Company's annual work schedule (I) 1. Strengthen study and improve the overall comprehensive quality of the property management department.
2. Continue to strengthen the management and protection of Airport Road, build the first road in Guangxi with practical actions, ensure the smooth progress of the "urban and rural cleaning project", and do a good job in the inspection of political tasks such as creating a city.
3. Continue to strengthen the emergency repair of street lamps and road facilities, ensure that the lighting rate of street lamps is above 98%, and the road facilities operate safely and well, and further institutionalize the maintenance work of the property department: that is, routine inspection once a week to maintain the high guardrail of the expressway; _ Routine inspection and maintenance of the base station once a month; Conduct routine inspection and maintenance of the company's electrical equipment once a month, and do a good job in energy conservation and emission reduction.
4. Continue to strengthen road administration, strengthen law enforcement, strictly follow the requirements of the Regulations on Urban Road Management and the Notice of the Municipal Council on Strengthening the Management of Airport Road Excavation, severely investigate and deal with acts that damage the municipal infrastructure of airport roads, severely crack down on uncivilized phenomena such as vehicle leakage and muddy wheels on the road, and resolutely stop unauthorized excavation of airport roads.
5. Continue to strengthen the coordination with the Airport Road Reconstruction Project Construction Headquarters, and deal with the problems of Huilongqiao mountain pavement, street lamps, facilities, sewage pipe blockage and local collapse.
6. Strengthen the inspection of road facilities to prevent road facilities from being destroyed and street lamp cables from being stolen.
7. Further strengthen the construction of airport road sub-center of municipal public digital platform.
8, to carry out the work of production safety.
9, complete other tasks assigned by the leadership.
Company's annual work arrangement (II) I. Market and customers:
1, customer maintenance: we should pay attention to the following two points: First, continue to promote the deep excavation of key customers. The second is to cultivate the emotional sublimation of strategic customers. Avoid problems such as untimely return visits, monotonous communication methods, and soft word-of-mouth failure to meet customer needs in previous work. , and improve working methods, so that customer relations reach a new level.
2. Customer development: First, increase the development of channel customers. At the same time, we have carried out various brainstorming cooperation within the scope of new customer groups, such as learning from the successful cases of the company's cooperation in hotels and community banks. Since the beginning of the year, we have achieved good results and opened up new territory for the in-depth cooperation of the company's channel innovation.
3. Market trend: Pay more attention to information collection and communication with customers. Keep up with customers' new marketing ideas, stand out from the crowd at the same time, and cooperate with channel development and channel mining.
4. Competitors: according to their own advantages and resources, adjust the market strategy, keep up with customers, and at the same time pay proper attention to other competitive market behaviors, take the essence and discard the dross.
5, customer category analysis: learn to grasp the big and put the small and make good use of the 28 th rule, everything starts from the details. In the communication with customers, we should have certain confidence and determination to win over key customers, use our brains and concentrate on conquering them. Maintain normal communication with other customers, and develop and maintain them appropriately.
6. Take advantage of the situation to carry out multi-party cooperation. Because the units are interrelated or cooperate with each other, they should cooperate in various ways, give full play to their respective strengths, and achieve twice the result with half the effort.
Second, sales rebates and discounts:
Pay attention to the bad phenomenon in the payment process, communicate well in advance to prevent this phenomenon from happening again. In principle, it is strictly in accordance with the company's payment management system and classified according to different cooperation, and special customers will collect money in time when they decide the time.
In terms of discount, we should maintain unity, refuse to take price as the weight of negotiation, and pay more attention to the control of company cost in the process of making orders.
Third, communication:
1, establish and improve its own sales ledger, timely reconcile with finance, handle accounts, invoicing and many other issues.
2. Pay more attention to the communication with the procurement logistics department in the sales process, so as to make the commodity circulation smoother.
3. Keep good communication with the product planning department and improve the overall plan in channel development and new marketing methods.
4. Internal communication, focusing on the company and the overall situation, and learning from each other.
Work objectives and self-requirements for the fourth quarter and month:
1, strictly abide by the company's rules and regulations, and improve their professional quality. For example: punching in and out of work, visiting, filling in statements, performance appraisal and other requirements.
2. Performance target: The fourth quarter is an important closing stage of this year's work, and it is the closing year of this year's work. This year's harvest results depend on the sales situation in the fourth quarter, so first of all, we should keep up ideologically and strictly demand performance requirements and customer development.
(1) There were more than 10 customer transactions in this quarter, with a turnover of over 300,000.
(2) Not limited to the development and maintenance of enterprise customers, we will add five potential and intended new customers outside the industry every month, and at the same time develop 1 industry cooperative customers or collaborators every month. Ensure the injection of fresh blood in the process of business development and make good reserves for the work in the second half of the year.
3, strengthen learning, improve their management level, correct their awareness of being managed.
The ideas and methods have been basically expounded here, and many details need to be perfected, but I know very well in my heart that without a complete idea and solid implementation, and without passionate long-term efforts, all the goods will not be received. I have been in the company for so long, and only this year will I start preparing from the beginning of the year, and I firmly believe that there will be gorgeous flowers at the end of the year!
Company's annual work arrangement (III) For the smooth operation and development of xx Property Company, we will provide efficient and high-quality services for the owners and tenants, complete various property management and economic indicators entrusted by the owners, and give full play to the maximum function of the property, so that xx Property can constantly sum up management experience, improve the level of property shrubs, actively participate in market competition, expand the scale of management, and finally go to the market, completely transform into operational property management, and obtain the best economic benefits.
I. Staffing and Training Plan
This year is the first year of operation of xx Property Management Company. Implement two brands (1.xx property management company's 2.xx management center) as a team. On the basis of retaining the function of the original xx center, it will finally go to the market through the operation of xx property. According to the unified management arrangement of the factory, it is planned that the company will have 37 employees, including 7 managers, who will participate in the training according to the factory training arrangement.
Second, on behalf of the rent, collection plan
According to the entrustment requirements of property management in the factory, the xx building and other property buildings to be built will be rented on behalf of others. It is planned that the rental rate of the house entrusted by the xx building is greater than 96%, and the rental income this year is not less than xx million yuan. Complete the collection and payment of water and electricity heating and expenses as required to ensure the normal operation of the property under its jurisdiction.
III. Income plan (property management fee, rent, agency fee)
This year, the property management fee is xx million yuan, the rent and agency fee is xx million yuan (xx×20%), and one * * * xx million yuan. Among them, the property fee and agency fee of xx building total xx million yuan, and other income is xx million yuan.
Fourth, the cost control plan
This year, the cost will be controlled within xx million yuan (excluding the repair cost above xx yuan), including:
1. The total salary of personnel including three payments is: xx million yuan (calculated according to the current 48 employees).
2. Self-funded utilities: xx million yuan.
3. Tax: xx million yuan.
4. Others: xx million yuan.
Verb (abbreviation for verb) business expansion and income-generating plan
1. It is planned that Liangyou Home Economics Service Company will be officially put into operation before the end of February, with an annual income of not less than 20,000 yuan.
2. Organize and set up a research group to expand the scale of external management, assign a special person to be responsible, and strive to expand the scale of property management by not less than 5,000 square meters before the end of the year to achieve profitability.
Six, comprehensive management and fire safety work plan
1. Maintain the title of comprehensive management advanced unit in Tianshan District and strive for the title of advanced health unit.
2. The 24th of each month is the inspection day. Organize relevant departments to conduct a comprehensive "four prevention" inspection of buildings, find hidden dangers and rectify them in time to prevent all kinds of accidents to the maximum extent.
3. Complete all the work required by the fire department and the general office.
4.5 In August, organize secondary safety, engineering and sanitation personnel to participate in the use of fire-fighting facilities, and carry out anti-drug publicity and fire-fighting publicity in combination with legal publicity month, anti-drug day and fire-fighting day, at least three times a year.
5. Ensure the public security and fire safety of the property under its jurisdiction, put an end to major public security accidents and all fires.
Seven, building maintenance, facilities and equipment maintenance plan (determined according to the time of building demolition)
1. Cleaning, painting and reconstruction of external walls along the street of buildings.
2. Maintenance and painting inside the building.
3. Cleaning, repair and maintenance of the central air conditioning system of the building.
4. Maintenance, cleaning and debugging of fire alarm system.
5. Replace the piping system.
Annual Work Schedule of the Company (IV) 1. Strict management, efficient communication and happy work.
Give full play to the enthusiasm and initiative of employees, cultivate their various abilities, make employees versatile, strengthen technical exchanges and learning between stores, and improve the overall technology and skills of the department. Strengthen communication with employees through various forms, actively publicize the company's corporate culture, enrich employees' thoughts and consciousness, and strengthen the publicity and learning of corporate culture. Reverse employees' thinking and work style, improve the service level of the department, thus creating good conditions for employees to work happily and forming a United, nervous, lively and harmonious atmosphere.
Second, it is imperative to save energy and reduce consumption and control costs.
Based on the current energy consumption situation of our company, the energy-saving potential is huge, and the engineering department will concentrate on energy-saving transformation of equipment. After xx years, the company's energy consumption will be controlled at a more reasonable level. In the maintenance management of maintenance materials and equipment, we adhere to the principle of independent solution without looking for manufacturers, recycling and assembling, sort out scattered materials and resources in various stores, avoid repeated procurement, strengthen inspection and maintenance before the peak of equipment failure in all stores of the company, delay the aging period of equipment and strictly control maintenance costs.
Third, active maintenance, high quality, high efficiency and satisfactory service.
Change passive maintenance into active maintenance, and change post-event maintenance into pre-event maintenance, improve the service level of maintenance operators, and provide strong hardware guarantee for the company to build a brand. Starting with the satisfaction of front-line departments and ending with the satisfaction of customers, we strive to improve the quality of maintenance and repair.
On the basis of absorbing the quality and effect of xx project work, we constantly sum up experience and deeply realize the necessity and importance of regular inspection of engineering work in various stores. Standardized engineering management must clearly grasp and understand the management dynamics and entity quality on site, find and solve problems in time, and standardize production behavior, which will greatly promote the good management of the whole engineering pipeline system. In xx, we will focus on the following work:
(1) Pay active attention to safety, fire prevention and theft prevention. Carry out work.
(2) Establish service awareness and strengthen communication and coordination. Better complete the company's related outreach work.
(3) strengthen inspection, timely rectification, and correctly understand yourself at work.
(4) Carry out daily inspection and implement safety and fire prevention work.
(5) It is necessary to strengthen ideological exchanges with employees and master their mentality and stability.
(6) Improve the work service process, and strengthen initiative, coordination and coordination with various departments.
(7) Reasonably regulate the economic operation of equipment and strictly control leakage.
(8) Strengthen the market price management of materials, equipment and accessories, and clarify the prices of various accessories and materials to control the cost.
(9) Strictly control outsourcing projects, and water, electricity and maintenance projects must be solved by themselves. Try to control the outsourcing of large-scale equipment maintenance and control the cost.
(10) Repair the old and make use of the waste, and tap the potential of employees.
(1 1) Strengthen the training of personnel's service consciousness, strive for multi-functional personnel through the training of work skills, improve the second-line image and promote the work quality of the administrative department to a higher level.
(12) resolutely implement the company's regulations on energy management, strengthen the monitoring of the use of water, electricity, gas and oil in various stores, compare the monthly expenses, and notify the user departments to control the cost.
(13) Do a good job in the construction of Store No.5 and the central kitchen.
Company's annual work arrangement (V) If a property management company wants to be in an invincible position in the fierce market economy competition and shape its own brand image, it must implement the personnel system of "people-oriented", "those who are capable go up and those who are mediocre go down", so as to achieve clear rewards and punishments, stimulate morale and let employees do their best. According to the above management ideas, the annual work plan of xx is formulated.
I. Management objectives
1. This year, X international quality system management mode was introduced for management.
2. If the qualification level of the property management company is upgraded to X-level qualification certificate, it can expand its business through bidding, so that the property management company can continue to grow and create better economic benefits.
3. Make one of the two management points currently managed meet the standard upgrade requirements of the community office.
4. The economic indicators are achieved: the income is X million yuan; Profit × ten thousand yuan.
Second, the management measures
1. Establish and improve the management system of the property management company, including the organizational structure, post responsibilities and operation system, and manage the property by using modern management science and advanced technology in combination with the actual situation of the existing management facilities of the property management company.
2. In view of the low cultural quality, weak service awareness and single technical level of employees in property management companies, various forms of on-the-job training are carried out to make every employee realize the importance of his position and realize various functions. In the property management company, we will carry out the activities of "hard training internal strength and repairing external image" to improve employees' sense of responsibility and service.
3. Introduce the X quality certification system, monitor the implementation of each system, and ensure the specialization, standardization and effectiveness of management and service.
4. Actively participate in the bidding work organized by the Housing Authority and community offices, and explore new real estate markets.
Third, property management and service content
1. Collect, sort out and compile all kinds of files such as property right data, housing management quality, equipment and facilities data, financial data, property management operation and so on of each management point, and file them in a unified way.
2, in strict accordance with the requirements of X international quality system standards, combined with the evaluation standards of excellent organizations, responsible for the formulation of quality assurance manuals, program documents, working procedures and other rules and regulations.
3. Prepare the annual property management work plan every year, and carry out the work as planned.
4. Coordinate with relevant government departments and units according to policies and regulations to ensure a good external environment for management.
5. Make the annual maintenance plan of houses, equipment and facilities, and equip professional engineers and technicians to be responsible for the maintenance of houses and various facilities and equipment. The intact rate of the house is 65,438+000%, and users are invited to apply for maintenance 24 hours a day to provide daily maintenance services for all kinds of engineering equipment.
6, do a good job of cleaning and greening maintenance of public parts, to ensure a clean and beautiful environment.
7, equipped with security personnel responsible for 24-hour security work, to ensure that public security and fire accident rate within 0. 1‰, responsible for vehicle management, to ensure the orderly parking and driving of vehicles.
Fourth, service.
1. Housing intact rate 100%. It is required not to destroy the facade, change the use function, and build indiscriminately.
2. The qualified rate of construction equipment maintenance is 100%, and the hydropower facilities need to be maintained with the report.
3. The sanitary cleaning rate is over 98%, and it is required that Nissan will clean up, but there will be no overnight stay, no sanitary corners, mosquitoes and flies, breeding grounds and littering.
4. The customer satisfaction rate is over 98%, and all management and services are required to be timely and accurate.
5. There are no major fire, criminal and traffic accidents in the management point, and the incidence of public security accidents is below 1%.
In a word, if a property company wants to be in an invincible position in the fierce market economy competition and create its own brand, it must move towards institutionalized, standardized and scientific management.