Caesar Castle Piano Warranty 10 year. Specially set up special maintenance service personnel for Caesar Castle series products to provide you with more professional services. Is the only company in the industry to set up a specific brand maintenance personnel.
Warranty scope of Zhujiang piano
1. According to the invoice date, debug and arrange the parts free of charge within one year from the date of sale.
2. Subject to the invoice date, the free warranty scope within three years from the date of sale:
Pianos with the following serious quality problems can be returned.
(1) The pin of the chord shaft is loose, and the standard pitch cannot be guaranteed;
(2) the iron plate is broken;
The piano with general quality problems can be replaced and repaired free of charge.
(1) The soundboard ribs are degummed or cracked, and the chords are degummed or cracked;
(2) The key is deformed or degummed, and the film on the surface of the key is cracked;
(3) The hammer felt is not firmly bonded and degummed;
(4) The shell is cracked due to poor adhesion, and the paint on the shell is cracked;
(5) The pedal is broken due to poor material.
Non-warranty coverage
1. Piano damage and failure caused by failure to comply with the requirements of the maintenance manual;
2. Normal debugging and parts arrangement beyond the one-year warranty period;
3. Damage caused by transportation, moving or other accidents; (including those caused by piano master or others)
4. Damage caused by other force majeure factors.
Warranty method
When using the piano, if you need maintenance service or repair service, please be sure to contact your local dealer. They will serve you wholeheartedly and won't do it themselves.
Pearl River pianos are usually equipped with matching piano benches, curtains, special piano scrubbers and keyboard covers.