Summary of Nursing Etiquette First of all, I would like to thank Director Su for training nurse etiquette for us in spite of his busy schedule. Because of you, we have the service brand "Winter Plum Care", which is an example for angels in white to learn from. We admire your tireless teaching from the bottom of our hearts! Thank you!
As the saying goes, there is no Fiona Fang without rules. "Nurse Etiquette" is like a bright light, guiding angels in white to move forward all the way, and every basic principle of her contains the standard of being a man; Her five functions are the magic weapon for medical staff to publicize their professional image and win social recognition. It seems that every profession has its own specific dress code, and the nurse etiquette has strict rules for nurses from head to toe: sacred and beautiful nightingale hat, flawless nurse skirt and elegant light makeup, presenting patients with a clean, tidy, hygienic, simple and dignified angels in white! Dignified sitting posture, elegant standing posture and light gait tell us how to sit, stand, walk and walk at work.
A knowing smile is often worth a thousand words, which makes people feel happy and forget their troubles for the time being. Every day, we are faced with people suffering from different diseases and even struggling with them. For medical workers, smile is like a master key, which opens the familiar and unfamiliar door between nurses and patients, wins the trust of patients with sincere smile service, and narrows the distance between nurses and patients, thus reducing the psychological pressure of patients and eliminating the strangeness and fear between nurses and patients. Every morning when we follow the head nurse to change shifts, we will see her kind smile and ask the patient, "Did you sleep well last night?" Did you have breakfast? If you have any requirements, please feel free to tell us, as long as it is within our power, we will do our best to meet you! "A simple greeting is actually insignificant to us, but it is like a warm current in the hearts of patients, warming their fragile hearts tortured by diseases.
Language communication is a bridge between people's hearts. Greetings should be polite. There is a saying in China that "politeness is no stranger to many people", and polite expressions such as "Hello, please, thank you, sorry" should be frequently mentioned. When patients are depressed and lose confidence, they should be comforted and encouraged. Don't be sarcastic, blame or ridicule patients. For uncooperative patients, persuasive and mandatory language should be adopted, such as "patients can adjust the infusion speed at will"; We should keep the patient's privacy secret; For the examination results that affect the patient's treatment, we should choose the appropriate time to gently inform the patient's family, avoid talking about the patient's condition behind his back, and avoid unnecessary disputes caused by improper language.
Nonverbal communication also plays an important role in dealing with the relationship between nurses and patients. Especially the first impression, because the first impression can be deeply rooted in people's hearts. If you give patients a good first impression in the communication process, it will certainly be beneficial to future communication; The opposite is not the case. The eyes are the windows to the soul. Through eye contact, the patient's emotions will be beyond words. At this time, nurses should give care and understanding. The nurse's calm eyes can make panic patients feel safe; Warm eyes can warm lonely patients; Encouraging eyes can enhance the self-confidence of patients with depression; Concentrated eyes can bring respect to patients with inferiority complex. Eye contact can help nurses judge patients' psychological state, which is beneficial to the treatment and rehabilitation of diseases. Whether it's the first impression, eye contact or a simple gesture, you should be cautious in communicating with patients and show them your best side.
When we watch the CD of "Winter Plum Care", have we ever thought about what we are doing at ordinary times? Believe that you can do what others can do!
Therefore, in the future work, I will redouble my efforts to understand patients more and complain less; More smiling face, less indifference; More care, less alienation. Adhering to the service concept of "winter plum care, humanistic care" and following the principle of "all for patients, all for patients, all for patients, all for patients", we will provide high-quality, efficient and convenient nursing services for patients, and conscientiously implement the service norms of "winter plum care", "Double Eight, Double Five and June 1" to bring health and happiness to every patient!
I was fortunate enough to attend the lecture on "Etiquette Training for Nurses in Shanghai Health System" organized by the Nursing Department of our hospital, and listened to the feelings of three experts on learning civilized etiquette, which was quite touching. Now let me talk about some of my own experiences.
Nursing etiquette is a kind of professional etiquette, a code of conduct followed by nurses in professional activities, and a comprehensive reflection of nurses' quality, cultivation, behavior and temperament. Including nurses' gfd, language application art, interpersonal and communication skills, and nurses' code of conduct. Nursing is a unique art. Wang Xiuying, a nursing expert, said: "Nursing can develop women's strength and beauty". The "strength" mentioned here is the gender charm and advantage of women; The meaning of "beauty" includes the etiquette of nurses. The artistic beauty of nursing work is reflected by the words and deeds, manners and gfd of nurses. Good manners can reflect nurses' cultural accomplishment, aesthetic taste and knowledge conservation, which is a manifestation of personal self-esteem and self-love. Nurses pay attention to etiquette in their work, which also reflects their respect and love for their posts, high sense of responsibility and dedication to their posts. Etiquette service can also bring a clean and comfortable living environment to each other, and at the same time create a friendly, cordial and healthy humanistic environment. In a certain sense, the image of nursing staff has been improved, and at the same time, it has shaped the good image of the whole unit.
Through the education of nursing etiquette, it can be clear that speech, manners, appearance and clothing can reflect a person's ideological cultivation, civilization and mental outlook. Everyone's civilization is not only related to their own image, but also affects the mental outlook of the whole hospital and even the spiritual civilization of the whole society.
Nursing etiquette is definitely not simply manifested in the appearance of nurses, nor is it limited to facial modification and standing, standing, walking and so on. The essence of nursing etiquette is the problem of being a man. The nursing service object is a special group, whose psychological state is more sensitive and fragile, and it may cause different emotional reactions to every move of nursing staff and every detail in nursing work. Nurses are in a dominant position in the nurse-patient relationship, so they should actively adjust their emotions and integrate the good mentality beneficial to the clients into their sympathy, understanding and caring feelings. Only when the use of nurses' language achieves the perfect combination of thoughts and emotions can it really play the most effective communication role. Nonverbal behavior includes modifying a person's external image and appearance, as well as gestures and actions. In nursing activities, the correct use of nonverbal behavior can give full play to the greater effect of silent notification than that of audio notification. When the patient was admitted to the hospital, he smiled and introduced himself and the environment kindly to eliminate the anxiety caused by strangers. Ask about the illness in time, answer questions patiently, explain the work and rest system and matters needing attention in detail, and help patients complete the role change as soon as possible; A warm word, a gentle and healthy gesture, and a natural and friendly expression can all prompt patients to speak their minds, facilitate nurses to discover patients' existing and potential psychological problems, make patients get comfort, understanding, help and encouragement in communication with nurses, effectively eliminate patients' tension and anxiety, actively cooperate with various treatments and nursing, and strive for an early recovery. It avoids that the relationship between nurses and patients has been limited to simple injections, dispensing drugs, mechanically executing medical orders, completing some technical operations and simple life care for a long time, and there is a lack of proper communication and exchange between nurses and patients.
Summary of Nursing Etiquette Chapter 2 When it comes to nurses, people always see the gentle female image in white. The images of nurses in film and television works are all young and beautiful. A swallowtail hat cocked high, a white coat with a shaved waist, and a pair of white nurse shoes, radiant and light as a swallow, shuttled through the ward. Absolutely beautiful. People call nurses "angels in white", but the reality of "angels" is not as beautiful as the title. How many people know the hardships and difficulties behind this, and who can really appreciate the pain and joy of engaging in nursing work? To this end, I have personal experience and feelings.
I feel that nurses are holy and beautiful since I was a child. When I was 20 years old, I had a dream of being a nurse. When I put on my nurse's uniform and stepped into the ward for the first time, I saw dying figures and begging eyes. From then on, I had a mission: I understood the value of nurses and the selfless dedication behind "angels". Every day, I put myself into my work with a smile and a happy mood, constantly shuttling in the ward, taking patients' temperature, giving them injections and giving them puncture, which hit the nail on the head; When the patient's respiratory tract is blocked by phlegm, it is comfortable to dredge it; When the patient has a high fever, patiently do an alcohol bath for him, and the patient's high fever finally recedes, and his heart is comfortable; I feel very comfortable when I see the patient I care for recover. When I saw faces from unfamiliar to familiar, from the pain when I was admitted to the hospital to the radiant when I was discharged, I felt a relief. I remember when a patient left the hospital, he said to me: You have a beautiful smile. Although it is just a very common sentence, it makes me very moved. As an ordinary nurse, I don't ask for gratitude, return, flowers or applause. I just hope that we can get respect, understanding and support while paying tolerance and love.
Are nurses really carefree? No, nurses have their own troubles and pains. When patients don't understand, I also cry; When I make mistakes at work, I will regret it, too. When I was young, I was a girl who loved beauty. Like ordinary teenage girls, I pursue fashion and want to dress up as an angel. I like flowing long hair and crystal clear jewelry. However, as a nurse dealing with infectious diseases, in order to abide by the nurse's etiquette and protect herself, she had to put her long hair up high and leave her exquisite jewelry in the boudoir for people to enjoy. It is often three layers inside and three layers outside, wrapped tightly. When wearing a big round hat and a double mask, only two eyes are blinking, not to mention that others don't know you, and they don't even recognize themselves. The special profession of nurses, frequent three shifts, especially the long night shift, makes people physically and mentally exhausted. When I first came to the hospital, my face was red and watery, but after a few years on the night shift, I fell down, yellow and faded. Because the biological clock is reversed, I can't eat well or sleep well, and the taste is only known to myself.
How to establish a good nurse-patient relationship, I think we should pay more attention to some details. In the communication with patients, I think the details are mainly manifested in: more love, better patience, stronger sense of responsibility, enthusiasm for patients, careful nursing, gentle and thoughtful action, serious attitude, rich expression, respect, consideration, courtesy, sincerity and care for people.
As a nurse, I deeply realize that only with dedication to nursing can we improve nursing quality and work efficiency. To this end, we must do the following:
1。 Establish the idea of serving the people wholeheartedly, have ideals, morality, education and discipline, love socialism and its cause, and have the revolutionary spirit of constantly pursuing new knowledge, seeking truth from facts, thinking independently and being brave in innovation.
2。 Nursing is a comprehensive subject, which needs to constantly improve the cultural and professional quality of nursing staff, love nursing specialty, carry out continuing education and master new scientific knowledge through further study. Accumulate clinical experience through ward rounds and writing nursing experience, from theory to practice to theoretical sublimation.
3。 Establishing nurses' sense of responsibility in medical work is also a way to improve work efficiency. Nurses should master the basic theories, knowledge and skills of medicine and nursing, understand the new progress of nursing theory and technology, and play their due role.
Nurse-patient communication is an indispensable part of nursing work and an important means to reduce medical disputes. Only by constantly understanding and mastering patients' ideological, emotional and psychological needs, strengthening communication and coordination with patients and improving the relationship between nurses and patients can we ensure patients' physical and mental health.
As the first batch of high-quality nursing service demonstration wards in the hospital, I naturally feel a lot! All the nursing staff in the second department of our hospital took active actions and devoted themselves to the "quality nursing service" activities.
In the past nursing work, we emphasized treatment, neglected basic nursing, and didn't deeply understand patients' life needs. In carrying out the work of "quality nursing", I deeply feel that angels in white is not only kind to patients, but also caring for patients in life and treating them as relatives. Only by doing a good job of high-quality nursing service can we alleviate the worries of patients' families. In the process of creating high-quality nursing service, the name of the responsible nurse is clearly marked on the wall of each ward in our second department, and patients are patrolled according to the nursing level, so that patients can get the most timely care. There is a nursing team. At 7: 30 every morning, we smile and come to the ward for morning care, bringing sincere greetings to patients and their families. Due to the long hospitalization time, there are a lot of personal belongings everywhere under the bed, bedside table and windowsill. To this end, we help them clean up, keep the ward clean and tidy, and clean the beds, change sheets and quilts for patients. We came to the ward at eight o'clock to open water and cut nails for the patients. For patients who can take care of themselves, we should do more health education. From admission to discharge, nurses always communicate enthusiastically with patients and their families and listen carefully to their complaints. Oral care and perineal care were given to patients with serious illness and unable to take care of themselves. For patients who are semi-self-care or completely unable to take care of themselves, we assist them to turn over regularly, pat their backs, strengthen physical function exercise, seriously explain the importance of functional exercise, and obtain the cooperation of patients. In the afternoon, we will wash our hair for bedridden patients. At first, many patients felt uncomfortable or embarrassed and wouldn't let us wash their hair and wipe their bodies. We will kindly and patiently explain to them, and many patients have gradually accepted it. In addition, in nursing work, some patients need to go out for examination, such as electrocardiogram, chest X-ray and B-ultrasound. Therefore, we will accompany patients who need to go out for examination and strengthen the work of accompanying patients for examination. From paying attention to therapeutic nursing in the past to strengthening basic nursing. Although it's hard to work every day, when we look at the patient lying comfortably in a neat hospital bed, everyone's fatigue for the whole day is gone.
We try our best to do a good job in the quality nursing service chain: we have patients in our hearts-we can imagine patients in our eyes-we can see them, patients in our ears-we can hear them, patients in our hands-we can do it, patients around us-we can smell them, and health education revolves around patients-we can do it. Change passive service into active service, change "patients want me to do it" into "I do it for patients", and realize timely, in place, professional, standardized, safe and comfortable nursing. It embodies the service concept of "love, patience, carefulness, responsibility, sincerity and enthusiasm". We apply this "six hearts" to our work, and serve every patient with my "six hearts" so that they can feel at home in the hospital. We are their family and friends, and we will communicate with them sincerely. A beautiful smile and a simple greeting will warm their hearts. I treat patients and their families with smiles and sincerity. Creating a harmonious departmental atmosphere is the basis for us to provide quality services.
High-quality nursing is inseparable from the careful guidance of the head nurse, who often teaches us to start with every little thing and every detail. 10 month, 1 1, humanized flexible scheduling is implemented. The division of labor and cooperation of general nurses, clear job responsibilities, unified thinking, improved understanding, comprehensively and effectively improved the quality of nursing services, provided innovative and humanized services for patients, and was well received by patients. We have also continuously improved the service process, and achieved life care in place and safe treatment and care. Further deepen the patient-centered service concept, and persistently carry out high-quality nursing service demonstration ward activities, so that patients can really get benefits and achieve social satisfaction.
The job of a nurse is very ordinary. There are no flowers here and no applause here. It is imperative to be recognized by patients and society, and the effectiveness of this activity depends on every nurse. The strength of a person is small, the strength of a group is huge, and the work is done every day. The work is done by the efforts of each nurse sister, and the work is done by the unity of everyone. As long as each nurse sister is sincere, she can relieve the patient's pain with her heart and use the key well. Our value will be realized, the recognition of patients and society will be realized, and patients' satisfaction with us will be greatly improved than before. This is an affirmation and encouragement to our work, and we will feel that our efforts are worthwhile and meaningful!