Sales report 1
I started my job on _ _ _ _ _ _ _ _ _ 20, and I have been working for more than half a year now. The working state is on the right track, and I have a more comprehensive understanding of the anti-counterfeiting label industry. Successful customers are also accumulating over time. At the same time, every time I successfully cooperate with a customer, it is recognition of my work and reflects my work value in the post. But on the whole, I still have a lot to improve myself. The follow are my shortcomings sum up this year:
First: communication skills are not available.
I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.
Second: the follow-up service for customers who have cooperated is not in place.
Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months of work, both Mr. Dai and Mr. Hu focused on the maintenance of old customers.
I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.
Third: customer reports are not well organized.
For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of hard work every day. Over time, you need to manage carefully, otherwise how can you bear the fruits of victory?
Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day. I can also make a clear and instructive work summary and future work plan every day, so that I can work more pertinently and purposefully, and then I can be more comfortable.
Fourth, the number of new customers is small.
The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted.
However, the number of new customers I have developed is not large, and there should be a good promotion next year. I will make a plan in the second half of the year to make my time allocation reasonable. Achieve the effect of two mistakes.
Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you didn't turn what you don't understand into your own knowledge on the same day.
To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.
There has been little change in the whole half year of this year. My main job responsibility is telephone sales, which, as the name implies, is sales that reach a deal by telephone. In the past six months, I have communicated with customers mainly through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time.
In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that _ _ _ _ company is a big enterprise with a good service team, just like enjoying the process, and turn the business atmosphere into friendly exchanges between friends.
And let customers with strong intentions think of it for the first time, and think of cooperation with _ _ _ _ _ _ company, etc. These are closely related to their efforts, and as salespeople, they should have a very keen sense of smell and feel the needs of customers at the first time. For customers with strong intentions, in addition to telephone greetings, SMS greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.
Sales report II
I've been employed for almost half a year. This half-year study process is very important to me. During this time, I learned a lot of new things, such as business negotiation, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. Now I write some thoughts and experiences this week.
Summary:
So far, I have issued six orders within _ _ months, and completed my initial task goal. Here I want to thank _ _ _ _ _ _ _ for your help. Without their help, the list would not have been won so smoothly.
After doing telemarketing for half a year, I also summed up a little experience:
1. First, determine the use target of the product. Before communicating with customers, we should fully understand customers, because I don't think we can make a phone call just to make a phone call, but to make a phone call. Focus on different content for different customers, just like everyone's mentality is different. Most of my generation are proud. Their vanity doesn't allow them to admit their defects in some aspects in front of others, so they are very exclusive to health care products, or they are very healthy and don't need them at all. At this moment, as the biggest consumers, we should start from our parents, and all virtues should put filial piety first, so as to move people with emotion.
2. Secondly, there must be correct decision makers. It takes a lot of effort to find a real decision-maker at work. Don't reveal your identity when you are not sure whether the person answering the phone is the decision maker. You can ask who has the right to decide and give your phone number and name. At this time, I need my speaking skills. For a lot of people, they will tell you something enthusiastically when they are not very busy. If they are busy with their work, they will be violent, so it is not easy to go too far.
Thirdly, we should have a positive attitude and correct words. Although I will be questioned or even insulted at ordinary times, I understand that I must bear the pressure and adjust my personal emotional changes. I must keep a very enthusiastic and positive attitude at work every day and impress each other with your enthusiasm.
4. Facing the target customers. For the intended customers, it is necessary to track them in a timely and lasting manner. At present, 30 of my clients are interested in this. I think what I'm doing now is to get to know these people, know the reasons why they wander, and take them down from the root cause.
But after long-term training, I think we should make a choice. For the nail house, if you dare to give up, maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged, keep a clear head, and you can't sell it, not necessarily forever.
plan
In the next time, we will continue to maintain the daily telephone volume. In the coming last week, my plan is to look forward to a new breakthrough, exercise my eloquence and learn from others. Strive to fully achieve the goal.
Sales report 3
I. Summary of this year's work
The year of _ _ _ _ is coming to an end. In this nearly a year, I have gained a little through hard work. At the end of the year, I think it is necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Let me briefly summarize the work of one year.
I came to work in the company this year 10 and started to set up a sales department. After I entered the company, I learned product knowledge, collected information from the same industry and accumulated market experience. Now I have a deep understanding of the prepaid stored value card market. Can clearly and fluently respond to all kinds of questions raised by customers, accurately grasp the needs of customers, communicate well with customers, and gradually gain the trust of customers. Therefore, through hard work, we have also achieved several successful customer resources, and some high-quality customers have gradually accumulated to a certain extent, and the grasp of the market is more transparent. While constantly learning product knowledge and accumulating experience, my ability and professional level have been greatly improved.
Although I have engaged in sales-related work before and have certain sales knowledge and experience, I still have a certain distance from outstanding and successful sales management talents. The work is not done well, and I feel that I am still in the position of a salesperson. My lack of training and guidance for sales staff has affected the sales performance of the sales department.
Two. Department work summary
In the past three months, through the joint efforts of all employees in the sales department, we discussed and formulated the sales tactics of each link, the core competitive advantages of the company's products, and the company's promotional material "A Letter to Customers", which made suggestions for various media advertisements and put forward the core sentence of "Everything is safe, virtue is the world", so that the popularity of our products was gradually recognized by customers in the market. All employees of the department accumulated more than 5,000 copies of yellow pages and sent more than 3,000 copies of company publicity materials. Despite the cold, they made strange visits in the tax hall and various office buildings in the high-tech zone, laying a good foundation for the upcoming crazy sales season. In terms of team building, detailed assessment criteria are formulated for the sales staff, operation system, workflow and team culture of the sales department. This is what I think we have done well, but there are still great problems in our work in other aspects.
Judging from the sales performance of the sales department, our work is not good, which can be said to be a big failure in sales. Although there are some objective factors, there are also great problems in other practices in the work, mainly in the following aspects.
1) There are too few basic customer visits in sales work. The sales department started work in the middle of this year 10. From the beginning to the present, the recorded customer visits are 2 10, plus 230 without records. In a month, the total number of customers visited by five salespeople is 2. Judging from the above figures, our basic work of visiting customers has not been done well.
2) communication is not deep enough. In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Unable to respond quickly to suggestions made by customers. When conveying product information, we don't know the customer's understanding or acceptance of our products. It is a fatal mistake not to follow up after being rejected. Unified management, unreasonable distribution of working hours, chaotic working conditions and other adverse consequences.
4) The development of new business is not enough, the business growth is small, the personal salesman's sense of responsibility and work planning are not strong, and his business ability needs to be improved.
Three. market analysis
At present, there are many brands in the consumer card market, but mainly those companies. Now our products are first-class products in terms of product quality and function. On the surface, the competition between companies is fierce, and the emergence of our company has intensified this competitive war. But calm down and carefully analyze, our company's core competitiveness, such as the supervision of card issuing funds, the quantity and quality of overseas merchants in Shanxi Province, and our company's strong financial strength and high-quality customer resources, are unmatched by other companies.
Sales report 4
For more than three months, with the help of my colleagues, I have learned a lot in telemarketing. The previous work is summarized as follows:
I still remember that when my colleagues made a lot of phone calls, I dared to make the first phone call. At that time, my hand holding the phone was shaking and I was praying that no one would answer the phone. But this is not what I expected. I answered the phone over there, and I didn't know what I was going to say for a moment: everything I thought at first vanished, and then I wrote it down in my notebook and gradually got used to it. Now that I think about it, it was really stupid then.
Telemarketing may also be the most difficult and challenging of all sales; Rejecting others always hurts my self-esteem. But I have to cross this threshold. To tell the truth, at that time I regarded myself as a hero who was "forced" to go to Liangshan. I call every day and make a lot of calls to let myself be rejected and learn to bear it. At first, it was with the help and edification of teachers, including a group of comrades, that I gradually got used to it. Others can do it, why can't I?
As a salesman, I feel a lot of pressure. When faced with the loneliness of leaving home alone, when faced with the frustration of not finishing the sales task, when faced with some unreasonable customers, once you lose your strong will, you can only escape from the marketing profession or live in a daze. Especially in telemarketing, we make at least 50 calls every day. If there are 16 working days every month, we will make 800 calls every month. It can be seen how many times we have to go through rejection, and the voice we hear the most is "rejection". If we can't motivate ourselves and each other, then we may face the cloud every day, don't want to make a phone call every day, and even feel miserable when we see the phone, because no one likes the feeling of rejection.
In the pursuit of success, you will inevitably encounter all kinds of difficulties, twists and turns, blows and disappointments. Few people in this world may have a pleasant journey all their lives, but most people, including many successful people, have suffered or are suffering from failure. In addition to having firm confidence in the goals you set at the beginning, you should go back from time to time to check whether your footprints have deviated from the track or taken more detours. If it has deviated, come back quickly, correct it quickly, summarize and review it irregularly, and ensure that the direction is always correct. As the saying goes: "A person who does not pursue progress is standing still"!
In retrospect, I still have many shortcomings and deficiencies in my work, especially carelessness. I forgot my name several times when I sent the fax and even forgot to bring my shoes when I went to the meeting. Finally, I borrowed them and they flew all over the sky. The details of such problems often occur in my life; I still can't face the problem on my own when I'm on the phone. When customers encounter problems, they are prone to panic and can't hold their ground calmly, so they just give the phone to the master or other colleagues. From this point of view, what I am doing now is very bad, including calling back. Now newcomers who have just arrived for less than a month can face these problems by themselves. I haven't been successful enough in this respect. I must try to get rid of this habit in the future, and I can't always rely on others. Another point is that you can't distinguish between work and life at ordinary times. Trouble at work can sometimes be brought into life, and unhappiness in life can sometimes lead to a day's mood. Of course, this is definitely not good, because if you are in a bad mood, it will directly determine whether you can have a receipt to repay your hard work! Therefore, in our daily work and life, we should firmly believe that depressed patients will be more depressed if they find depressed patients. Be sure to find someone who is more successful and happier than yourself. His happiness is contagious and he will find strength and confidence.
To make a good plan for the future, you can't never sum up and set goals as before, just like a headless fly muddling along day by day, without goals, and you don't know what will happen one day. It must be clear here: you will keep two customers at least once, or if you come down for eight times a month, you can't guarantee whether you are a quality customer, so the chances of signing the bill are too small. At least in my own efforts, I can enrich myself, set an example for my classmates, and give my family a confession, which can reassure all those who care about myself and think that I am doing well.
_ _ _ _ has become the past. Dare to challenge the success of _ _ _ _ _, and success will surely care for those who work hard! Absolutely true!
Sales report 5
The telephone number of the company's unit and main business, such as the front desk staff, will not be transferred to the main person in charge. This situation will generally appear in the following ways:
1. We don't need you to set up a company. Hang up.
Oh, I won't participate in the exhibition this year, and then I will hang up.
Our main person in charge is on a business trip and will come back in a month. Nothing else is convenient to say. Hang up the phone.
4. You are setting up a company. Why not send a file or an email? Let's see.
The first two situations often happen. Ordinary telemarketers are uncomfortable when they encounter this kind of call. Guests don't say goodbye, almost saying that you should never call again. Call names when you hang up. No one has such a good temper. Let it out. There's still hope for the next call. The latter two situations are a hope of our telemarketing, but they are superficial and hope is impossible. A month later, the exhibition is over, and faxes or emails will be treated as garbage by them.
However, such problems often occur. I found several effective methods. For the front desk, I encountered the problem of 1. First of all, I won't say which company I'm from, but go directly to the person in charge of the booth. Before that, I need to know which exhibitions the customers have participated in and what good things the customers have in the future. I always knew that the more detailed, the better. The front desk must know what company this company is, you can say it is the organizer, understand the recent implementation of your booth and exchange some important things. Speaking of which, you can usually answer the phone. If the front desk is the person in charge of the booth, or he knows, you can tell him that they are not satisfied with last year's exhibition, and their participation in this year is now there, and then ask if their booth is a standard booth or a large booth. After further understanding, make detailed preparations. You know, the big booth is our main customer. If the front desk calls, be sure to ask the name of the person in charge of the exhibition before the front desk calls. This is very important in that department. Don't worry if you don't ask. If you switch in, everything will be fine.
The second problem, generally speaking, is a common problem with low accuracy of customer calls. If you call more than five times in a row, put down your mobile phone and adjust it for 5 minutes, look at the information or stand up and walk before adjusting. On this issue, I still have the information of customers and communicate with my colleagues. Whether or not to participate in the exhibition, some colleagues are more thoughtful and more open-minded than themselves, which is good for me. Don't hang up immediately when the guest says he won't attend the exhibition. A little thicker. Ask some guests questions. Ask him what exhibition he attended last year. There are more participants in that place this year. Is there any information about when the exhibition plan will come out next year? But remember, if you are not the main person, don't talk any more. After simple communication, hang up the phone politely. It is the job of a big customer to communicate through other channels and find the main person in charge. There is hope.
The third question, this kind of reception desk is really excellent. I won't refuse you, but I've been hanging on to you. In fact, most telephone sales will not call for a month, because the exhibition is over or I don't have time to help customers design booths. They will tell you in a month that our manager is out now and doesn't know when he will come back. Are you tired? Do you still need to make a phone call? Many people will ask themselves. Playing, playing down is also the manager's careless handling. If you don't fight, there is no hope. Think of Cao Cao's "chicken ribs" and fight. Nowadays, the competition in society is much more terrible than that in Cao Cao's time. But what method works? Everyone, use your own thoughts to deal with it. Different questions have different answers, but only one is the same. In telemarketing, every call is a hope!
The fourth question is what every telemarketer likes to hear, because you can tell the manager that the customer asked me to send a fax today, and occasionally I will see the manager nod with satisfaction. My friends, this is an illusion. What kind of situation is illusion? 1, he doesn't know the name of your company (the company name is usually said once on the phone, and 90% of new customers don't remember the name, but know what you do). 2. Telephone communication should not exceed five sentences. He didn't say whether they needed it. If the situation is just the opposite, my friend, be happy. This is the result of my hard work or good luck, but remember, this is just the beginning.
Ok, let's talk about what is needed for further communication. Yes, remember that customers will not hand over their booths to an unskilled company, but you represent the company, so remember all the procedures well. Your goal is to make customers spend the most money. Communicate with customers' needs and design department. But remember, gilding the lily is a famous saying. Don't make this mistake. The more you do, the worse it will be. This responsibility is thankless.
On business, I spoke to the manager on the phone. God, Lili, it's like this for every new person. Li Li regards each other as the minister of life and death. Everything he said is in his mind. But sometimes you have to be able to distinguish the irrelevant words of the guests. It also helps to give full play to one's own ability. Generally, the exhibition is promoted by telephone, so that customers can see the booth designed by us for their company and collect their company's website, including a little news. Give it to the design department. Remember, the design made by our company is always good.
Love your job, your team and your company.
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