1, employee anxiety assessment: Let employees fill out a short questionnaire, evaluate the scale according to the employee's personal situation, and master the anxiety level of employees in different aspects, so as to make a plan to eliminate anxiety that is more in line with employees' needs.

2. Communication skills practice: Through role-playing, let employees practice communication skills such as actively listening, respecting others' opinions and knowing the influence of their own words and actions.

3. Communication Skills Diary: Assign employees a communication skills diary task, and encourage employees to record their communication experiences, communication challenges, successes and failures, and find their own problems and improvement methods through reflection.

4. Conflict resolution case study: Let employees discuss a real conflict resolution case in the group, find possible solutions, and encourage employees to share their personal experiences and opinions.