Instruct nurses' etiquette duties

Importance of nursing service in guiding nurses.

With the transformation of modern medical model, patients' spiritual needs have also increased while pursuing higher material needs. In the process of seeking medical treatment, patients need not only doctors with superb medical skills, but also nurses with good quality to serve them. At present, patients' desire for the service of the guiding nurse is getting stronger and stronger, and most patients urgently need the enthusiastic service of the guiding nurse. Especially for newly diagnosed patients and critically ill patients, because they are new here, the environment is unfamiliar, the condition is complex and the time is tight, they need the enthusiastic help of guiding nurses. If the guiding nurse can give timely and appropriate guidance, it will not only provide convenience for patients, but also enable them to seek medical treatment quickly in the shortest time and save patients' lives. It not only provides timely service for newly diagnosed patients, but also relieves the tense doctor-patient relationship.

The role and function of guiding nurses.

With the continuous development of nursing specialty, the roles and functions of guiding nurses are increasing. In recent years, people's requirements for nursing specialty have been continuously improved, and the role scope of the guiding nurse has been continuously expanded when the newly diagnosed outpatients need the service of the guiding nurse. First of all, they are caregivers. They should not only use their professional knowledge and skills to meet the physiological, psychological, social, cultural and emotional needs of patients during the illness, but also play the dual role of consultants. They must use their knowledge and ability to provide them with suggestions according to the specific conditions of patients and their families, including teaching or answering their doubts and related medical insurance policies to patients and their families. They should also act as communicators, including collecting data and transmitting information. In order to meet the individual needs of patients, the nurses who guide outpatient clinics must communicate with patients, their families, doctors, colleagues and other medical workers to meet the needs of patients to the greatest extent, and pay attention to coordinating the relationship with various personnel in the nursing process to ensure good nursing quality and establish a credible position of the hospital in the eyes of patients.

Quality requirements of guiding nurses

In addition to the concept of serving the people wholeheartedly and lofty dedication, guiding nurses should also have higher service standards, standardized language behavior, keen insight and professional responsibility. What do you think? Holistic care? Concept. Guide nurses should not only be compassionate, but also put themselves in the patient's shoes and treat the patient as a patient and a social person. Guide nurses should not only have solid medical knowledge, rich clinical experience, skilled operating skills, flexible adaptability and good psychological emergency level, but also have rich knowledge of other marginal disciplines related to medical knowledge.

Professional category of guiding nurses' work

The job of a guiding nurse seems simple, but it is not. Instructing nurses should not only provide guidance, triage and nursing observation for each patient, but also provide special services (guiding nurses, guiding laboratory tests and drug guidance) for special patients such as the elderly, seriously ill patients and disabled people, so that they can deal with various emergencies in a timely and correct manner. The guiding nurse should not only accept the consultation of various patients, but also give appropriate answers, so that patients can understand many questions they want to know in clear and clear language. For example, which subject should I fail for a certain disease? What exactly do you need to check? What should be paid attention to in treatment and nursing, and so on. The service providers of guiding nurses should be able to properly handle the contradiction between doctors and patients, play a bridge role between the hospital and society, reduce misunderstandings between doctors and patients, and let patients feel close to the hospital. In the post of guiding nurses, we should do a good job in health education and publicity, send patients to the hospital for medical guidance, and actively introduce the characteristics, structure, equipment and environment of the hospital to patients, so as to continuously expand the influence of the hospital in society. In addition to timely, patient and meticulous guidance, maintaining medical order and providing patients with an orderly, quiet, clean and warm medical environment, we should also actively solicit and listen to patients' opinions, suggestions, demands and wishes on the hospital in time and feed them back to the relevant hospital management departments in time, so as to facilitate the hospital to carry out its work better.

Guide the management of nurses' work quality

First, carry out comprehensive quality education before work.

The leaders of this hospital attach great importance to the guidance work and the selection of guiding nurses. In order to let the patients who come to our hospital get the timely and satisfactory quality service from the guiding nurses, not only the staff have been carefully selected, but also they have been fully trained.

1, cultivate the thought of love and dedication.

First of all, we should carry out ideological education on the guidance nurses, learn the significance of guiding diagnosis and the importance of job responsibilities, as well as the professional ethics that the guidance nurses should abide by, so that they can love their work from the bottom of their hearts and cultivate the idea of serving patients wholeheartedly.

2. Organize professional knowledge learning

Organize and guide nurses to learn clinical professional knowledge, improve their post service skills, learn health education knowledge, improve their service ability, and learn the ability of triage of acute and critical diseases, so as to win time for saving patients against time.

Two, strengthen the guidance of nurses etiquette standard service training.

The hospital has prepared uniform and beautiful clothes and headdresses for guiding nurses. Their appearance, words and deeds, and manners were trained, and they were required to be enthusiastic, dignified, generous and polite when receiving patients. As soon as the patient entered the hospital, he felt a warm, generous, smiling, comfortable, natural and harmonious medical environment. A good first impression can win the trust of the hospital and bring social and economic benefits.

1, language communication skills training

The outpatient service desk of the hospital receives patients and their families from all walks of life every day, and there are many elderly people, women and children with different cultures, which brings certain difficulties to the work of guiding nurses. They need to have certain communication skills to be competent for guiding work.

Therefore, it is necessary to train the guiding nurses in language accomplishment and polite language, and ask patients to say hello when they enter the door, say hello when they answer questions, and send them out when they go out, so as to make patients feel cordial and happy and enhance the relationship between nurses and patients.

2. Non-verbal communication skills training

In the reception work, the proper appearance and behavior of the guiding nurse can bring visual beauty and psychological security to the patients. As the saying goes: the eyes are the windows to the soul? Then the hand is the antenna of the soul and the second pair of eyes. In the process of receiving patients, we should not only have sincere eyes and friendly gestures, but also have a standardized and elegant posture and a decent smile, and communicate effectively with patients, so as to truly safeguard their health and win their trust. Providing children's carts for patients with children free of charge not only reduces the burden on parents of young children, but also sends them a care.

Thirdly, cultivate the service consciousness of the guiding nurses.

When patients come to a strange hospital, they will feel lonely, nervous and anxious because they are unfamiliar. The guiding nurse should greet the patients with kindness, initiative and enthusiasm. ? Hello, can I help you? What's the matter with you? ? And lead patients to register and see a doctor; For those who consult questions, be more patient, more sympathetic, more concerned and more careful; The reception of the elderly and the disabled requires loving care and enthusiasm to accompany them to see a doctor, so that patients who come to see a doctor feel at home.