Customer service training topics:
First, skills training. Through training, employees can master all necessary skills, such as operational skills, interpersonal skills, emergency handling skills, etc., and develop their potential through learning and cultivating these skills;
Second, knowledge training. Knowledge training is to meet the daily needs of customer service, improve the quality of employees and laborers in an all-round way, meet the needs of long-term development of customer service, and train employees with knowledge. It includes the understanding and cognition of one or more causal relationships, basic concepts, information and ideas. Moreover, through training, employees should know the basic situation of customer service, such as the development strategy, objectives, business policies, business conditions and various rules and regulations of the enterprise, actively encourage employees to participate in enterprise activities and increase their sense of ownership;
Third, attitude training. Attitudes include employees' enthusiasm, indifference, dislike, anxiety, desire, anger, gratitude and other emotions. Employee's attitude has a great influence on employee's morale and customer service performance. We should establish mutual trust between enterprises and employees through training and cultivate employees' loyalty to customer service.