In the new year, in order to realize the long-term development of the company, combined with the actual situation of the company and our department, the work focus of our engineering department in 20 1x is to focus on the implementation of the work of the engineering department, continuously improve the service quality on the basis of the work of the original engineering department, actively cooperate with the property service center to complete various maintenance tasks, and make work plans.
I. Personnel arrangement
According to the requirements of operation mode and post management, the number of engineering personnel remains unchanged at present to ensure the operation of hydropower system. In order to ensure the timely and effective handling of emergencies, the system of attending classes at night is implemented within the existing staffing.
Second, the work plan
(1) Strengthen the service consciousness of the engineering department. At present, the engineering department needs to further improve the service level, especially in the way and quality. Our department will regularly and irregularly carry out training on service awareness and methods to improve the service quality and efficiency of our employees.
(2) Improve the system, clarify the responsibilities, and ensure the benign operation of the department. In order to better play the role of engineering department as a good link between property development and merchants, we should improve and perfect the working system according to the service form to make it more suitable for the current work. From the system of equipment management and personnel arrangement, the work is truly rule-based and standardized. Through the implementation of the system, clear responsibilities, to ensure the sound development of departmental work.
(3) Strengthen equipment supervision and cost awareness. The engineering department is responsible for the maintenance and management of all facilities and equipment, which is directly related to the control of property costs. Be familiar with the operation and performance of the equipment to ensure the normal operation of the equipment. When operating according to the specifications, the engineering department will supervise the gravity area according to the requirements of relevant work to ensure the equipment is equipped, maintained and effective; And plan the maintenance of facilities and equipment to specific individuals.
(4) Carry out training, strengthen study and improve skills. At present, the service scope of the engineering department is still relatively limited, especially limited to the structure of its own knowledge. In order to further improve work skills, properly carry out theoretical study, learn from each other's strengths and improve the service level of the whole team.
(5) According to the characteristics of facilities and equipment maintenance, formulate corresponding maintenance plans and refine work objectives.
Third, do a good job in energy control and management.
Energy consumption usually accounts for a large proportion of the daily cost of property companies, and energy saving and consumption reduction is an effective means to improve the efficiency of companies. The key to energy management is
(1) Improve the energy-saving awareness of all employees.
(2) Formulate necessary rules and regulations.
(3) Take necessary technical measures, such as market advertising, renovation of street lighting facilities, etc., and adjust the time of switching lights in time according to the season to minimize energy consumption; Corridor lights are transformed into energy-saving lamps, and control switches are transformed into touch delay switches.
(4) Internal assessment and control of equipment operation and maintenance costs to avoid and reduce unnecessary waste.
(5) Copy and summarize the water and electricity meters regularly every month, and do a good job of energy saving and consumption reduction.
extreme
Time flies, and it's a new year in a blink of an eye. Facing the increasingly fierce competition in the hotel industry and the difficulties and challenges of further aging of equipment and facilities, our engineering department will focus on the following aspects in 20xx:
First, department system construction, workflow management and post responsibility implementation.
Further refine, standardize and strengthen all kinds of institutional processes, modify unreasonable parts according to the operating characteristics of departments and problems existing in work, and form a systematic, complete, operable and easy-to-understand rules and regulations system. The five-routine method is applied to strengthen the meticulous management of departmental public tools, maintenance materials, equipment files, equipment and facilities, deepen employees' ideological understanding, cultivate employees' good work habits, and form a clean, orderly and respectful atmosphere in the team.
Second, strengthen departmental training, explore new training forms, improve employees' comprehensive skills and pay attention to practical training and assessment. Cross-training promotes the versatility of team members and forms a team of employees with strong learning ability.
Through on-site training, pre-class training, monthly training, taking the old with the new, cross-teaching, etc., the theoretical knowledge and practical level of employees will be improved as comprehensively as possible, and the situation that the previous training went through the motions and the training effect was not obvious will be improved. The most important thing is to cultivate a kind of consciousness, so that department employees can learn actively, learn from each other and exchange experiences. Change the bad habit of eating and drinking when the department has its own funds, and spend a lot of money to buy professional books for employees to consult.
Third, we all deserve credit for abandoning the business model that everyone does is equal to no one does.
Furthermore, the individual responsibility system, the first inquiry responsibility system and the equipment management responsibility system are implemented, so that every employee can find his own position and cultivate the habit of taking the initiative to take responsibility, so as to avoid the situation that problems are always pushed up. By defining the person in charge of the equipment, refining the scope of work and formulating work standards, employees can clearly plan, work and give feedback. Improve the work efficiency of employees, set quantitative standards for typical work through actual measurement, and conduct assessment, rewards and punishments. Evaluate and compare employees' work content, working hours and quality, and improve the overall comprehensive utilization level of human resources.
Fourth, strengthen inspection, prior maintenance and active maintenance to improve the intact rate of equipment and facilities.
There is no doubt that the maintenance level of equipment and facilities needs to be improved. The hotel has been operating for many years, and the equipment failure rate has risen rapidly. The maintenance level not only determines the working efficiency of the user department and the comfort of the guests, but also determines the service life of the equipment. Strengthen the planning of maintenance management, so that the equipment can be properly maintained before the fault point, which not only reduces the cost but also reduces the labor cost. Through the statistical analysis of the historical data of equipment failure causes, a scientific maintenance plan is formulated, seriously implemented, the responsible person is identified and strictly inspected, so that this work can be carried out.
Five, the introduction of new technologies, new equipment, new technology, strengthen the upgrading of existing equipment and facilities, strengthen energy-consuming equipment management, process management, operation management, improve the comprehensive utilization efficiency of energy, complete energy control indicators.
Strengthen the inspection and supervision of the energy consumption of various departments, increase the intensity of rewards and punishments, promptly correct unreasonable energy use, and ensure rational energy use. Do a good job in the selection and installation of all kinds of equipment after the introduction of thermoelectric steam to ensure the investment benefit. Through the rational distribution of departmental energy-saving awards, employees are encouraged to give more suggestions, do more work and use more brains, analyze and compare the shift consumption of HVAC operation posts, and establish energy consumption files for various key energy-consuming equipment, so as to strive for greater energy-saving performance throughout the year.
Tisso
In 20XX, the daily work of XX Property Management Office was carried out smoothly under the correct guidance of the company's leaders and the developer's leaders, and the quality of security, engineering, cleaning and customer service was obviously improved and improved, but it was weak in the aspects of vehicle order management, maintenance and management of public facilities and equipment, and personnel construction within the department. 20XX will be a year for our property management work plan to be comprehensively upgraded, and we will make efforts to make up for the shortcomings and comprehensively upgrade to keep up with the development requirements of the company and developers. Specially formulated the 20XX property management work plan:
I. Security management
1), do a good job of public security management in the community and maintain good public security order.
2), learning rules and regulations and job responsibilities, especially the training of new employees. Continue to do a good job in the security of the community, ensure the normal order of the community, and provide a safe, comfortable and elegant living environment for the owners. Ensure that the community has no criminal cases for six years.
3) Strengthen the construction of internal strength echelon of the department and strive to cultivate the backbone.
4), do a good job of fire safety in the community, and strive to have no fire safety accidents throughout the year.
5) Strengthen military training and improve the overall military quality of department employees in 20XX.
6) Take the performance appraisal indicators as the standard, implement the target management responsibility system, and clarify the work responsibilities of security departments at all levels, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, improve the enthusiasm of employees and promote the effective completion of the work.
Second, the engineering maintenance management
1) Manage, repair and maintain the operation of electricity, water supply and drainage, fire control, intercom monitoring and public facilities in the whole community to ensure the normal work of various equipment and facilities in the community.
2. Strengthen the supervision and management of decoration households.
3. Provide paid services for the owners.
Third, the management of environmental sanitation.
1) In terms of environmental sanitation, according to the actual situation of the community, it is mainly necessary to strengthen the salvage of leaves and moss for river cleaning. Make sure the river is clear and transparent.
2) Require the cleaning department to formulate a strict work plan, and supervise and inspect the cleaning work in combination with the cleaning work procedures and assessment methods. Continue to carry out the management of fixed-point stacking and centralized removal of decoration garbage bags, strengthen the sanitary inspection of the community, and ensure that the community is clean and beautiful.
3) Require the cleaning department to comply with the requirements of the developer.
Fourth, customer service management.
1) continuously strengthen the level and quality of customer service, and the owner's satisfaction rate reaches about 95%.
2) Further improve the level of property charges to ensure that the charging rate reaches about 96%.
3) Work closely with all departments to properly handle the disputes, opinions and suggestions of the owner in a timely manner.
4) Improve the customer service system and process, and basically realize institutionalized management.
5) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.
According to the company's training policy, formulate the customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote their love and dedication. More exciting plus property community wechat. Repeatedly strengthen the training of employees from the aspects of service awareness, etiquette, business knowledge, coping ability, communication ability and self-discipline. , and check and implement in practical work, in order to improve the management service level and service quality, and improve the overall quality of employees.
Verb (abbreviation for verb) improves management.
Deal with daily management, carry out convenience work, improve the satisfaction of owners, standardize daily work by system, improve community security, transportation, greening, public facilities and equipment maintenance, satisfy owners, and add more wonderful WeChat in property communities. Vigorously carry out domestic cleaning services, garden maintenance, water and electricity maintenance and other paid services. , while providing quality services to the owners, it also increases the income of diversified management of the management office.
Six, according to the company's annual plan, to create a civilized and harmonious community.
According to the company's annual management work plan, the focus of work in 20XX years is to continue to pay special attention to property safety management, strengthen service awareness, standardize service standards, strictly implement laws and regulations formulated by municipal departments and various normative systems formulated by the company, and rectify and improve them item by item. According to the daily work assessment standards in the performance appraisal system, organize the training and study of employees in various departments and clarify the job requirements. Draw up the feasibility plan for the owner's vehicles to be parked in place as required. Cooperate with the development of various sales activities of developers and organize relevant departments to make preparations.
In 20XX, the Property Management Office will complete all tasks and assessment indicators with a pragmatic attitude towards property service, serve the owners wholeheartedly, and make great achievements in improving service quality.