Everything in Shanghai is OK. Don't go to his company to complain. It's no use.

Responsibilities and related workflow of "962000" Transportation Management Complaint Telephone

The main duty of "962000" Transportation Management Complaint Telephone is to handle and answer the public's inquiries, suggestions, complaints and favorable comments on buses, taxis, rail transit, long-distance road passenger transport, road freight transport, automobile maintenance, driver training, parking lots (garages) and other industries in this city according to relevant laws and regulations, so as to further protect the legitimate rights and interests of urban transportation service objects and strengthen the supervision of transportation service operators.

A, all kinds of complaints reply period:

? Bus and tram: reply within 20 days from the date of accepting passengers' complaints or complaints.

? Taxi: After accepting a complaint, it should be handled within one month from the date of acceptance, but if the situation is complicated, it can be handled within three months.

? Rail transit: reply within 15 working days from the date of accepting the complaint or appeal.

? Other industries: make corresponding reply within 30 days from the date of accepting the complaint.

Two. Time limit for handling other matters:

? Consultation: reply within 15 working days from the date of accepting the consultation.

? Suggestion: Give a reply within 20 working days after accepting the suggestion.

? Praise: it will be implemented within 20 working days from the date of receiving praise.