Quality consciousness has two meanings to "quality". One is product quality, that is, whether the product is qualified or not. The second is: the quality of the product production process, that is, whether the production process is reasonable or not, and whether it meets the quality management standards and objectives set by the enterprise.
In other words, the so-called quality consciousness not only refers to ensuring that the technical indicators of products are qualified and meet the requirements of product quality specifications, but also refers to ensuring that the production process and all links of products meet the quality target management norms, procedures and regulations.
Question 2: What is quality consciousness? Quality consciousness is the degree of knowledge and understanding of quality and quality work from the leadership and decision-making level to every employee, which plays an extremely important role in influencing and restricting quality behavior.
.. Athena Chu Rili
Interpretation is an enterprise's knowledge and understanding of quality and quality work from the leader to every employee. "Quality" here has two meanings. One is product quality, that is, whether the product is qualified or not. The second is: the quality of the production process, that is, whether the production process is reasonable or not, and whether it meets the management benchmark set by the enterprise.
In other words: the so-called quality awareness, first of all, to ensure that products are qualified, in line with product specifications. Moreover, the whole production process strictly follows the production process management regulations of enterprises.
Question 3: From the perspective of "what is quality consciousness", this is a good question: quality consciousness is values, and it is the degree of cognition of quality-related things. Based on the understanding of the impact of unqualified products and services on customers, the attitude to choose when quality conflicts with other values (such as self-interest, customer's interest, employer's interest, interested party's interest, etc.) is determined. For an operator, whether to choose convenient operation (no self-inspection) or self-inspection to ensure that he is responsible for customers, values determine his behavior, that is, quality awareness determines his behavior. For a quality manager/supervisor, whether to succumb to internal and external pressure to pursue short-term occupational safety or to adhere to the interests of customers to ensure long-term professional reputation and long-term overall interests of the enterprise, his cognition of quality (or values) determines his behavior. A small defect may be released, and a big defect must be persisted. (PS: This is the time to really test the quality manager's level, and it is inseparable from the understanding of products, corporate values and overall interests of enterprises). For the general manager, whether he chooses to publish defective products to pursue short-term profits or win the trust of customers to gain long-term value also determines his behavior. Quality awareness can be achieved through training and encouragement. Among them, incentives include positive incentives and negative incentives, which come from X theory and Y theory respectively, and each has its own advantages and disadvantages (a few hundred words are omitted here, hehe). These two sentences tell us some ways to cultivate quality consciousness, but I think it is not enough, mainly because it is not original enough. The origin of establishing quality consciousness is "let others feel". How important is feeling? For example, many people often use credit cards to shop now. Do you feel that spending by credit card is more than spending by cash? By the way, when you spend cash, you should take out the bills one by one and control the consumption in time. When the money is not enough, you cancel some unnecessary consumption. Cash consumption makes you feel. There is a person who knows the language, that is, "money" and also knows quality of enterprise. It took you an hour to convince your colleagues (including the boss) how much harm this batch of poorly released products will do to customers. To put it another way: how much will it cost us to deal with external failures and how many orders will we lose. Make sure everyone understands. Some enterprises adopt positive incentive (reward) method, and some enterprises adopt negative incentive (punishment) method, or both of them can produce effects within a period of time, but the effects may not be obvious as time goes by (especially for old employees). Both positive and negative incentives belong to "spirit * * *". * * This thing is good, but long-term unchanging * * * will make people numb. This is the law of nature. Who makes our humanity "endless desire"?
Question 4: From the perspective of "what is quality consciousness", this is a good question: quality consciousness is values, and it is the degree of cognition of quality-related things. Based on the understanding of the impact of unqualified products and services on customers, the attitude to choose when quality conflicts with other values (such as self-interest, customer's interest, employer's interest, interested party's interest, etc.) is determined. For an operator, whether to choose convenient operation (no self-inspection) or self-inspection to ensure that he is responsible for customers, values determine his behavior, that is, quality awareness determines his behavior. For a quality manager/supervisor, whether to succumb to internal and external pressure to pursue short-term occupational safety or to adhere to the interests of customers to ensure long-term professional reputation and long-term overall interests of the enterprise, his cognition of quality (or values) determines his behavior. A small defect may be released, and a big defect must be persisted. (PS: This is the time to really test the quality manager's level, and it is inseparable from the understanding of products, corporate values and overall interests of enterprises). For the general manager, whether he chooses to publish defective products to pursue short-term profits or win the trust of customers to gain long-term value also determines his behavior. Quality awareness can be achieved through training and encouragement. Among them, incentives include positive incentives and negative incentives, which come from X theory and Y theory respectively, and each has its own advantages and disadvantages (a few hundred words are omitted here, hehe). These two sentences tell us some ways to cultivate quality consciousness, but I think it is not enough, mainly because it is not original enough. The origin of establishing quality consciousness is "let others feel". How important is feeling? For example, many people often use credit cards to shop now. Do you feel that spending by credit card is more than spending by cash? By the way, when you spend cash, you should take out the bills one by one and control the consumption in time. When the money is not enough, you cancel some unnecessary consumption. Cash consumption makes you feel. There is a person who knows the language, that is, "money" and also knows quality of enterprise. It took you an hour to convince your colleagues (including the boss) how much harm this batch of poorly released products will do to customers. To put it another way: how much will it cost us to deal with external failures and how many orders will we lose. Make sure everyone understands. Some enterprises adopt positive incentive (reward) method, and some enterprises adopt negative incentive (punishment) method, or both of them can produce effects within a period of time, but the effects may not be obvious as time goes by (especially for old employees). Both positive and negative incentives belong to "spirit * * *". * * This thing is good, but long-term unchanging * * * will make people numb. This is the law of nature. Who makes our humanity "endless desire"?
Question 5: What does the awareness of quality mean in your heart and hands?
Only pay attention to quality from the bottom of my heart
Only in this way can we pay attention to quality in our work.
Question 6: How to improve employees' quality awareness As we all know, product quality is one of the important factors affecting the survival and development of enterprises, but the important factor affecting product quality is employees' quality awareness. Human consciousness determines behavior, human behavior determines the quality of work, and the quality of work also determines the quality of products. Employees' knowledge level, understanding depth and daily habits are uneven, and their quality awareness is far from perfect. Therefore, improving employees' quality awareness is to deepen understanding and change bad habits. I think we should do the following:
First, do a good job in getting started and improve the quality of employees.
The importance of knowledge is irreplaceable. People in important positions (positions that directly affect product quality) should have certain requirements and knowledge at the cultural level, and their understanding ability and acceptance ability are relatively stronger, so it is relatively easier to improve quality awareness.
Second, strengthen staff training and adopt "three major steps"
1. Do a good job in training new employees and lay a good foundation.
In recent years, the mobility of workshop employees has gradually increased, and new employees are constantly introduced every year. Most of them are fresh graduates with little practical experience. Facing these new employees, training is very important. There is a saying that it is much easier to cultivate a good habit than to correct a bad one. New employee training should also be divided into the following "three stages":
First of all, new employees should be trained in awareness and professional knowledge before taking up their posts. New employees have not engaged in related work, and their awareness of air conditioning processing is low. Training on related knowledge, such as the basic knowledge of household air conditioning, the importance of quality, the relevant standards of products, relevant laws and regulations, etc., should be carried out before taking up the post.
Secondly, standardized operation training is a key step. Our current operation training is a mode of "master with apprentice", so the importance of master is self-evident, which directly affects the learning quality and progress of apprentice. Therefore, the master should choose the employees with the strongest operation skills and the most standardized operation, so that new employees can form good habits from the beginning and then gradually influence other old employees.
Finally, it is to deepen the consolidation stage. After a period of internship, new employees have a certain understanding of air conditioning processing, and then combined with the actual production, theoretical training is carried out to make it easier for new employees to understand.
Question 7: What is the important role of establishing a good concept of quality awareness for enterprises?
First, excellent product quality can enable enterprises to win the market;
Second, excellent product quality can make enterprises get better benefits;
Third, excellent product quality can realize the sustainable development of enterprises.
The importance of product quality to enterprises is self-evident. If we don't pay attention to product quality, we will eventually be unable to move forward and fall short. It is not enough to realize the importance of quality. We should do it well, strive for quality, implement it in the hearts of every employee of the enterprise, and form a solid quality consciousness. Seeking quality, we must pay more attention to details, start from small things, and care for product quality like life.
Without quality, there is no market; Without quality, there is no benefit; Without quality, there is no development. Therefore, quality is the last word! From "inspection" to "prevention" of product quality, from "blocking" to "sparse" and then to "total quality management" of production, we can easily see that the requirements for refinement and quality level are getting higher and higher in the production process. In order to ensure the quality and safety of products, enterprises have introduced the quality management concept of product production from a higher starting point, established a quality assurance system independent of production management, strengthened quality inspection and quality supervision in the process of product realization, fundamentally eliminated the wrong idea of sacrificing quality when solving the contradiction between output, cost and quality, and realized the transformation of quality management concept.