On weekdays, there will inevitably be some new ideas in my heart, which can be recorded in my experience and let me constantly update my ideas. Let's learn how to write experiences together. The following is my exchange experience (6 selected articles) for your reference, hoping to help friends in need.
Communication experience 1 Through the one-week study of "effective communication" in Yu Shiwei, I understand that effective communication is very important for both individuals and enterprises. If a person and an enterprise want to succeed, they must learn to communicate effectively.
Dr Yu Shiwei first described the purpose of communication. First, communication is to control the behavior of members and see if employees do what you mean. You don't know if you don't communicate. The second is to motivate employees and improve performance. The third is to express emotions and share frustration and satisfaction. The fourth is to circulate information, strengthen your information and prevent information from being broken. This requires us to strengthen communication with employees in our daily work, effectively guide employees' behavior, constantly encourage employees to effectively improve their work efficiency, share the lessons of setbacks and the joy of success with employees, and grasp the sustainable and benign development direction of work.
The basic problem of communication is mentality, which requires our managers to have a correct communication attitude, never have a selfish, self-centered and arrogant mentality, and start with how to improve work efficiency and strengthen communication with employees. The basic principle of communication is caring, which requires us to always care about the growth of employees, pay attention to the situation and difficulties, needs and inconveniences, pain and sadness of employees at any time and anywhere, which requires our managers to actively communicate with employees, actively support and give feedback when employees have difficulties, and make the whole communication management in a positive and smooth state. When communicating, we should pay attention to the communication mode, consider the attitude, knowledge and social and cultural background of the communication object, correctly use the communication art, and remove all kinds of obstacles.
Communication should also pay attention to the problem of communication from top to bottom. When communicating with people, you should listen more and talk less, at least listen to the first words and the second words, and master the listening skills. When the superior gives the task, listen carefully and ask in time if there is any ambiguity, so as to carry out the work correctly; When reporting to the superior, make things clear and don't be timid; Learn to ask questions when assigning tasks to subordinates, so that subordinates can understand them correctly and do things better.
Besides language communication, body language is also an important part. By studying Professor Yu Shiwei's course, I also learned how to shake hands, how to pass and receive business cards ... what to do and what not to do in any occasion. These little body languages all represent different meanings.
Therefore, communication is not persuasion, but infection, an image display, and a manifestation of consistency between words and deeds.
Communication experience 2 The so-called communication skills mean that managers have the ability to collect and send information, express their thoughts, feelings and attitudes to others effectively and clearly through written, oral and body language, and quickly and correctly interpret other people's information, so as to understand other people's thoughts, feelings and attitudes. Communication skills involve many aspects, such as simplifying the use of language, actively listening, paying attention to feedback, controlling emotions and so on. Although having communication skills does not mean becoming an effective manager, lack of communication skills will make managers encounter many troubles and obstacles.
I have studied communication skills for one semester and mastered communication skills with colleagues, bosses, subordinates, customers and other different roles. Take getting along with colleagues as an example: communication and respect with colleagues are the premise, and secondly, we should have a sense of cooperation, make good use of smiles and humor, share happiness with colleagues, take the initiative to make profits, skillfully handle objections and differences, get along well, and learn from old colleagues with an open mind. In fact, in daily life, I am not a person who pays special attention to communication. Especially now, when I leave home and come to this newly familiar city, I am surrounded by friends I just met. If I don't know them, I can't communicate smoothly. Those friends who are far away from me gradually become strangers because they don't contact and communicate. But since I learned the course of communication skills, I have changed and become active in communication. For the students around me, I will take the initiative to chat with them; Distant friends, I will occasionally call them to tell them my recent situation and ask them how they are; For my family, I will call back every Saturday night to report my safety. Gradually, once strange old friends became close, good friends became better, and dear family became more at ease. It is communication that has changed all this and made my life so beautiful.
Our life cannot be separated from communication at all. Whether we get along with classmates, teachers, friends and family, communication plays a vital role, but if we don't understand this, I will suffer greatly. I remember that I had a little conflict with a roommate shortly after school started. The thing is this: I was in a bad mood that day, and it was raining outside, which cast a veil over my mood. Unfortunately, my roommate asked me to bring her books. There are three books in that area. I was stunned when I first listened to it, and then said coldly: Whatever. If you don't say nothing, just say that your roommate is angry. Because of this, we were deadlocked for several days and ignored each other for those days. Later, I talked to her once, and in the end, it was a lot of troubles, and we made up again. An unintentional word, an impulsive word, don't underestimate its weight. Carelessness is enough to ruin a hard-won relationship. In this matter, we all adopted a cold attitude at first. But this method will only make things worse. Without communication, contradictions will never be solved, and we may become such strangers!
It is precisely because of learning the course of communication skills that I have more deeply realized the importance of communication and mastered the necessary skills of communication. But practice produces true knowledge, and only when it is applied to real life can it play its due role.
Communication Experience 3 Communication is a discipline, and business communication is an advanced art. "Only with superb communication skills can we enhance our competitiveness in the workplace, improve our professionalism, and be comfortable in complex business activities." Business Communication starts with the basic meaning of communication, which is easy to understand and in-depth at different levels. It shows us a vast field of "advanced art", with humor in wisdom, including technology and technical service wisdom, covering all aspects of workplace communication. Not only that, it is also of great help to interpersonal communication in daily life. This is a very scientific and useful course. The following is my learning experience.
Business communication can be divided into "audio communication" and "silent communication". Telephone exchanges, speeches, interviews, etc. All are audio communication, while listening, documents and body language are silent communication. Our usual communication is based on "audio communication", supplemented by "silent communication".
Effective oral expression is very important in audio communication. It contains two elements: accuracy and clarity, and finally shows the persuasive effect. This requires the speaker to start a skillful and attractive conversation after determining the purpose of the conversation. Emotion, reasoning and persuasion are all commonly used methods. If appropriate, the 36 measures can be fully implemented in the conversation. Talking about personal experience, one's own cultural accomplishment and personality charm are very important in oral expression. Language art needs the support of cultural accomplishment, which can be expressed from personality charm, which decorates language art, which requires us to constantly enrich our knowledge, improve our moral accomplishment and cultivate personality charm, so that it can become an effective tool in communication and can be used freely.
When expressing orally, we should also pay attention to tone, speed and implication. This requires us to clearly communicate the basic contents of 6W (why, who, where, when, what and how) in advance. Otherwise, it won't help if you say Confucius to a farmer. On the contrary, there will be suspicion of deliberately using knowledge to raise oneself and belittle others.
6W is the basis of sound communication and silent communication. Everything done in advance will be invalid if it is not done in advance, so preparation is absolutely necessary. A good beginning is half the battle, and 6W is also conducive to achieving communication goals more smoothly. Everyone should have mastered this, so I won't expand it here.
Listening is a weapon of effective communication in silent communication. With body language and etiquette as the auxiliary of oral expression, communication purposes can be achieved better. Listening is the key to being a good dialogue leader. Listening can make people better grasp each other's thoughts and purposes, adjust the way or method of conversation in time according to the information they hear, and make the communication go smoothly. In terms of body language and etiquette, such as gestures, standing posture, dress, etc., more attention is paid to details. The so-called details determine success or failure Wearing a suit and white socks when communicating with others, touching glasses taller than others, crossing your legs when talking, excessive gestures and loud voices are all disgusting. To create a relaxed and free conversation atmosphere, we should take care of each other's habits and be confident rather than arrogant and supercilious. After all, business communication, as communication in the workplace, is different from communication in life and cannot be too casual.
The writing of business documents, cover letters and other written materials also belongs to silent communication. In addition to paying attention to hardware such as layout, typesetting and paper, the professionalism, organization and logic of the content can not be ignored. This kind of silent communication has certain requirements for writing skills and usually requires more practice. If you have poor writing skills, you can "outsource", but Jim still needs to think carefully about some businesses. Speaking of official document writing, it is not difficult. The simplest thing is the central idea+format+organization. It will be very convenient to master nature in many places.
Modern college students advocate a word, a word and an article. A word computer can help us improve, but a word and an article can't be sloppy. Business communication is a very practical subject, including a word and a first-hand article, with emphasis on the former. It is closely linked with practice and provides a reliable theoretical basis for us to enter the social workplace communication in the future, which should be vigorously promoted. Not only the marketing department, but also some students in the accounting department hope to learn this course, not to mention other departments.
Just as everyone has to learn and speak Mandarin, all college students have to enter the workplace. I hope that the school can consider offering this course in the whole school, which is also greatly conducive to the development of "successful quality education" in the school.
After listening to Dr. Yu Shiwei's lecture on effective communication, I was deeply touched and realized that communication is an art as well as a knowledge. Art requires skill, and only those who are proficient in communication can achieve remarkable achievements. Communication always exists, with different people at different times and places. Effective communication introduces all kinds of communication skills that people need to master in their daily life and work. These include listening, face-to-face, telephone communication, meeting communication, speech and demonstration, which are extremely important for individuals, teams and enterprises. Communication plays a very important role in the success of a person and an enterprise, so different communication methods will directly reflect different results, so communication is a compulsory course in life.
Communication, on another level, means interpersonal relationship. In real life and work, we often communicate with superiors, subordinates and colleagues, and we also communicate with all kinds of other people. These all need to establish interpersonal relationships and communicate well. Good interpersonal relationship is the cornerstone of success in life and career. Communication is good, communication is in mind, and there is no happiness in life without communication; Without communication at work, there is no fun; Without business communication, there will be no success. So we should pay attention to communication and learn to communicate.
Society is a big stage, complicated. People are good at expressing themselves in different ways: some are good at talking, some are good at listening, and some are good at doing things. Living in this big environment, there is bound to be no conflict with people, and there is bound to be no unhappiness of one kind or another. What if there is a contradiction? How to deal with the problem? This requires us to communicate and communicate more. People don't communicate, which is autism. Communication is a bright light, which can always correct the direction of our navigation.
Communication is not persuasion, but infection, an image display, and a manifestation of consistency between words and deeds. To improve communication and coordination ability, we must first correct our mentality and actively communicate and coordinate, secondly improve our ability to understand others, and finally increase the possibility of others understanding ourselves.
Communication experience 5 Communication is a bridge between people. Without communication, there is no platform for mutual communication. In fact, when it comes to communication, all of us definitely disagree. I must think that each of us is communicating all the time, when we are awake and when we are not talking. Anyone with eyes and mouth can communicate this matter. But in life and work, how much have we really achieved at the level of communication? There are many things in the world that everyone knows, but in fact few people can really do it. After listening to the teacher's lecture. I clearly realize that, in fact, in real life and work, we just made an edge ball in communication and didn't really do it at all. Few people can really master communication skills, and even fewer people can skillfully use communication skills. Real communication needs methods and skills. If the method is wrong, the information will be misinterpreted, the communication will be unsuccessful, it will have a reaction and cause some unnecessary losses. So effective communication is very important.
When using communication to treat junior employees in company management, the details and methods that should be paid attention to are even more sloppy. We must abandon our ego, arrogance and selfish mentality, really care about employees' state and difficulties, needs and inconveniences, pains and problems, actively support subordinates, help them through "difficult times" and actively feedback their opinions and needs. In this way, in the future work, we can better grasp the behavior of employees' subordinates, motivate employees more effectively and improve their performance.
The whole course of this training includes six class hours. Although yesterday's training was only two short classes, it benefited me a lot. I am looking forward to the next training course, which will enable me to learn more methods and techniques and further improve my company management in the future.
Communication experience 6 Teachers' job is to deal with people, so interpersonal communication plays a very important role in teachers' work, and teachers' problems in interpersonal communication are also prominent. After listening to teacher Shi Meng's TA interpersonal analysis, I learned the psychological methods of interpersonal communication.
Teachers are knowledgeable and cultivated people, and their words, actions and actions will attract people's attention. Teachers do not understand civilized communication and lack moral cultivation, and their image and prestige will be damaged. Therefore, being good at interpersonal communication is a good moral behavior that teachers should have, and it is also a higher requirement for teachers under the conditions of socialist market economy.
The communication between teachers and students is interpersonal communication, and interpersonal communication is a positive information exchange, which is different from the simple "information transmission" between machines and equipment. In interpersonal communication, each participant is the active subject; At the same time, each subject requires that his communication object is active and cannot be regarded as some kind of object. Therefore, in the process of communication, when the subject transmits information to the communication participants, it is necessary to analyze the motivation, purpose and stereotype of the other party and judge their situation; It is necessary to estimate the possible answers of communication partners to their own information, which is the premise of smooth and effective interpersonal communication. Many people will notice this feature in adult communication. However, in educational activities, due to various reasons, or the unequal status of teachers and students, or the traditional educational concept that emphasizes indoctrination, teachers often ignore the subjectivity and enthusiasm of students as communication partners, and ignore the analysis and judgment of students' psychological characteristics, thus affecting the smooth and effective communication between teachers and students.
Suhomlinski pointed out: "The root of all the confusion and failure in the classroom lies in teachers' forgetfulness on most occasions: class is the joint work of teachers and children, and the success of this work is first determined by the relationship between teachers and students. "In fact, if the relationship between teachers and students is not solved first, the students' dominant position, the optimization of teaching process, the effectiveness of teaching and the all-round development of students are all extravagant talks.