FWA)
802. 1 1a、802. 1 1b、802. 1 1g
Microwave access (MMDS LMDS)
Satellite access
Bluetooth access
3. Central network
IPoverSONET/SDH
IpoverOptical
IpoverDWDM
4. Communication services
All-weather IP connection service (leased line IP service)
Local IP network (NAPT)
Ipv6
5. Network management
Network management based on TMN
Network management based on CORMBA
6. Grid settlement