Property management company 1 how to write the key work plan?
According to the present situation of property management in Guangzhou, combined with the actual situation of the property managed by our company, in order to continuously improve the service level and quality of property management, strengthen the comprehensive quality training of staff, improve the comprehensive management ability, strengthen communication and cooperation with the owners, continuously improve the understanding with the owners, meet the needs of the owners, continuously improve the satisfaction of the owners, obtain the greatest society, and bring environmental and economic benefits to the company at the lowest cost, the management department specially formulates the following 20-20/kloc.
First, strict routine quarterly inspection system;
According to the requirements of our service tenet, we carry out routine quarterly inspection system, supervise and inspect the work of each management office in strict accordance with various standards, put forward constructive opinions on unqualified projects, and issue a rectification notice to the management office within a time limit. Those who fail to make timely rectification as required will be punished in strict accordance with the relevant regulations of the company.
Second, seriously implement our ISO900 1:20-:20 quality management system and improve the archives of each management office;
Each management office should improve the archives according to the national standards for excellent residential areas (buildings) of property management, and the management department should formulate a regular inspection system (quarterly inspection) for the archives of management offices, and give guidance and help to the unfinished management offices.
Third, prepare for the evaluation of "city superiority" and "provincial superiority";
With the continuous progress of our work, we will declare some projects to participate in the selection of "excellent cities" and "excellent provinces" in 2008, which will mark a new step for our service. Therefore, the management department will assist in participating in the assessment projects, do a good job in various assessment preparations, and do its best to complete the company's predetermined indicators.
Fourth, increase the management fee and parking fee rates;
Management fee is the foundation to support the operation of property management. No matter how good the service is, the evaluation is high. If the management rate is low, everything is empty talk. At the same time, high management rate is also a sign of good service efficiency. Last year, our property management fee rate was quite unsatisfactory, so in 20-2008, the management department listed the fee rate as the first problem to be solved. The management department will assist each management office to raise the charging standard, and the property management fee collection plan is as follows:
1. Analyze the management fees charged by each management office;
2. Train the dunning personnel in skills of dunning;
3. Assist the management office to collect management fees;
4. Urge nail households to pay management fees through measures such as water and electricity cuts;
5. Recover through legal channels.
Verb (abbreviation of verb) tracks the implementation of engineering maintenance and outsourcing contracts;
Understand and track the implementation of outsourcing projects and contracts in time, and take tough measures to urge those who fail to meet the standards to complete them to ensure the interests of our company.
How to write the key work plan of the property company II
First, the overall thinking of the work
The working idea and goal in 2008 are: "pay attention to one transformation, ensure two stabilities, complete three breakthroughs and realize four extensions".
(A) pay attention to "a change", that is, the change of business thinking.
2008 is the first year after the revision and implementation of the Property Management Regulations. The implementation of the new regulations not only puts forward a new development direction for the whole property management industry, but also puts forward a new guiding principle for our enterprise work. Therefore, on the basis of conscientiously implementing and understanding the spirit of Property Management Regulations, we should change the management thinking of the company from "quantity" to "quality", that is, from the expansion of strategic scale in the past to the pursuit of efficiency, so as to realize the sustainable development of the company.
(2) Ensure "two stabilities", that is, ensure the safety and stability of the company's various projects and the stability of the company's workforce.
The safe operation of the project is the key to the healthy and stable development of the company. Controlling and reducing all kinds of accidents and establishing a normal safety control mechanism are our primary tasks. In 20-2000, we will still take safe operation as the top priority of all work, and actively take preventive measures to eliminate unsafe hidden dangers and ensure the stability of project operation.
Ensuring the stability of the company's personnel is the basis for us to achieve our work goals. The company's years of cultural accumulation has created an excellent humanistic environment and an atmosphere for talent cultivation and development. In the future, we will continue to carry forward, form a stable environment for talent training and growth, and create a mechanism for talent training, appointment and use with Anhua characteristics, so that employees who are interested in serving Anhua can develop and grow here.
(3) Complete "three breakthroughs", namely: First, there should be new breakthroughs in management; Second, there must be a new breakthrough in the employment mechanism; Third, there should be a new breakthrough in cost management;
Innovation is the eternal theme of the company's development, and breakthrough is the foundation of innovation. -after more than ten years of development, the property has accumulated rich management experience, and innovation on this basis needs to be broken through. Therefore, in 20-2000, we should study our management work, our employment mechanism and our cost management in combination with the company's development strategy and the new situation of the current property management industry, so as to break through the existing model and realize new innovation.
(D) to achieve the "four extensions"
First, the "refined" service extends to "zero defect management"; Second, business ability training extends to professional ability training; Third, facilities and equipment management extends to health management; Fourth, the company's scale expansion extends to the benefit goal.
1. According to the enterprise development goal of "standardization, proceduralization, standardization and informatization", in 20-2000, we will further refine service links, improve service processes and standardize service behaviors, and extend the implemented "refined service" model to "defect-free management" model; Improve our service quality and service level.
2. Further strengthen the company's training. From 20 to 2000, on the basis of establishing and perfecting the scientific and systematic training management mechanism, the company should speed up the process of employees' professional quality training, speed up the training of professional and technical personnel, especially electromechanical equipment and facilities professionals, and realize the extension of training to professional ability;
3. As our facilities and equipment management is still in a basic maintenance state, in 20-2000, the company will strengthen the management and technical transformation of key equipment, gradually reduce and eliminate hidden dangers of equipment, improve the health level of equipment, ensure the safe operation with equipment health, and realize the healthy extension of facilities and equipment management;
4.20-2000, the company will continue to integrate resources, optimize the internal industrial structure of the company, pursue efficiency, correctly handle the relationship between scale and efficiency, reasonably expand the business scale of the enterprise, reasonably maintain the living space of the enterprise, and realize the extension to the efficiency goal.
Two. Seven key tasks in 2008
1. Take the service owner as the center, continuously improve the service quality, and promote the "zero defect" management of workflow through the implementation of "refined service".
2. Strengthen the construction and management of staff, pay special attention to education and training, continuously improve the comprehensive ability and management level of project managers, continuously improve the professional quality level of employees, and ensure the comprehensive quality of employees to meet the needs of the new situation.
3, based on safe operation, strengthen safety awareness, improve risk prevention ability and early warning ability, effectively control, reduce and eliminate all kinds of accidents.
4. Strengthen the maintenance, maintenance and reliability analysis of facilities and equipment, pay close attention to the management, transformation and improvement of equipment, improve the professional level of maintenance, and ensure the normal and healthy operation of facilities and equipment.
5. With the goal of deepening internal resources and integrating external markets, we will continue to do a good job in the allocation and adjustment of personnel structure, organizational structure and resources in order to improve work efficiency, work efficiency and work effectiveness.
6. Cultivate the staff's awareness of being prepared for danger in times of peace, deepen enterprise performance assessment and cost assessment, and constantly expand new ideas and new ways for enterprises to increase revenue and reduce expenditure, reduce staff and increase efficiency, and save energy and reduce consumption.
7. Continue to recover the overdue service fees, intensify litigation, and realize new income and income generation by reducing the loss of receivable funds.
How to write the key work plan of the property company 3
Brilliant 20 years have passed. In the past year, our work was worthy of recognition. Every development and progress can not be separated from the care and guidance of leaders and the active efforts of all employees. There are also some jobs that have left us a profound lesson. In order to better build a "-property" service brand and establish a good service reputation in the new year, we are full of confidence and will do all the work better, and we will be greeted by a brilliant 20-. The outlook for the year 2000 is as follows:
First, comprehensively implement the quality management system and build a brand of property services.
In order to make-property brand to a new level, improve the work manual of each post, improve the management function and realize standardized operation. Build a strong and high-quality property service team. According to the 20-year service strategic plan of the property management company, the quality department has formulated the 20-year operation plan of the quality management system. The main purposes are: first, to put forward job requirements and provide work guidance for employees in order to improve their job ability and work quality; Secondly, as one of the important bases of job evaluation of each post, whether employees are competent, have quality and ability can be judged by the workload, work quality and whether the post objectives are achieved; Three, for the company's property services to accumulate experience and wealth, each management work will have its own management characteristics and focus.
In order to better run the quality management system in an all-round way, the quality department will do a good job in training and guiding the work manuals of each position. In order to fully run the standardized operation manual, the Quality Department continues to compile the operation instructions of the property management company, such as quality manual, quality procedure document, decoration management manual, property service manual, training manual, etc., so as to make the management work more perfect and ensure that the internal management of the company is not overlapping or missing, with clear responsibilities and everyone in charge. Gradually standardize and institutionalize the company's operating system.
Improve the supervision mechanism and establish the quality system supervision system of the quality department. During the operation of the quality management system, the quality department will conduct regular spot checks and internal audits on all the work, and make records carefully, find out the existing and potential problems in the system operation process and work management from the records, identify the problems and nonconformities, put forward corrective and preventive measures, correct the problems and nonconformities within a time limit, make them meet the standard requirements, and conduct follow-up inspection and record the inspection situation. The Quality Department will keep abreast of the implementation of each department's work through inspection and audit, announce the implementation of each department at the department manager's meeting, and put forward corrective and preventive measures for unqualified items and existing problems in time. Ensure the normal operation of the system, promote the continuous improvement of the work, and further improve the level of property services.
Two, improve the construction of safety production system, promote the scientific management of safety.
Safety in production is the greatest economic benefit and the primary guarantee for the smooth development of all work. We always adhere to the working principle of "safety first, prevention first" and regard ensuring safety in production as the primary and key issue. From 20 to 2000, in order to better implement the spirit of the documents of the Group Company on safety production management, adhere to the principle of "five simultaneities", plan, arrange, inspect, summarize and evaluate the production work in the process of safety production, implement the company's three-level safety production inspection system, minimize fire losses, provide a safe environment for owners/residents, and ensure the safety of residents' lives and property.
Safety focuses on management, management focuses on the site, and the site focuses on implementation. Strengthening safety education and training is an important measure to ensure safe production in enterprises, and it is also a way to cultivate safe production culture. Strengthen the safety education and training for employees, and improve their adaptability and safety skills to meet the requirements of post work. Fully mobilize the subjective initiative and creativity of each employee, let each employee actively participate in safety work, and make it reach the best safety state. On the other hand, it is necessary to establish a self-protection and mutual control system for each property service center, with self-protection as the main and mutual control as the supplement, so as to continuously enhance the internal motivation of employees to keep safe and resist infringement. Third, it is necessary to highlight key points and strengthen the special inspection of production safety. Carry out special supervision and inspection around safety priorities. Take regular inspection, surprise inspection, patrol inspection and follow-up inspection to enhance the pertinence and effectiveness of supervision and inspection. For major hazards and major accident hazards, timely issue a notice of rectification of potential safety hazards, establish safety files, and follow up the rectification. Deal with accidents in strict accordance with the principle of "four don't let go". Strengthen the supervision, inspection and rectification of workplaces, production equipment, toxic and harmful workplaces and employee behaviors. In short, safety work has only a starting point and no end. Only by implementing measures, checking in place, strictly honoring rewards and punishments, and constantly improving the level of safety management can we ensure safety.
Looking back on the past and looking forward to the future, we are full of confidence in the company's development prospects. In the future work, we will foster strengths and avoid weaknesses, cheer up, keep pace with the times, blaze new trails, and strive to paint a gorgeous rainbow for the company's tomorrow with high fighting spirit and full enthusiasm.
How to write the key work plan of the property company 4
As a property manager, I have the responsibility to create a good living environment for residents and lead them to build their own homes. In the previous work, I led all the staff to carry out their work smoothly, and with the cooperation of community residents, effectively implemented various business work:
I. Public affairs in three communities
1. Carry out leasing business services in an all-round way, hold a general mobilization meeting for all employees, clarify the significance and purpose of leasing services, unify thoughts, and collectively learn related business promotion contents and business handling operation procedures to ensure the normal work.
2. In order to improve the cost collection rate and ensure a virtuous circle of finance, property assistants, front desk staff and team leaders and above were organized to study the cost recovery workflow in the form of special meetings.
3. In the form of special meetings, it is also the top priority in the 20-year work plan to organize the management backbones and related staff of three communities to collectively study the case notification management system, case notification operation flow chart and related work forms, clarify the responsibility relationship, prevent the recurrence of similar negative cases, and comprehensively improve the quality of management services.
4. Formulate management regulations for security equipment, including walkie-talkies, batons, past computers, etc. And recognize the real implementation of the team, clarify the responsibility relationship, who is responsible for the damage, and put an end to all kinds of unreasonable use.
5. Review all aspects of the three communities since July last year, so as to compare and analyze, find out the gaps, and formulate more feasible concrete measures for the next step of work improvement.
Second, the project
1, fully grasp the handover of building 30-35 to ensure the satisfaction of the owner.
2. The supervision and management office shall make and install 26-29 motorcycle license plates in time; And urge the management office to issue a notice in time, requiring the owners to complete the lease and parking procedures at the management office before May 20th, and the motorcycles in this area will be fully charged from June 1 day. Before implementation, coordinate the security guards to do the implementation work well.
3. Continue to follow up the greening and planting work of Buildings 26-29.
4, supervise and urge the timely completion of partial green belt incomplete blank replanting work.
5. Supervise the Engineering Department to complete 30-35 related supporting projects, such as roads, landscaping, monitoring center, warehouse, parking space planning, etc.
6. Do a good job in personnel adjustment and recruitment of individual positions (such as greening team leader in place and backbone of management office in place, etc.). ) to ensure the normal operation of the project.
7, formulate "the first owners' committee establishment plan" and a series of preparatory meeting measures, to lay a good foundation for the creation of "city".
Three. -Project
1. Strengthen the uncooperative management of some motorcycles in the third phase, give play to the role of identification, strengthen the parking after handling the lease procedures, and strengthen the charging work.
2, strengthen the fourth and fifth motorcycle rental management, put an end to all kinds of long-term random parking phenomenon, maintain normal order.
3. Coordinate with finance to deal with bad debts in time.
4. Supervise the overall inspection of the infrared alarm system of the project, find problems and make corresponding improvements to ensure the sensitivity and normal operation of the system.
5. Mobilize the demolition of shacks built by individual owners in private gardens without affecting the overall beauty.
6. Supervise and improve the data management of shops in residential areas of this project.
7. Supervise the deadwood treatment in some parts of the stairs in Phase I and Phase II to maintain the integrity of the property.
8, supervise and urge to do a good job in the fifth stage ***7 interphone troubleshooting.
Four. -Project
1. urge to sort out the housing files of building 12- 15 (* * * 36 households, 32 households recovered the building).
2. Do a good job in the use and maintenance of the peripheral red line alarm, including the pruning of green plants on both sides of the inner and outer periphery.
3. Make the on-site tracking and verification of safety alarm, and clearly define the relevant requirements for lifting alarm and recording operation to avoid negligence.
4. Follow up the opening of the clubhouse swimming pool, and do a good job in management and maintenance, including ticket sales and water quality treatment of the swimming pool.
5. Supervise the related ancillary works of Building 12- 15, including the installation of ground railings for overhead parking spaces, the definition of parking space property rights (the company requires the sale of overhead parking spaces), landscaping, and the improvement of security rooms, monitoring rooms and warehouses.
6. Follow up the installation of community fitness equipment.
7. Supervise the recovery of various expenses.
8. Follow up the installation of the seventh broken glass door leaf.
9. Follow up the replanting and transformation of some greening plants (for example, three dying palm trees at the gate should be replaced).
Verb (abbreviation for verb) Other matters
1,-"Store" investment registration, etc.
2. Carry out daily work according to the requirements of the company agenda.
3. Coordinate relevant departments to complete various tasks.
How to write the key work plan of the property company
From 20 to the first half of 2008, with the support and leadership of the Development Zone Management Committee and the head office, so far, we have achieved an operating income of 2.3 million yuan. In the second half of 2008, we will continue to maintain the good development momentum in the first half of this year, respond to the call of the municipal government to revitalize Xuzhou's old industrial base, further increase business investment, strive to introduce more engineering projects, and focus on developing property management business. At the same time, we must find problems, gaps and shortcomings. To this end, we have formulated the company's work plan for the second half of 20-20 years:
First, the overall work objectives:
1, firmly grasp the sanitation, improve the quality of road cleaning, and ensure that the environmental sanitation of the development zone is at the forefront of the city.
2, the development of greening, to ensure the completion of the development zone issued by the green maintenance and green cleaning tasks.
3. Actively expand other engineering businesses and improve economic benefits.
4, to ensure safety in production, strengthen safety awareness, especially to ensure the safety of vehicles and road sweepers.
5, improve the service consciousness and service concept of all cadres and employees.
6, safeguard the legitimate interests of workers, improve the welfare of workers, and ensure the stability of the workforce.
7. Strive to achieve an annual operating income of 5.2 million yuan and a profit and tax of 200,000 yuan.
8. Actively expand new business of property management, and plan to undertake comprehensive property management of high-speed rail international business district.
Second, the specific measures:
1. Strengthen political study, unify ideological understanding, and raise the awareness of all cadres and workers to serve the construction and development of the development zone. Communicate the new situation, new development and new changes in the development zone to employees and stimulate their enthusiasm for work.
2. Strengthen the staff's business skills training. In particular, property management personnel, including managers, maintenance personnel, order maintenance personnel (security guards), cleaning personnel and other different departments and different types of work, should regularly carry out property management knowledge and professional skills training, and regularly carry out fire protection knowledge training; Conduct safety education for drivers regularly.
3. Each department shall continue to implement the contract responsibility system, and the department head shall be responsible for all internal affairs of the department, and the department head shall be responsible for the company manager.
(1) The company plans to formally establish a supervision department, which is subordinate to the company office and reports to the office and the general manager of the company. The supervision department has played a great role in promoting the company's work since its trial operation in early 20-20 years, but the supervision is still insufficient, and there is still a big gap from the expectations of the company leaders for the supervision department. The company plans to formally set up a supervision department in the second half of the year, strengthen the inspection and assessment of all departments, quantify the assessment indicators, and conduct the assessment twice a day, without going through the motions, formalism and fear of offending people. Fill in the daily assessment form truthfully, summarize the assessment at the end of the month and report it to the office, and reward and punish according to the company's reward and punishment system.
(2) Major reforms are planned for the Environmental Guard. The implementation of the contract responsibility system, the sanitation team to implement the captain responsibility system, the captain signed the contract responsibility contract, fully responsible for sanitation work. At the same time, it is planned to contract in sections, and the regulatory authorities will assess and reward each section; The garbage transfer station (motorcade) implements the captain responsibility system, and the captain signs the letter of responsibility, and the scope of duties includes garbage transfer station, motorcade, security, muck disposal, etc. Sign a letter of responsibility with the driver to clarify the responsibilities, rights and interests of the driver, and further clarify the respective responsibilities of the company and the driver after a safety accident; The original garbage station was reformed and a new compressor set was installed. Strengthen the service function, improve the service level and increase the service to enterprises and institutions. It is planned to increase 1 closed sweeper, 1 dung suction vehicle and 1 sprinkler; It is planned to take over Qi Jing Road refuse transfer station.
(3) The office strengthens internal management, and supervises and assesses the labor discipline and performance of all departments of the company; Responsible for the comprehensive management of warehouse, automobile and other affairs; Organize the manager's office meeting and team leader meeting, summarize the monthly work and make the work plan for next month; Arrange the supervision department to check the work of each department every day; Further strengthen material procurement, warehouse management and oil management, and materials must be signed by leaders; The fuel ticket will be issued by the office in a unified way, and can only be refueled after being signed by the general manager, and the office will arrange someone to accompany it; Car maintenance and purchase of spare parts shall be the responsibility of special personnel, and the office shall make unified arrangements.
(4) The greening team implements the contract responsibility system, and the competent manager signs the contract responsibility contract, which is responsible for all internal affairs of the greening team. While ensuring the completion of the green belt maintenance and cleaning tasks assigned by the Development Zone, actively expand other greening projects.
(5) Continue to strengthen property management. Do a good job in safety training and management, conduct skills training and fire fighting training for security personnel on a regular basis, and hold skill competitions and fire fighting drills on a regular basis; Continue to strengthen the management of the service area of the Science and Technology Pioneer Park, supervise and manage the hygiene and food quality of the canteen in the service area, ensure the property and personal safety of the dormitory residents, and ensure that the park has a beautiful environment and the carport construction in the park is completed with high standards and quality; Continue to do a good job in the property management of window units of Yiyuan Citizen Square, and plan to declare the square greening project as a fine garden project in Xuzhou; To undertake the greening of clean technology industrial park.
4. Open source and reduce expenditure, save various expenses, strengthen financial audit, especially engineering audit, and improve the economic benefits of the company.
5. Increase property management rent and water and electricity charges to ensure timely cost recovery.
6. Reform the company's wage distribution system. The purpose of further raising the wages of temporary workers and reforming the driver's wage system is to make more work and more pay, less work and less pay, and to rationalize the wage distribution as much as possible.
7. Strengthen production safety management and carry out safety knowledge training, including safety duty education, fire protection knowledge training and vehicle driving safety education. , especially traffic safety management, conduct safety education once a week to strengthen drivers' safety awareness. Ensure that no safety accidents will occur in 20-2008.
8. Strictly implement the system of rewards and punishments and refine the regulations on rewards and punishments. Rewarding the excellent and punishing the bad will give everyone pressure and motivation.
In the second half of 2008, we will take the opportunity of revitalizing the old industrial base in Xuzhou to participate in the second venture in the development zone. Qi Xin will be motivated by the concern and support of the Standing Committee of the Qin Dynasty and leaders at all levels, and Qi Xin will work together for development and strive to overfulfil the annual economic targets and tasks.