The contents of bank etiquette include copying the personal qualities, work attitudes and manners of front desk service personnel, counter personnel and lobby managers. It mainly includes: service etiquette norms, advanced business etiquette, professional quality improvement, effective communication skills, customer complaint dispute handling, etc.

1. When providing services to customers, we should do the following: first outside, then inside, first urgent, then slow down. Earnestly: cash collection business should be paid first and then recorded; Cash payment business requires bookkeeping before payment; For transfer business, data needs to be collected correctly. 2, in the specific business, should strive to accurate accounting, fast payment. When handling business, the business personnel of grass-roots organizations must be accurate in revenue and expenditure accounting, handle business quickly and have a clear intersection with customers. 3. Strive to be fast, high-quality and error-free, and strive to shorten the waiting time of customers. 4. When handling business, you must use the uniformly printed and standardized vouchers in accordance with the regulations, with complete copies, clear and neat handwriting, effective, complete and clear seals, and affix neat seals in the specified places. 5, to open the business, in order to better serve the society, all new and old businesses handled by the bank should be open, and advocate taking the initiative to accept social supervision, in order to better promote the work of the unit.

2. Is there a trainer in terms of professionalism and business etiquette?

Looking for teacher Chen Xinxian, the class is quite good, specializing in employee professional training, quite experienced and the classroom atmosphere is also very good. Our company just invited her to give a two-day lecture last month. You can search for "Chen Xinxian" on the Internet, or you can ask me any questions.

3. The relationship between business etiquette and professional quality.

In business activities, in order to show mutual respect, it is necessary to restrain people in all aspects of business activities through some codes of conduct, including manners, letters, telephone communication and other skills. From the occasions of business activities, it can be divided into office etiquette, banquet etiquette, welcome etiquette and so on.

Professional quality is a comprehensive embodiment of workers' ability to understand and adapt to social occupation, which is mainly manifested in professional interest, professional ability, professional personality and professional situation. There are many factors that affect and restrict professional quality, including: education level, practical experience, social environment, work experience and some basic conditions (such as physical condition, etc.). ).

The cultivation of business etiquette contributes to the improvement of professional quality. Following business etiquette in business activities is the embodiment of high professional quality.

4. How to improve college students' professional quality and business etiquette

College Students' Professional Quality and Business

5. How to write the personal final evaluation of business etiquette professionalism?

First of all, write down some business etiquette knowledge I learned this semester, such as dress, make-up, standing posture, sitting posture, squatting posture, walking posture and other etiquette, reception etiquette introduction, shaking hands, handing business cards and other aspects, as well as matters needing attention in various meeting etiquette, final arrangements for various meetings, seating arrangements when receiving guests or leaders by car, matters needing attention when entertaining guests, and gifts.

Secondly, summarize what I did well this semester, such as not being active in class, whether I combined what I learned with the etiquette practice I actually encountered, and whether the business etiquette knowledge I learned improved my professional quality. Then sum up what I did badly this semester.

Finally, analyze the reasons for doing well and not doing well, and summarize the direction and methods for improvement in the future.

6. Improve your professional quality and find a professional etiquette training company to learn indispensable business etiquette.

That's a good idea. After being trained by a professional training institution, you can consult a teacher if you have any questions, which can get twice the result with half the effort.

7. Course content of business etiquette training

First of all, handshake etiquette

Handshaking is a kind of etiquette, but the communication between people, groups and countries endows this action with rich connotations. Generally speaking, shaking hands often means friendship and communication. It can communicate originally separated feelings, deepen mutual understanding and trust, show respect, admiration, congratulations and encouragement of one party, and also convey some people's indifference, perfunctory, ingratiating, hypocrisy and arrogance. The handshake between group leaders and heads of state usually symbolizes cooperation, reconciliation and peace. There may be countless handshakes, but only a few are impressive: the excitement of meeting for the first time, the reluctance to leave, the joy of reunion after a long separation, the elimination of misunderstandings, the resolution of grievances and so on.

Second, the instrument etiquette

Instrument etiquette includes four points: the principle of makeup, the taboo of makeup, clothing and its etiquette, and the taboo of white-collar ladies.

Third, etiquette and etiquette.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers.

Fourth, talk about etiquette.

In business activities, etiquette is mainly manifested in making good use of communicative language, not using annoying behaviors, not making mistakes that damage personal charm, and remembering not to socialize.

Five, conversation etiquette

Conversation is the core activity of business negotiation. In a successful conversation, observing conversation etiquette plays a very important role.

Meeting etiquette of intransitive verbs

In business communication, we should pay attention to the etiquette when meeting. As mentioned above, the first impression is very important. A young lady shook hands with a gentleman when talking about an event in daily life. Some women think they are very ladylike and polite, but in fact, they are just the opposite, rude, have never seen the world, and are not natural enough.

Seven, telephone etiquette

Telephone etiquette includes five aspects, the first is to answer the phone in time; Second, confirm each other; Then, pay attention to art; Then, adjust the mentality; Finally, answer the phone with your left hand and prepare a pen and paper with your right hand to record useful information at any time.

8. Main courses of business etiquette in Zhang Shuqiu.

1. Modern business etiquette and effective communication in the workplace

2. High-end situational business etiquette application soft power

3. Professional quality and business etiquette

4. Professional image building and modern business etiquette

5. "Etiquette trainer training" tutorial course