Summary of internship in the operation department 1 I have been in this big family for almost three months. During this time with my family, I found myself working hard and making a lot of progress. In this team, I learned a lot that I have never seen before. This is not only a job, but more importantly, this big family has given me an opportunity to study and exercise, and provided me with a happy stage to show. From this time on, I found it easier and longer to communicate with customers, and the problems I considered became more and more comprehensive. I think this is experience. I sincerely thank Huirui's family for their concern and help.
The specific work in these three months is summarized as follows:
Here, I deeply realized the down-to-earth and serious working attitude of the Huirui team from boss to colleagues, and * * * greeted the challenges every day with a positive attitude, which is also a time to remind myself to do a good job every day. In fact, the general direction and purpose of each company's system and regulations are the same, but the details are slightly different. So naturally, I quickly adapted to the working environment and workflow of the company, and tried my best to cooperate with everyone's work. Although there are some shortcomings, with everyone's help, I also actively correct them to avoid making mistakes again. Therefore, I integrated into Huirui's big family and did my job seriously. I like it here very much, and I am willing to use it as a platform to exercise myself, develop together with the company, regard work as a career and make my greatest contribution. In fact, no matter where you are or in which company, you must be enthusiastic, serious, sincere and actively integrated into your work, which is also the basic principle of being an employee. Team spirit is a virtue advocated by every company. I think the development and cooperation between companies is very important. Without the cooperation of various departments and colleagues, the company's work process will inevitably be hindered, the work efficiency will be greatly reduced, and the company's benefits will naturally be damaged, which is unfavorable to the company and individuals.
At Huirui, at present, my work is mainly responsible for the basic business work of the sales department. Click on keywords every day to update b2b website information and get familiar with relevant product information. At the same time, we are also improving our supply information on various websites, adding some new product information to enrich the product information on the website, so that the probability of being concerned will increase. At the same time, I am also assisting the master in sales, sample delivery and express delivery arrangements, and constantly developing new customers here. I am responsible for follow-up and maintenance.
For more than two months, I realized how important it is to have heart, concentration, care and patience at the same time in my work. Take every time I receive a phone call from a customer, I will listen attentively to the needs of any customer, recommend our most suitable products for each customer, carefully explain the usage and precautions of the products to customers, and patiently follow up and maintain all customers.
At work, I deeply feel the urgency of strengthening my study and improving my own quality. First, I study our materials, insist on finding time to read product knowledge every day, and be more professional. The second is to learn from colleagues. We should always keep a modest and prudent attitude in our work and learn from their hard-working, pragmatic work style and problem-solving methods. Third, learn from practice, apply what you have learned to practical work, check your own shortcomings in practice and improve yourself better.
To do a good job, I think the most important thing is to have a sense of responsibility. If you have a responsibility, you will try your best to finish it and do it well. Only by loving your work in this way will your work like you. Don't be discouraged if you fail, sum up the lessons of failure and strive for success next time. In any case, you must always maintain a positive and optimistic attitude in your work and life in order to work better and live more wonderfully.
Summary of probation work in operation department 2 Time flies, and it has been almost two months since I came to the company in a blink of an eye. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.
1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.
2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.
3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.
4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.
It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.
Summary of the probation work of the operation department 3 Time flies, the sun and the moon fly, and it has been almost half a year since I came to the company in a blink of an eye. My job is commodity operation planning specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department in their daily work. The following is my personal work summary during the probation period:
1, through the study and accumulation of daily work, I have a deeper understanding of website operation planning. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Now I can finish every work step in an orderly way. Through continuous consultation and study, I gradually understand the framework and operation planning of the company's website, get familiar with the operating environment of the background system and various daily operation methods, and master the update of website pages and activities.
2. Statistics of sales data, timely understand the sales progress of the whole network and all channels, analyze the reasons for the increase or decrease of sales of various brands and stores, and specifically analyze the major brands and best-selling items.
3. Give the responsible channel a product plan with bright spots and sales promotion every week. According to the marketing rhythm of the whole network, we will conduct irregular marketing for brands that are the main force of channel sales and are not well-known, carry out targeted promotion with the corresponding commodity brands in the current season, change the page items as soon as possible, and use the website resources as much as possible to promote sales.
4. Observe the page design planning of competitors' websites and activities, foster strengths and avoid weaknesses, discover and improve their own defects and deficiencies in time, constantly learn good operation methods and ideas, develop themselves, transform themselves into higher-level operation planning talents, and become independent operators as soon as possible.
After half a year's own efforts and the help of my colleagues, I have a strong handling ability and am familiar with the operational procedures of various businesses, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee here, realize my goals, create value for the company, and look forward to creating a better future with the company!
Summary of internship in operation department. In a blink of an eye, 2006 waved goodbye to us. On the occasion of the new year, I look back on the road that the Department of Public Information has traveled in the past year, including failure, success, regret and satisfaction. During this year, the professional knowledge and ability of department personnel have been greatly improved. First of all, I have to thank the company for providing us with a good corporate culture and working conditions, and thank the chairman for constantly providing us with guidance and support and leading us forward. Over the past year, the Operation Department has mainly focused on the following aspects:
First of all, explore the market-establish branches.
1. In order to better understand the market, open up the market and increase the market share, this year we organized department personnel to conduct a detailed investigation on the investment promotion market in seven provinces, grasped the local design market situation, and visited and met many friends in the same industry. In this year, when contacting and visiting customers' homes, there are single businesses willing to cooperate and comprehensive businesses willing to cooperate.
2. Establishment of branches:
(1) Branch Home Page
(2) Branches
Second, the performance of the branch in completing the project.
When the branch signed the contract, the total contract amount was RMB million, which has reached RMB million, and the actual management fee was RMB million.
Three. Self-operated projects of the Operation Department:
We have received a project operated by the operation department, with a total contract amount of RMB 100 million.
Summarize the management and business in this year's work as follows:
First, adhere to standardized management.
1. Establish and improve various rules and regulations, lay a foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.
2. Strengthen the supervision and inspection of business work, formulate detailed operating procedures, implement effective management measures, and prevent business risks.
3. The projects of each branch shall be operated in strict accordance with the company's procedures, ensuring quality and service, and doing a good job in departmental operation.
The second is to ensure the steady progress of business work and tap new business growth points.
1. All departments should improve their business knowledge and ability, standardize management and operation, and tap new business growth points.
2. Develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively promote our business characteristics and advantages to customers.
3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.
Generally speaking, there are still shortcomings and some problems to be solved urgently, mainly in the following aspects:
1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.
2. The technical strength of each branch is uneven, which leads to repeated review of drawings and delays time. In the future, we should standardize management and strictly follow the company's technical requirements to improve efficiency.
3. At present, all branches have opinions on the settlement after the project payment is returned, hoping to control it within three to five working days.
Looking back on the past year, we have made great achievements and made great efforts in the complicated and arduous work. More importantly, the employees of the department have worked together to enrich their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard and struggle in 2008. Achievements only represent the past, and the work in 2008 has a long way to go. In the new year, we will continue to do our work well, so that the new year will have a new atmosphere and meet new challenges!
Summary of the probation work of the operation department 5 Since its establishment in June 2xxx, the operation management department has been working actively under the decision-making and leadership of the company's leaders, vigorously promoting the establishment and implementation of the company's various management systems, and constantly improving the company's various operation processes and systems. At the same time, it has increased business guidance for various projects and actively helped the projects to coordinate and deal with various long-term unresolved problems. Reviewing the operation and management work in the past 2xxx years, the summary is as follows:
First, the preparation of the manual.
Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.
With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated performance assessment management methods suitable for Kangju property in June+10, 5438. In 20xx, the property management company will fully implement performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.
Second, strengthen implementation.
In the process of implementing various systems in the early stage of the company, the company and some project personnel have great resistance to the various systems issued. In order to ensure the effective implementation and execution of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, holds special meetings of various departments, unifies ideas, raises awareness, publicizes the company's development to project personnel from the perspective of company development, and preaches the significance and inevitability of the company's implementation of various systems. After nearly a month of running-in and trial operation, all project personnel have a new understanding of the system implemented by the company, and the company's system has gradually been accepted and implemented by project personnel, laying a good foundation for the implementation of other systems of the company.
Third, training management.
After the company's work manual is issued, in order to familiarize the staff of each property service center with its contents and understand the work processes and standards of each post, the operation management department will designate August as the key training month, and train the staff of each service center on service etiquette, job responsibilities, work processes and work standards at 6:007:30 every afternoon. Training positions cover all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner and official.
Subsequently, at the beginning of September, the Operation Management Department combined with the training content of the work manual to give an examination to all the staff in the form of examination paper, written examination of customer service and maintenance positions, and oral examination of cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.
Fourth, quality management.
While doing a good job in project training management, the operation management department did not relax the quality management of the project, but checked the basic services of each project while training. Through inspection, various problems in project management are found, and the inspection results run through the whole training process. Check the service quality of each project two or three times a month, and soon master the outstanding problems of each project. In order to improve the current situation of project management as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's three-level night inspection system and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.
At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.
Verb (abbreviation of verb) complaint handling
In 2xxx, the operation management department received a complaint from the service center 17. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, the Operation Management Department takes care of the interests of the company and the psychological needs of the owners, and receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fee because of the late delivery. After explaining to the multi-family owners, the owners finally paid the full amount.
Property fees paid; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.
Sixth, marketing cooperation.
In 2xxx years, the property management company cooperated with Changyuan and Fengqiu in opening and marketing activities for 6 times. In the case that there are few public officials in the property management company and it is difficult to adjust the duty, the operation management department overcame the difficulties, integrated the personnel of Longshouyuan and 20xx service center, adjusted the duty reasonably, and ensured the marketing demand, especially the Transformers Exhibition and the Bonsai Flower Show held this year 1 1 month. Due to the long exhibition time and large demand for personnel, the operation management department and various service centers try their best to meet the needs of marketing activities and ensure the smooth development of marketing activities.
In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.
Seven, work reflection
In the year of 2xxx, the Operation Management Department has made great contributions to the development history of Kangju, and has also made certain achievements. However, there is still a big gap and many shortcomings between the operation management department and the company's requirements. The analysis is as follows:
1. Insufficient training of service center personnel, resulting in unclear job responsibilities and work.
The process is unclear.
2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.
3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.
The improvement measures are as follows:
1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.
2. Strengthen the inspection of service centers.
3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.
2xxx years have passed, and the Operation Management Department is looking for better working methods and breakthroughs while making a comprehensive summary, constantly improving itself and working towards the goal of 20xx with confidence. In 20xx, the Operation Management Department closely focused on the development strategy of property companies, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.