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In order to eliminate readers' strangeness about CD-ROM attached to books and its borrowing, improve readers' self-service level, improve readers' ability to control information resources, and make readers truly master the library, university libraries should let readers know the rules and regulations of CD-ROM attached to books in the information literacy education for college students.
Such as: borrowing period, borrowing amount, late payment fee collection standard, CD borrowing procedures, etc. Readers should master the methods and skills of CD-ROM information retrieval.
University libraries can publicize and guide the rules and regulations, retrieval methods and skills of CD-ROM lending with books through the following channels:
Publicity through the bulletin board.
Set up a column on the library home page for lending publicity and guidance.
Publicize in the "Guide to Library Use" issued to freshmen.
Post the lending publicity and guidance materials in a prominent position in the CD-ROM reading room.
CD-ROM lending is a separate propaganda and guidance in the educational content of freshmen before entering the library.
Make a library with CD-ROM lending content, use training multimedia courseware to organize readers to watch and publicize and guide.
In the special lecture training on how to use the library, CD lending is introduced as a key content.
Adding CD-ROM information retrieval methods and skills to the teaching content of literature retrieval.
Create a satisfactory borrowing environment for readers. The staff of CD-ROM reading room should take readers' satisfaction as the ultimate goal of lending service, try their best to create a satisfactory lending environment for readers, and attach importance to and do the following work well:
1. Create a well-equipped reading environment. CD-ROM mainly extracts, explains, supplements or expands the contents of CD-ROM books by means of audio, video, pictures, words, etc. It can only be read after the computer hardware is running normally and the software required for CD-ROM reading is installed.
The computer equipment configuration is too old, and the reading application software is not properly installed, which will affect the reading speed of the CD or make the CD unreadable.
In order to make the computer run in the best condition, the staff in the CD reading room should pay attention to the daily maintenance of the machine, update the hardware that can't work normally in time, and install the software suitable for CD reading in time, so that readers can read and use it conveniently and quickly.
2. Create a comfortable and elegant borrowing environment. Beautiful indoor environment can purify readers' hearts, cultivate readers' sentiment, produce beautiful emotions and bring readers a good mood when borrowing.
For example: put some evergreen flower bonsai indoors, such as chlorophytum and aloe; There are some famous sayings, calligraphy and painting hanging on the wall; Bookshelves, desks and floors should be kept clean; Computers, CDs, tables and chairs are placed in an orderly manner; People feel that the indoor air is naturally ventilated and the light is pleasant.
The service concept of "reader first" runs through every detail of the service work, so that readers can feel the enthusiasm of managers through CDs and stimulate their interest in learning.
3. Strengthen the guidance of reading room borrowing. Readers' borrowing guidance is a heavy task in CD reading room at present. Because the information quality of college students varies greatly, although the library has conducted pre-school education for freshmen and made a lot of publicity and guidance, some students still make various mistakes in the process of actually borrowing CD-ROM materials.
For example, I don't know what the CD call number is, I don't think it is necessary to provide the call number, I have a weak awareness of the network retrieval system, I can't use the retrieval system, or I think I can only find it on the inquiry machine in the CD reading room? Should I attach the required CD-ROM materials with the book, especially for junior students? Not familiar with using the brain, etc.
For these common problems in lending service, librarians should actively, enthusiastically, seriously, meticulously and patiently guide readers to make their services satisfactory to readers.