The tools used in the DMAIC definition stage of Six Sigma Black Belt Training include: general survey, focus group, dashboard or interview, Plato, flow chart, Carnot factor analysis matrix and other tools. The method of DMAIC definition stage is as follows:

1. Confirm the key quality factors of the project.

That is, identify customer groups, classify, evaluate data, analyze customer voices (VOC, customers' specific ideas and needs), turn customer needs into key quality factors, and combine them with enterprise strategies.

2. Establish the knowledge of the project team.

It includes problem statement, project scope evaluation, goal setting, project team selection, role definition and knowledge development.

3. Define the flow chart

That is, connecting the client to each process, trying to reorganize the enterprise process, and confirming the flow chart with the consent of the important members of each process in the enterprise, which is often made by SIPOC method.

Extended data:

Location of DMAIC model:

DMAIC model is now widely regarded as a more operational model to implement 6sigma. DMAIC is suitable for those processes or products that already exist but cannot satisfy customers or run effectively.

DMAIC is the most important and classic management mode in 6σ management, which mainly focuses on the quality improvement of existing processes. All professional statistical tools and methods involved in 6σ management run through every link of 6σ quality improvement project.

Baidu Encyclopedia -—DMAIC Mode