Liu Yunfeng established BCE Research Center to promote in-depth cooperation with American Customer Experience Association. Combined with the customer management practice of China enterprises, this paper puts forward a complete theoretical system of China's best customer experience that conforms to the characteristics of China market and customers, innovatively puts forward RIEA, and develops the best customer experience solutions for different types of domestic industries and enterprises, which successfully helps domestic enterprises in China to improve customer insight, cognition, experience optimization and optimization.
With Liu Yunfeng's practical experience in the field of management consulting, Liu Yunfeng defined four core parts of modern enterprise management, namely, strategy and planning, operation optimization, human resources and corporate culture. It is further extended to 16 consulting modules such as internal capability evaluation, process optimization, integrated marketing, talent planning, performance compensation, high-performance team and employee satisfaction improvement, so as to help China enterprises comprehensively improve their management level.
Liu Yunfeng introduced the concept of professional business to China for the first time by establishing a strategic cooperative relationship with American professional business associations, systematized and indexed the concept of professional business, scientifically defined the connotation of professional business, established a set of professional business ability evaluation and promotion system suitable for the needs of professional elites and enterprises in China, and devoted himself to improving the workplace awareness of domestic professionals and college students, establishing good professional psychology, upgrading and perfecting professional personality, and establishing and optimizing comprehensive and sustainable professional ability.